{"id":935,"date":"2026-09-03T18:42:47","date_gmt":"2026-09-03T18:42:47","guid":{"rendered":"https:\/\/doll.shop\/kundservice\/"},"modified":"2026-09-09T16:13:44","modified_gmt":"2026-09-09T16:13:44","slug":"kundservice","status":"publish","type":"page","link":"https:\/\/doll.shop\/sv\/kundservice\/","title":{"rendered":"Kundservice \u00b7 leverans, retur, garanti, villkor"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/sv\/\">Hem<\/a><\/li>\n<li aria-current=\"page\">Kundservice<\/li>\n<\/ol>\n<\/nav>\n<header class=\"kbhead\">\n<div>\n<h1>Kundservice<\/h1>\n<p class=\"kbhead__intro\">Allt du vill veta f\u00f6re och efter din best\u00e4llning finns samlat p\u00e5 ett st\u00e4lle. Saknar du ett svar? \u00d6ppna chatten; p\u00e5 vardagar svarar vi inom en timme.<\/p>\n<\/p><\/div>\n<p>    <style>.dsai-slot{margin-top:10px}.dsai-slot--compact{margin:0}.dsai-slot .dsai-ask{margin-top:0}.dsai-is-off .dsai-slot{display:none}.dsai-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid var(--line,#e8dde1);border-radius:var(--r,8px);cursor:pointer;text-align:left;font:inherit;color:var(--ink,#484044);transition:border-color .15s,box-shadow .15s,background .15s}.dsai-ask:hover{border-color:var(--brand,#b62249);background:var(--zebra,#faf6f7);box-shadow:var(--sh-1,0 1px 2px rgba(20,20,20,.04),0 2px 6px rgba(20,20,20,.05))}.dsai-ask:focus-visible{outline:3px solid var(--brand-soft,#f5e9ec);outline-offset:2px;border-color:var(--brand,#b62249)}.dsai-ask.is-loading{opacity:.7;cursor:progress}.dsai-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:var(--tint,#f3e9ed);color:var(--cta,#de2351);display:grid;place-items:center;overflow:hidden}.dsai-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dsai-av svg{width:22px;height:22px}.dsai-txt{flex:1;min-width:0}.dsai-title{display:block;font-weight:700;font-size:15px;line-height:1.25;color:var(--ink,#484044)}.dsai-sub{display:block;font-size:13px;color:var(--muted,#756a70);margin-top:2px;line-height:1.35}.dsai-cta{flex:none;font-weight:700;font-size:14px;color:var(--brand,#b62249);white-space:nowrap}.dsai-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dsai-ask--compact .dsai-av{width:32px;height:32px}.dsai-ask--compact .dsai-av svg{width:16px;height:16px}.dsai-ask--compact .dsai-title{font-size:14px}.dsai-ask--compact .dsai-sub,.dsai-ask--compact .dsai-cta{display:none}<\/style><div class=\"dsai-slot\"><button type=\"button\" class=\"dsai-ask\" data-dsai aria-haspopup=\"dialog\"><span class=\"dsai-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><\/span><span class=\"dsai-txt\"><span class=\"dsai-title\">St\u00e4ll din fr\u00e5ga<\/span><span class=\"dsai-sub\">Assistenten svarar direkt, dygnet runt \u00b7 en medarbetare inom 24 timmar<\/span><\/span><span class=\"dsai-cta\" aria-hidden=\"true\">Chatt \u2192<\/span><\/button><\/div><br \/>\n  <\/header>\n<div class=\"guarantees\" style=\"margin:8px 0 8px\">\n<div class=\"guarantee\"><svg class=\"icon\"><use href=\"#i-truck\"><\/use><\/svg><\/p>\n<div>\n<h3>Fr\u00e5n eget lager<\/h3>\n<p>Eget lager i Nederl\u00e4nderna. Best\u00e4llt p\u00e5 en vardag f\u00f6re kl. 14:00: skickas idag med sp\u00e5rning.<\/p>\n<\/div>\n<\/div>\n<div class=\"guarantee\"><svg class=\"icon\"><use href=\"#i-box\"><\/use><\/svg><\/p>\n<div>\n<h3>Diskret, alltid<\/h3>\n<p>Neutral kartong utan tryck och diskret betalning: inget produktnamn p\u00e5 ditt kontoutdrag.<\/p>\n<\/div>\n<\/div>\n<div class=\"guarantee\"><svg class=\"icon\"><use href=\"#i-return\"><\/use><\/svg><\/p>\n<div>\n<h3>14 dagars \u00e5ngerr\u00e4tt<\/h3>\n<p>Du kan returnera inom 14 dagar s\u00e5 l\u00e4nge f\u00f6rseglingen \u00e4r obruten.