Available payment methods
At Doll.shop you can pay with Visa, Mastercard, PayPal, Apple Pay, Klarna, Pay by Bank and bank transfer. On top of that, we show the methods commonly used in each country: Wero and iDEAL in the Netherlands, Bancontact, KBC and Belfius in Belgium, EPS in Austria, Satispay and BancomatPay in Italy, MB Way and Multibanco in Portugal and Przelewy24 in Poland. Which methods you see depends on the country you select at checkout and on the currency; bank transfer and Pay by Bank are only available when you pay in euros. All payments are processed by Mollie, a Dutch payment service provider supervised by De Nederlandsche Bank, and by PayPal. We never store card or account details ourselves.
Pay later or in instalments by country
You can pay later or in instalments via Klarna and, in four countries, via PayPal. Whether you qualify and which instalment options you get is decided by Klarna and PayPal themselves at checkout; we have no influence over this and cannot make exceptions. If an option isn’t shown at checkout, it isn’t available for your order. Our own payment methods (card, Apple Pay, Pay by Bank, bank transfer) are always paid upfront.
Klarna
Klarna is shown at checkout for customers in the Netherlands, Belgium, Germany, Austria, France, Italy, Spain, Portugal, Ireland, Denmark, Finland, Sweden, Norway, Poland, Czechia, Slovakia, Hungary, Romania, Greece and Switzerland. In most of these countries Klarna offers three options: pay now, pay within 30 days and pay in 3 interest-free instalments. Exceptions:
- Belgium: pay now and pay within 30 days only. Paying in 3 instalments is only possible in Belgium with the Klarna Card in the Klarna app.
- Sweden: instalments via Klarna part payment or the monthly invoice instead of 3 instalments.
- Germany, Austria, Finland, Norway, Italy and Spain: Klarna may also offer financing in monthly instalments there.
Klarna is not available for customers in Luxembourg, Bulgaria, Croatia, Slovenia, Estonia, Latvia, Lithuania and Malta. There you pay by card, PayPal, Apple Pay, Pay by Bank or bank transfer.
PayPal
You can pay with PayPal in every country. Paying later or in instalments via PayPal only exists for customers in these four countries, and only if PayPal offers it in your account:
- Germany: Ratenzahlung in 3, 6, 12 or 24 monthly instalments (€99 to €10,000) and pay after 30 days (up to €3,000).
- France: pay in 4 (€20 to €3,000) or in 6, 12 or 24 instalments (€120 to €2,900).
- Italy: pay in 3 (€20 to €3,000) or in 6, 12 or 24 instalments (€120 to €5,000).
- Spain: pay in 3 (€20 to €2,000) or in 6, 12 or 24 instalments (€120 to €5,000).
In all other countries PayPal is an immediate payment from your PayPal balance, bank account or card.
Discreet payment
You pay discreetly. Your bank or credit card statement shows no product name and no shop name, only a neutral description and the amount. You receive the invoice by email, and that does name the model. If you would prefer an invoice showing only an item number, let us know in the comments field when placing your order.
Secure checkout
The connection to our shop is encrypted (TLS). Payments run through Mollie’s secure environment; credit card payments use 3-D Secure, so your bank confirms the payment. We only receive confirmation that the payment was successful, never your full card details.
When is the amount charged?
With Wero, Bancontact and Apple Pay, immediately. With credit card and PayPal, your bank or PayPal reserves the amount when you order, and it is charged once we process the order.
With Klarna you agree with Klarna when you pay (right away, within 30 days or in instalments); we receive the amount from Klarna and ship your order straight away.
Refunds
If you exercise your right of withdrawal or an order is cancelled, we refund the full amount, including any shipping costs you paid, using the same payment method. We do this no later than 14 days after we receive your return or you have shown that you have sent the product back. Read more under returns and right of withdrawal.
Prices
All prices on the site are in euros and include VAT. We always show the current price, without crossed-out list prices or artificial discounts. We offer a lowest price guarantee: if you find the same model cheaper at another European webshop, let us know before you order.