{"id":4756,"date":"2026-09-03T18:42:50","date_gmt":"2026-09-03T18:42:50","guid":{"rendered":"https:\/\/doll.shop\/serviciul-clienti\/termeni-si-conditii\/"},"modified":"2026-09-09T16:19:11","modified_gmt":"2026-09-09T16:19:11","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/doll.shop\/ro\/serviciul-clienti\/termeni-si-conditii\/","title":{"rendered":"Termeni \u0219i condi\u021bii"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"pesmet\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/\">Acas\u0103<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi<\/a><\/li>\n<li aria-current=\"page\">Termeni si conditii<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Serviciul Clien\u021bi\">\n<h2><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi<\/a><\/h2>\n<h3>Comand\u0103 &amp; livrare<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/timpul-de-livrare-si-costurile-de-transport\/\">Timpul de livrare \u0219i costurile de transport<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/metode-de-plata\/\">metode de plat\u0103 \u0219i plata discret\u0103<\/a><\/li>\n<\/ol>\n<h3>dup\u0103 achizi\u021bia ta<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/\">Retururi \u0219i dreptul de retragere<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Formular de retragere a modelului<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/\">Condi\u021bii de garan\u021bie<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\">Procedura de reclama\u021bii<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\">\u00centreb\u0103ri frecvente<\/a><\/li>\n<\/ol>\n<h3>Companie &amp; termeni<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/despre-magazinul-de-papusi\/\">aproximativ Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/interval-responsabil\/\">Interval responsabil<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/detaliile-companiei\/\">Detaliile companiei<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/termeni-si-conditii\/\" aria-current=\"page\">Termeni si conditii<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/declaratie-de-confidentialitate\/\">Declara\u021bie de confiden\u021bialitate<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/politica-cookie-urilor\/\">Politica cookie-urilor<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"Pe aceast\u0103 pagin\u0103\">\n<h2>Pe aceast\u0103 pagin\u0103<\/h2>\n<ol>\n<li><a href=\"#article-1-definitions\">Articolul 1 \u2013 Defini\u021bii<\/a><\/li>\n<li><a href=\"#article-2-identity-of-the-trader\">Articolul 2 \u2013 Identitatea comerciantului<\/a><\/li>\n<li><a href=\"#article-3-applicability\">Articolul 3 \u2013 Aplicabilitate<\/a><\/li>\n<li><a href=\"#article-4-the-offer\">Articolul 4 \u2013 Oferta<\/a><\/li>\n<li><a href=\"#article-5-the-agreement\">Articolul 5 \u2013 Acordul<\/a><\/li>\n<li><a href=\"#article-6-right-of-withdrawal\">Articolul 6 \u2013 Dreptul de retragere<\/a><\/li>\n<li><a href=\"#article-7-exercise-of-the-right-of-withdrawal-and-costs\">Articolul 7 \u2013 Exercitarea dreptului de retragere \u0219i cheltuieli de judecat\u0103<\/a><\/li>\n<li><a href=\"#article-8-exclusion-of-the-right-of-withdrawal\">Articolul 8 \u2013 Excluderea dreptului de retragere<\/a><\/li>\n<li><a href=\"#article-9-the-price\">Articolul 9 \u2013 Pre\u021bul<\/a><\/li>\n<li><a href=\"#article-10-conformity-and-warranty\">Articolul 10 \u2013 Conformitate \u0219i garan\u021bie<\/a><\/li>\n<li><a href=\"#article-11-delivery-and-performance\">Articolul 11 \u2013 Livrare \u0219i performan\u021b\u0103<\/a><\/li>\n<li><a href=\"#article-12-continuing-performance-contracts\">Articolul 12 \u2013 Contractele de executare \u00een