<\/p>\n<\/div>\n<\/div>\n<div class=\"guarantee\"><svg class=\"icon\"><use href=\"#i-tag\"><\/use><\/svg><\/p>\n<div>\n<h3>L\u00e4gsta pris-garanti<\/h3>\n<p>Hittar du samma modell billigare n\u00e5gon annanstans? D\u00e5 matchar vi priset.<\/p>\n<\/div>\n<\/div><\/div>\n<section class=\"section\" style=\"padding:28px 0 0\">\n<div class=\"section__head\">\n<h2>Best\u00e4llning &amp; leverans<\/h2>\n<\/div>\n<div class=\"svcgrid\">\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/leveranstider-och-fraktkostnader\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-truck\"><\/use><\/svg><\/p>\n<div>\n<h3>Leveranstider och fraktkostnader<\/h3>\n<p>Best\u00e4ll en vardag f\u00f6re kl. 14:00 s\u00e5 skickas en lagermodell samma dag med UPS. Leverans till Sverige p\u00e5 3\u20134 arbetsdagar. Fri frakt fr\u00e5n 8 960 kr.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/betalningsmetoder\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-lock\"><\/use><\/svg><\/p>\n<div>\n<h3>Betalningsmetoder och diskret betalning<\/h3>\n<p>Klarna, Visa, Mastercard, PayPal och Apple Pay, s\u00e4kert hanterade av Mollie. Du betalar diskret: p\u00e5 ditt kontoutdrag st\u00e5r inget produktnamn.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"section\" style=\"padding:28px 0 0\">\n<div class=\"section__head\">\n<h2>Efter ditt k\u00f6p<\/h2>\n<\/div>\n<div class=\"svcgrid\">\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/retur-och-angerratt\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-return\"><\/use><\/svg><\/p>\n<div>\n<h3>Retur och \u00e5ngerr\u00e4tt<\/h3>\n<p>14 dagars \u00e5ngerr\u00e4tt fr\u00e5n mottagandet. S\u00e5 anm\u00e4ler du en retur av din sexdocka, vad returfrakten kostar och n\u00e4r \u00e5ngerr\u00e4tten upph\u00f6r av hygieniska sk\u00e4l.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/angerblankett\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-doc\"><\/use><\/svg><\/p>\n<div>\n<h3>\u00c5ngerblankett<\/h3>\n<p>Den lagstadgade standardblanketten f\u00f6r att \u00e5ngra ditt k\u00f6p inom \u00e5ngerfristen. Du beh\u00f6ver bara fylla i och skicka den om du vill fr\u00e5ntr\u00e4da avtalet.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/garantivillkor\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-check\"><\/use><\/svg><\/p>\n<div>\n<h3>Garantivillkor<\/h3>\n<p>Alla sexdockor omfattas av den lagstadgade garantin mot tillverkningsfel. Vad den t\u00e4cker, vad som \u00e4r normalt slitage och hur en reparation g\u00e5r till.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/klagomal\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-chat\"><\/use><\/svg><\/p>\n<div>\n<h3>Klagom\u00e5lshantering<\/h3>\n<p>Inte n\u00f6jd? S\u00e5 l\u00e4mnar du ett klagom\u00e5l, hur snabbt vi svarar och vilken oberoende tvistemedling som finns via ValuedShops om vi inte kommer \u00f6verens.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/vanliga-fragor\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-info\"><\/use><\/svg><\/p>\n<div>\n<h3>Vanliga fr\u00e5gor<\/h3>\n<p>Svaren p\u00e5 de fr\u00e5gor vi f\u00e5r oftast: om frakt och leverans, diskretion, betalning, retur och \u00e5ngerr\u00e4tt, material, sk\u00f6tsel av sexdocka och v\u00e5rt sortiment.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"section\" style=\"padding:28px 0 0\">\n<div class=\"section__head\">\n<h2>F\u00f6retag &amp; villkor<\/h2>\n<\/div>\n<div class=\"svcgrid\">\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/om-doll-shop\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-user\"><\/use><\/svg><\/p>\n<div>\n<h3>Om Doll.shop<\/h3>\n<p>Den svenska specialisten p\u00e5 realistiska sexdockor, med r\u00f6tter sedan 2010. Eget lager, certifierad av ValuedShops och en tydlig policy f\u00f6r vad vi s\u00e4ljer.