Warranty Terms and Conditions Doll.shop

Warranty Coverage and Handiwork

You are entitled to the legal warranty. This means that a product is or must do what the consumer can reasonably expect it to do. The warranty includes repair or (partial) replacement of the product in case of manufacturing defects. Exceptions are wigs, eyelashes and artificial nails.

The warranty may be void in the event of:

  • Improper use or negligent maintenance.
  • Normal wear and tear.
  • Intentional damage.
  • Negligence (water, fall and/or impact damage).
  • Failure or improper adherence to the instructions for use.
Note: Handicrafts & Color Variations

Sex dolls are largely handmade, making each model unique. Minimal deviations in production cannot be avoided because of this.

In addition, the skin color in reality may vary slightly from the photos. Materials such as TPE and silicone are very sensitive to different types of lighting. As a result, the product may look slightly different in different places or under different light (e.g. daylight vs. artificial light).

Repair within the manufacturer’s warranty

Sex dolls and torsos can be repaired free of charge if the damage falls under the manufacturer’s warranty. If your sex doll breaks down within the warranty period and it is due to a manufacturing defect, the repair is completely free.

In most cases, we will send you a repair kit so that you can use your sex doll again immediately. For more complex problems, please send us your sex doll and the receipt or invoice. Your sex doll will then be repaired by our repair service.

Repair outside the manufacturer’s warranty

You can also have a sex doll repaired outside the manufacturer’s warranty period. The costs for this will be at your own expense. Even if the defect in the sex doll is your own fault, we can offer you our help in repairing it.

In that case, we will be happy to make you a non-binding offer free of charge. Based on that, you can then decide whether you want a repair or not.

Most (minor) repairs you can easily do yourself. All important maintenance information is summarized for you on our blog page.

Report Repair

You can request your repair easily and quickly via the contact form. We will contact you within 2 business days.

Product damaged upon receipt

If your product was delivered damaged, we will of course repair the damage for you. In this case, please contact our customer service as soon as possible. You can help us by sending some pictures of the damage for clarification.

Important: Do not use!

Was your product delivered damaged? It is important that you do not use your sex doll then. Using it may void your warranty rights due to hygiene.

Complaints

It can always happen that something does not go as planned. If you have a complaint, you can contact us at any time using the contact form. You will receive a response from us no later than 14 days after submitting your complaint.

If we really can’t resolve your complaint to your satisfaction, you can report your concerns to the ValuedShops Foundation.