continuare<\/a><\/li>\n<li><a href=\"#article-13-payment\">Articolul 13 \u2013 Plat\u0103<\/a><\/li>\n<li><a href=\"#article-14-complaints-procedure\">Articolul 14 \u2013 Procedura de reclama\u021bii<\/a><\/li>\n<li><a href=\"#article-15-disputes-and-additional-provisions\">Articolul 15 \u2013 Litigii \u0219i prevederi suplimentare<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Companie &amp; termeni<\/span><\/p>\n<h1>Termeni si conditii<\/h1>\n<p class=\"article__lead\">Termenii \u0219i condi\u021biile DVWZ B.V. (Doll.shop) pentru consumatori: ofert\u0103, drept de retragere, pre\u021b, garan\u021bie, livrare, plat\u0103, reclama\u021bii \u0219i dispute.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Ultima actualizare 3 septembrie 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"article-1-definitions\">Articolul 1 \u2013 Defini\u021bii<\/h2>\n<p>\u00cen ace\u0219ti termeni \u0219i condi\u021bii, se aplic\u0103 urm\u0103toarele defini\u021bii:<strong>Perioada de r\u0103cire<\/strong>: perioada \u00een care consumatorul \u00ee\u0219i poate exercita dreptul de retragere;<strong>consumator<\/strong>: persoana fizic\u0103 care nu ac\u021bioneaz\u0103 \u00een scopuri legate de comer\u021bul, afacerea, me\u0219te\u0219ugurile sau profesia lor;<strong>zi<\/strong>: zi calendaristic\u0103;<strong>Mediu durabil<\/strong>: orice instrument care permite consumatorului sau comerciantului s\u0103 stocheze informa\u021bii \u00eentr-un mod care s\u0103 permit\u0103 accesul viitor \u0219i reproducerea neschimbat\u0103 a informa\u021biilor stocate;<strong>Dreptul de retragere<\/strong>: op\u021biunea consumatorului de a se retrage de la contractul la distan\u021b\u0103 \u00een perioada de r\u0103cire;<strong>comerciant<\/strong>: DVWZ B.V., tranzac\u021bionare ca Doll.shop;<strong>Contract la distan\u021b\u0103<\/strong>: Un contract \u00eencheiat \u00eentre comerciant \u0219i consumator \u00een cadrul unui sistem organizat de v\u00e2nzare la distan\u021b\u0103, \u00een care, p\u00e2n\u0103 \u00een momentul \u00een care se \u00eencheie contractul, se folose\u0219te exclusiv unul sau mai multe mijloace de comunicare la distan\u021b\u0103.<\/p>\n<h2 id=\"article-2-identity-of-the-trader\">Articolul 2 \u2013 Identitatea comerciantului<\/h2>\n<p>DVWZ B.V., tranzac\u021bion\u00e2nd ca Doll.shop. Adres\u0103: K\u00f6nigsborner Stra\u00dfe 26A, 39175 Biederitz, Germania. Sediul social: Meppel, \u021a\u0103rile de Jos. Disponibilitate: Zile lucr\u0103toare de la 9:00 la 17:00 prin chat +31 85 060 05 90 \u0219i info@doll.shop. Camera de Comer\u021b (KVK) Num\u0103r 82678057. Num\u0103r de identificare TVA NL862563215B01.<\/p>\n<h2 id=\"article-3-applicability\">Articolul 3 \u2013 Aplicabilitate<\/h2>\n<p>Ace\u0219ti termeni \u0219i condi\u021bii se aplic\u0103 fiec\u0103rei oferte f\u0103cute de comerciant \u0219i fiec\u0103rui contract la distan\u021b\u0103 \u00eencheiat \u00eentre comerciant \u0219i consumator. \u00cenainte de \u00eencheierea contractului, textul acestor termeni \u0219i condi\u021bii este pus la dispozi\u021bia consumatorului \u00eentr-un mod care s\u0103 \u00eei permit\u0103 s\u0103 fie depozitat cu u\u0219urin\u021b\u0103 pe un mediu durabil. Ace\u0219ti termeni \u0219i condi\u021bii sunt disponibili \u00een olandez\u0103, englez\u0103, german\u0103, francez\u0103, spaniol\u0103, italian\u0103, polonez\u0103 \u0219i suedez\u0103; \u00cen cazul diferen\u021belor dintre versiuni, textul olandez prevaleaz\u0103.