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard svccard--policy\" href=\"https:\/\/doll.shop\/sv\/kundservice\/ansvarsfullt-sortiment\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-shield\"><\/use><\/svg><\/p>\n<div>\n<h3>Ansvarsfullt sortiment<\/h3>\n<p>Vi s\u00e4ljer bara sexdockor med vuxna kroppsproportioner. Vad det inneb\u00e4r i praktiken, hur vi bed\u00f6mer varje modell och varf\u00f6r vi har den h\u00e4r policyn.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/foretagsuppgifter\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-info\"><\/use><\/svg><\/p>\n<div>\n<h3>F\u00f6retagsuppgifter<\/h3>\n<p>Doll.shops officiella uppgifter: adress, f\u00f6retag, registrering, momsregistreringsnummer, f\u00f6retagsledning och n\u00e4r du kan n\u00e5 oss via telefon och e-post.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/allmanna-villkor\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-doc\"><\/use><\/svg><\/p>\n<div>\n<h3>Allm\u00e4nna villkor<\/h3>\n<p>DVWZ B.V:s (Doll.shop) allm\u00e4nna villkor f\u00f6r konsumenter: erbjudande, avtal, \u00e5ngerr\u00e4tt, pris, garanti, leverans, betalning, klagom\u00e5l och tvister.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/integritetspolicy\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-lock\"><\/use><\/svg><\/p>\n<div>\n<h3>Integritetspolicy<\/h3>\n<p>Vilka personuppgifter vi behandlar, varf\u00f6r, hur l\u00e4nge vi sparar dem, vem vi delar dem med och vilka r\u00e4ttigheter du har enligt dataskyddsf\u00f6rordningen.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/sv\/kundservice\/cookiepolicy\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-eye\"><\/use><\/svg><\/p>\n<div>\n<h3>Cookiepolicy<\/h3>\n<p>Vilka cookies Doll.shop anv\u00e4nder, vad de \u00e4r till f\u00f6r, hur l\u00e4nge de sparas och hur du \u00e4ndrar ditt val. Inga marknadsf\u00f6ringscookies, ingen sp\u00e5rning.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"kbcta\">\n<div>\n<h2>Fortfarande os\u00e4ker?<\/h2>\n<p>St\u00e4ll din fr\u00e5ga i chatten. P\u00e5 vardagar svarar vi inom en timme, \u00e4rligt och utan s\u00e4ljsnack.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><div class=\"dsai-slot\"><button type=\"button\" class=\"dsai-ask\" data-dsai aria-haspopup=\"dialog\"><span class=\"dsai-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><\/span><span class=\"dsai-txt\"><span class=\"dsai-title\">St\u00e4ll din fr\u00e5ga<\/span><span class=\"dsai-sub\">Assistenten svarar direkt, dygnet runt \u00b7 en medarbetare inom 24 timmar<\/span><\/span><span class=\"dsai-cta\" aria-hidden=\"true\">Chatt \u2192<\/span><\/button><\/div><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/sv\/kontakt\/\">Kontakt<\/a><\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hem Kundservice Kundservice Allt du vill veta f\u00f6re och efter din best\u00e4llning finns samlat p\u00e5 ett st\u00e4lle. Saknar du ett svar? \u00d6ppna chatten; p\u00e5 vardagar svarar vi inom en timme. Fr\u00e5n eget lager Eget lager i Nederl\u00e4nderna. Best\u00e4llt p\u00e5 en vardag f\u00f6re kl. 14:00: skickas idag med sp\u00e5rning. Diskret, alltid Neutral kartong utan tryck och [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-935","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/sv\/wp-json\/wp\/v2\/pages\/935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/sv\/wp-json\/wp\/v2\/comments?post=935"}],"version-history":[{"count":3,"href":"https:\/\/doll.shop\/sv\/wp-json\/wp\/v2\/pages\/935\/revisions"}],"predecessor-version":[{"id":5699,"href":"https:\/\/doll.shop\/sv\/wp-json\/wp\/v2\/pages\/935\/revisions\/5699"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/sv\/wp-json\/wp\/v2\/media?parent=935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}