Customer service
Everything you want to know before and after ordering, all in one place. Cannot find your answer? Open the live chat; on working days we reply within an hour.
from our own warehouse in the Netherlands
our own warehouse in the Netherlandss in the Netherlands and Germany. Ordered before 2 pm on a working day: shipped today with track & trace.
Discreet, always
Plain box without print and discreet payment: no product name on your statement.
14-day returns
Return within 14 days as long as the seal is intact.
Lowest price guarantee
Found the same model cheaper elsewhere? We match the price.
Ordering & delivery
Delivery times and shipping costs
Order on a working day before 2 pm and an in-stock model ships the same day with UPS. Free shipping from 600 €; below that, costs are shown at checkout.
Payment methods and discreet payment
Wero, Bancontact, credit card, PayPal and Apple Pay, securely processed by Mollie. You pay discreetly: your statement shows no product name.
After your purchase
Returns and right of withdrawal
14 days’ cooling-off period from receipt. How to register a return, what it costs, and when the right of withdrawal lapses for hygiene reasons.
Model withdrawal form
The statutory model form for withdrawing from your order within the cooling-off period. Only needed if you actually wish to withdraw from the agreement.
Warranty terms
All dolls are covered by the statutory warranty against manufacturing defects. What that covers, what counts as normal wear and how a repair works.
Complaints procedure
Not satisfied? How to file a complaint, how quickly we respond and what independent mediation is available through ValuedShops.
Frequently asked questions
The answers to the questions we get most often: about shipping, discretion, payment, returns, materials, care and our range.
Company & terms
About Doll.shop
Europe’s specialist in realistic sex dolls since 2010: our own stock, certified by ValuedShops, and a clear policy on what we do and do not sell.
Responsible range
We sell only dolls with adult body proportions. What that means in practice, how we assess it and why we have this policy.
Company details
The official details of Doll.shop: address, company, registration, VAT number, management and availability on working days.
Terms and conditions
The terms and conditions of DVWZ B.V. (Doll.shop) for consumers: offer, right of withdrawal, price, warranty, delivery, payment, complaints and disputes.
Privacy statement
Which personal data we process, why, how long we keep it, who we share it with, and what rights you have under the GDPR.
Cookie policy
Which cookies Doll.shop places, what they are for, how long they are retained and how to adjust your choice. No marketing cookies.
Still not sure?
Ask your question in the live chat. On working days we reply within an hour, honestly and without sales talk.