Article 1 – Definitions.

In these terms and conditions, the following definitions shall apply:

1. Reflection period: the period within which the consumer can exercise his right of withdrawal;
2. Consumer: the natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
5. Durable medium: any means that enables the consumer or entrepreneur to store information addressed to him personally.
6. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
7. Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;
8. Distance contract: an agreement which, up to and including the conclusion of the contract, makes exclusive use of one or more means of distance communication.

Article 2 – Identity of the entrepreneur

DVWZ B.V. (trading under Doll.shop)
Celsius 8
7942 DB Meppel
Netherlands

Email address: [email protected]
Chamber of Commerce number: 82678057
VAT identification number: NL862563215B01

Article 3 – Applicability.

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order established between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer.
3. If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically.
4. In case specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply mutatis mutandis.

Article 4 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer.
3. Obvious mistakes or obvious errors in the offer (such as obvious price errors) do not bind the entrepreneur.
4. Each offer contains such information that it is clear to the consumer what the rights and obligations are, including price, shipping costs and right of withdrawal.

Article 5 – The Agreement

1. The agreement is established at the time of the consumer’s acceptance of the offer and the fulfillment of the conditions set forth therein.
2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm electronically the receipt of the acceptance of the offer.
3. The entrepreneur takes appropriate technical and organizational measures to protect the electronic transmission of data and ensures a secure web environment.

Article 6 – Right of withdrawal

On delivery of products:

1. When purchasing products, consumers have the option of dissolving the agreement without giving reasons for 14 days. This reflection period starts the day after receiving the product.
2. During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product.
3. If he exercises his right of withdrawal, he will return the product with all delivered accessories and in the original condition and packaging to the entrepreneur.

Article 7 – Costs in case of withdrawal

1. If the consumer exercises his right of withdrawal, the cost of return shipment shall be borne by him.
2. Return shipping costs sex dolls: Since sex dolls (large packages) cannot be sent via regular parcel post, please note that these costs are considerable. For returning a sex doll, you should take into account an amount of approximately € 85, –. These costs are completely for the customer.
3. Refusal at the door: If a package is refused at the door or cannot be delivered due to the customer’s fault (e.g. repeatedly not at home), the shipping and return costs incurred will be charged to the customer.
4. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after revocation and receipt of the return.
5. The consumer is liable for depreciation of the product due to careless handling.

Article 8 – Exclusion of the right of withdrawal.

The entrepreneur excludes the right of withdrawal for the following products:

3. Products that are clearly personal in nature.
4. Audio and video recordings and computer software for which the consumer has broken the seal.

Article 9 – The price

1. During the validity period stated in the offer, the prices of the products offered will not be increased, except for price changes due to changes in VAT rates.
2. The prices listed include VAT.
3. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

Article 10 – Conformity and warranty

1. The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, and reasonable requirements of soundness.
2. A guarantee provided by the entrepreneur does not affect the legal rights that the consumer can assert.
3. Any defects or faulty products delivered must be reported in writing to the entrepreneur within 2 months of discovery.
4. Use after detecting defect: If you detect a defect or fault upon receipt, or if an incorrect product has been delivered, you may not use the product (further).
   
   Due to the hygienic nature of our products (sex dolls), we cannot accept returns or warranty claims for products that have nevertheless been put into use after the defect has been found. If the product has been used, the right to non-conformity is forfeited, as we will no longer be able to determine whether the damage occurred due to manufacturing or use.

Article 11 – Delivery and execution

1. The entrepreneur will take the utmost care in fulfilling orders.
2. The place of delivery is the address made known by the consumer.
3. The company will execute accepted orders expeditiously but at the latest within 30 days, unless a longer delivery period has been agreed.
4. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer.

Article 12 – Duration transactions

Termination

1. The consumer may terminate a contract entered into for an indefinite period of time at any time with up to one month’s notice.
2. The consumer may terminate a fixed-term contract at any time towards the end of the fixed term with a notice period not exceeding one month.

Extension

1. A contract entered into for a fixed term may not be tacitly renewed or extended for a fixed term.

Article 13 – Payment

1. Unless otherwise agreed, the amounts due must be paid within 7 working days after the start of the cooling-off period.
2. The consumer has a duty to promptly report inaccuracies in payment information provided.
3. In case of non-payment, the entrepreneur has the right to charge reasonable costs.

Article 14 – Complaints procedure

1. The entrepreneur has a complaint procedure and handles the complaint in accordance with this procedure.
2. Complaints must be submitted to the entrepreneur within 2 months fully and clearly described.
3. Complaints will be answered within a period of 14 days.
4. If the online store is affiliated with WebwinkelKeur and complaints cannot be resolved by mutual agreement, the consumer should turn to ValuedShops for free mediation.

Article 15 – Disputes

1. Contracts between the entrepreneur and the consumer are exclusively governed by Dutch law.
2. The Vienna Sales Convention does not apply.

Article 16 – Additional provisions

Additional or different provisions from these general terms and conditions may not be to the detriment of the consumer and must be in writing.

Annex I: Model withdrawal form

Complete and return this form only if you wish to revoke the agreement.