<\/p>\n<h2 id=\"article-4-the-offer\">Articolul 4 \u2013 Oferta<\/h2>\n<p>Oferta con\u021bine o descriere complet\u0103 \u0219i exact\u0103 a produselor oferite, cu informa\u021biile de care consumatorul are nevoie pentru a evalua \u00een mod corespunz\u0103tor oferta. Imaginile arat\u0103 unitatea real\u0103 furnizat\u0103; Sunt posibile mici varia\u021bii \u00een reproducerea culorilor \u0219i finisarea manual\u0103 \u0219i nu constituie un neajuns. Gre\u0219elile evidente sau erorile evidente din ofert\u0103 nu leag\u0103 comerciantul. O ofert\u0103 cu o perioad\u0103 limitat\u0103 de valabilitate sau supus\u0103 condi\u021biilor prevede acest lucru \u00een mod explicit.<\/p>\n<h2 id=\"article-5-the-agreement\">Articolul 5 \u2013 Acordul<\/h2>\n<p>Acordul este \u00eencheiat \u00een momentul \u00een care consumatorul accept\u0103 oferta \u0219i \u00eendepline\u0219te condi\u021biile stabilite pentru aceasta. Comerciantul confirm\u0103 primirea accept\u0103rii f\u0103r\u0103 \u00eent\u00e2rziere prin mijloace electronice. P\u00e2n\u0103 la confirmarea acestei chitan\u021be, consumatorul poate dizolva acordul. Comerciantul ia m\u0103suri tehnice \u0219i organizatorice adecvate pentru a asigura transferul electronic de date \u0219i asigur\u0103 un mediu web sigur \u0219i o plat\u0103 sigur\u0103. \u00cen limitele legii, comerciantul poate stabili dac\u0103 consumatorul este \u00een m\u0103sur\u0103 s\u0103 \u00ee\u0219i \u00eendeplineasc\u0103 obliga\u021biile de plat\u0103 \u0219i, prin aceast\u0103 baz\u0103, poate refuza o comand\u0103 sau poate acorda condi\u021bii speciale performan\u021bei acesteia. Comerciantul furnizeaz\u0103 numai persoanelor cu v\u00e2rsta de 18 ani \u0219i peste.<\/p>\n<h2 id=\"article-6-right-of-withdrawal\">Articolul 6 \u2013 Dreptul de retragere<\/h2>\n<p>Consumatorul poate dizolva un contract pentru achizi\u021bionarea unui produs \u00eentr-o perioad\u0103 de r\u0103cire de 14 zile, f\u0103r\u0103 a oferi niciun motiv. Perioada de r\u0103cire \u00eencepe a doua zi dup\u0103 ce consumatorul sau o ter\u021b\u0103 parte desemnat\u0103 de consumator, altul dec\u00e2t transportatorul, prime\u0219te produsul. \u00cen perioada de r\u0103cire, consumatorul se ocup\u0103 de produs \u0219i de ambalaj cu grij\u0103 \u0219i despacheteaz\u0103 sau folose\u0219te produsul doar \u00een m\u0103sura \u00een care este necesar pentru a-i stabili natura, caracteristicile \u0219i func\u021bionarea. Consumatorul este r\u0103spunz\u0103tor pentru orice reducere a valorii rezultat\u0103 din manipularea produsului dincolo de ceea ce este permis.<\/p>\n<h2 id=\"article-7-exercise-of-the-right-of-withdrawal-and-costs\">Articolul 7 \u2013 Exercitarea dreptului de retragere \u0219i cheltuieli de judecat\u0103<\/h2>\n<p>Consumatorul notific\u0103 comerciantul cu privire la retragere \u00een perioada de r\u0103cire folosind Formularul de retragere a modelului sau \u00eentr-o alt\u0103 manier\u0103 f\u0103r\u0103 ambiguitate. C\u00e2t mai cur\u00e2nd posibil, dar \u00een termen de 14 zile de la notificare, consumatorul returneaz\u0103 produsul cu toate accesoriile furnizate, \u00een starea \u0219i ambalajul original, \u00een conformitate cu instruc\u021biunile comerciantului. Costul direct al return\u0103rii produsului este suportat de consumator; Pentru o p\u0103pu\u0219\u0103 sexual\u0103 sau un tors, aceasta este de aproximativ 85 EUR per colet \u0219i 6,95 EUR pentru accesorii. Comerciantul ramburseaz\u0103 toate pl\u0103\u021bile efectuate de consumator, inclusiv orice costuri standard de livrare pentru expedierea ini\u021bial\u0103, f\u0103r\u0103 \u00eent\u00e2rziere \u0219i \u00een termen de 14 zile cel t\u00e2rziu dup\u0103 ziua notific\u0103rii, folosind aceea\u0219i metod\u0103 de plat\u0103 ca \u0219i consumatorul utilizat. Comerciantul poate re\u021bine rambursarea p\u00e2n\u0103 c\u00e2nd produsul a fost primit sau consumatorul a demonstrat c\u0103 produsul a fost returnat.