Contact
Questions about a model, your order or a return? We help quickly and discreetly, in your own language.
Reply within one working day. Include your order number if your question is about an order.
[email protected]Availability
Monday to Friday from 9:00 to 17:00 CET. Messages outside these hours are answered the next working day.
Mon – Fri 9:00 – 17:00 CETCompany details
Doll.shopKönigsborner Straße 26a, 39175 Biederitz, Germany
Chamber of Commerce 82678057
VAT no. NL862563215B01
Discreet: plain packaging and no product name on your statement.
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Quick answers
Most questions are about shipping, delivery time and returns. The answers are below; if yours is not there, do send us a message.
How is a sex doll shipped?
In a plain brown box without any print or description of the contents, with UPS and tracking. You pay discreetly: no product name appears on your statement. Our own staff pack in our warehouse; we do not drop-ship stock items.
How long does delivery take?
Models in stock that you order on a working day before 2 pm are shipped the same day with UPS. The expected delivery time is 1 working day in the Netherlands and Belgium, 2 working days in Germany and France, and 3 to 4 working days elsewhere in Europe. We deliver on working days only and depend on the carrier; the expected delivery day is shown on the product page and in your track & trace.
What are the shipping costs?
Shipping is free from €800. Below that amount we calculate the shipping cost at checkout; it depends on the destination, the size and weight of the package and the shipping method chosen. You’ll always see the amount before you pay.
Can I return a sex doll?
You have 14 days from the day of delivery. For hygiene reasons the right of withdrawal lapses once the doll’s seal has been broken. Return shipping is at your own expense: around € 85 for a doll and € 6.95 for accessories. The model withdrawal form is linked at the bottom of every page.
What warranty do I get?
All dolls are covered by our warranty against manufacturing defects. Report a problem via live chat or e-mail with a photo; in most cases we solve it with a repair kit or a replacement part. The full warranty terms are linked at the bottom of the page.