Customer service

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If you still have questions after reading the information page, please do not hesitate to contact us. Questions submitted via the contact form will be answered within a few hours.

Frequently asked questions

How will my order be delivered?

Each doll is delivered extremely discreetly by UPS or DHL. You cannot see from the box what type of product is being delivered.

All delivery information can be found here.

Can I collect my order from a collection point?

Many collection points accept parcels up to a maximum size of 100cm. Almost all of our packages are larger. This is why smaller collection points in particular often do not accept our parcels.

What happens if I am not at home during the delivery?

If you are not at home, the delivery person will make another delivery attempt the following day. If you are not at home again, your parcel will be forwarded to a larger collection point.

If you know that you will not be at home at the time of delivery, please contact the courier. You can reach the delivery staff as follows:

UPS Germany: +49 (0)69 66 40 50 60

DHL Germany: +49 (0) 228 902 435-11

Can I still change my order?

All orders are dispatched fully automatically as soon as they are placed. Unfortunately, changes are therefore no longer possible in most cases.

Is it possible to pass on requests to the suppliers?

In some cases, it is possible to communicate a special request with the carrier, such as a preferred delivery day. In such a case, it is always best to contact us before you place your order with us.

Is delivery possible in the evening or at the weekend?

Sex dolls are shipped in relatively large boxes, so they are not suitable for delivery to most couriers in the evening or at the weekend.

In some cases it is possible to deliver on a Saturday with UPS. Please note that additional charges apply for such a delivery. The additional costs for delivery on this day depend on your address. In this case, please contact us before you place your order with us. We can then calculate the additional costs for you and pass them on to you.

The mouth and vagina of my sex doll seem to ...

Especially with the DutchDoll brand, it happens that the mouth and vagina seem to stick when receiving the doll. Please do not worry, as this is done deliberately for hygienic reasons. You can apply some lubricant or water to your finger to push open the openings. After the first time, the whole thing will be much easier. Pay attention: This may require some force.

Can I pay in installments?

In many cases it is possible to pay in installments. This is only not yet possible for our Belgian customers due to slightly different legislation than in most European countries.

Read all about our payment method here

Can I pay retrospectively?

It is possible to pay retrospectively for series models. Unfortunately, this is not possible in the case of tailor-made models. This has to do with the fact that we cannot always deliver these models within 30 days.

Read all about our payment methods here.

Can I get a discount?

Doll.store gives all customers the same low price. Additional discounts are not possible.

Can I see a doll in real life and pick it up in a store?

Doll.store strives to always be the cheapest and best supplier of premium sex dolls. We therefore use a large and efficient distribution center in the Netherlands. As a result, we can often be several hundred euros cheaper than brick-and-mortar stores.

We endeavor to include unedited videos with every product. This gives you a good impression of what the product looks like in real life.

In some cases it is possible to view a model in the store. In these cases, however, we must keep the price of the store at the time of collection.

How do I know that I am making a safe purchase?

Doll.store is affiliated with the Webwinkelkeur Foundation. The advantages are:

  • Honest experiences from other buyers
  • Our identity is verified
  • We are affiliated to an arbitration committee.
  • We thoroughly check whether we comply with legislation
  • Our webshop is regularly scanned for malware and for the possession of correct and valid website certificates.

We also provide a certificate of authenticity for the WM Doll and AK Doll brands, which you can check on the official WM Doll website.

Read also:

OPENING HOURS

Mon. - Fri. 09:00 - 17:00.

ADDRESS

Königsborner Street 26a 39175 Biederitz

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The rating of doll.shop/ at WebwinkelKeur Reviews is 9.6/10 based on 81 reviews.