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After your purchase

Model withdrawal form

The statutory model form for withdrawing from your order within the cooling-off period. Only needed if you actually wish to withdraw from the agreement.

You can also report your withdrawal simply via the contact form or live chat. If you prefer to use the statutory form, copy the text below into an email or print it out.

To
Doll.shop
Königsborner Straße 26a, 39175 Biederitz, Germany
Email: [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Product(s) and item number(s): ………………………………………………

Ordered on (*) / received on (*): ………………………………………………

Order number: ………………………………………………

Name of consumer(s): ………………………………………………

Address of consumer(s): ………………………………………………

Signature of consumer(s) (only when this form is submitted on paper): ………………………………………………

Date: ………………………………………………

(*) Delete whichever does not apply.

What happens next

After we receive your withdrawal, we will send you a confirmation with return instructions and a return label within one working day. You then have 14 days to send the product back. Read everything about costs, sealing and refunds under returns and right of withdrawal.

Still not sure?

Ask your question in the live chat. On working days we reply within an hour, honestly and without sales talk.

Contact

After your purchase

Warranty terms

All dolls are covered by the statutory warranty against manufacturing defects. What that covers, what counts as normal wear and how a repair works.

Read more →

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