<\/p>\n<h2 id=\"article-8-exclusion-of-the-right-of-withdrawal\">Articolul 8 \u2013 Excluderea dreptului de retragere<\/h2>\n<p>Dreptul de retragere este exclus pentru: produse care nu sunt potrivite pentru \u00eentoarcere din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau de igien\u0103 \u0219i a c\u0103ror sigiliu a fost rupt dup\u0103 na\u0219tere, inclusiv p\u0103pu\u0219i sexuale, trunchi, masturbatoare, peruci, lenjerie \u0219i \u021binute, lubrifian\u021bi, p\u0103pu\u0219i de \u00eengrijire \u0219i produse de cur\u0103\u021bare; \u0219i produse fabricate conform specifica\u021biilor consumatorului sau destinate \u00een mod clar unei anumite persoane. Comerciantul precizeaz\u0103 clar excluderea \u00een ofert\u0103, \u00een timp util \u00eenainte de \u00eencheierea contractului.<\/p>\n<h2 id=\"article-9-the-price\">Articolul 9 \u2013 Pre\u021bul<\/h2>\n<p>Pre\u021burile men\u021bionate \u00een ofert\u0103 includ TVA \u0219i exclud costurile de transport; Costurile de transport sunt declarate \u00eenainte de \u00eencheierea contractului. \u00cen perioada de valabilitate men\u021bionat\u0103 \u00een ofert\u0103, pre\u021burile nu sunt majorate, cu excep\u021bia modific\u0103rilor rezultate din modific\u0103rile cotelor de TVA. \u00cen cazul unei reduceri de pre\u021b, comerciantul afirm\u0103 cel mai mic pre\u021b care s-a aplicat \u00een cele 30 de zile premerg\u0103toare reducerii. Pre\u021burile sunt supuse unor erori evidente de imprimare \u0219i de tip\u0103rire.<\/p>\n<h2 id=\"article-10-conformity-and-warranty\">Articolul 10 \u2013 Conformitate \u0219i garan\u021bie<\/h2>\n<p>Comerciantul garanteaz\u0103 c\u0103 produsele respect\u0103 acordul, specifica\u021biile men\u021bionate \u00een ofert\u0103, cerin\u021bele rezonabile de soliditate \u0219i utilizare \u0219i prevederile statutare \u00een vigoare la data \u00eencheierii acordului. Orice garan\u021bie suplimentar\u0103 oferit\u0103 de comerciant sau produc\u0103tor nu limiteaz\u0103 niciodat\u0103 drepturile statutare ale consumatorului. Defectele trebuie raportate \u00een scris \u00een termen de dou\u0103 luni de la descoperire. Varia\u021bii minore \u00een finisarea manual\u0103, uzura normal\u0103, piesele de uzur\u0103 \u0219i deteriorarea din cauza utiliz\u0103rii incorecte, \u00eentre\u021binerea insuficient\u0103 sau utilizarea surselor de c\u0103ldur\u0103 nu sunt acoperite de garan\u021bie.<\/p>\n<h2 id=\"article-11-delivery-and-performance\">Articolul 11 \u2013 Livrare \u0219i performan\u021b\u0103<\/h2>\n<p>Comerciantul exercit\u0103 cea mai mare grij\u0103 posibil\u0103 atunci c\u00e2nd prime\u0219te \u0219i execut\u0103 comenzi. Locul de livrare este adresa pe care consumatorul a f\u0103cut-o cunoscut\u0103 comerciantului. Comerciantul execut\u0103 comenzile acceptate \u00een termen de 30 de zile cel t\u00e2rziu, cu excep\u021bia cazului \u00een care a fost convenit\u0103 o perioad\u0103 de livrare diferit\u0103. \u00cen caz de \u00eent\u00e2rziere, sau dac\u0103 un ordin nu poate fi executat sau poate fi executat doar par\u021bial, consumatorul este notificat cu privire la aceasta \u00een cel mult 30 de zile de la plasarea comenzii \u0219i are dreptul de a dizolva acordul gratuit; Comerciantul va rambursa apoi suma pl\u0103tit\u0103 f\u0103r\u0103 \u00eent\u00e2rziere. Riscul de deteriorare sau pierdere a produselor revine comerciantului p\u00e2n\u0103 \u00een momentul livr\u0103rii c\u0103tre consumator sau c\u0103tre o ter\u021b\u0103 parte desemnat\u0103 \u00een prealabil.<\/p>\n<h2 id=\"article-12-continuing-performance-contracts\">Articolul 12 \u2013 Contractele de executare \u00een continuare<\/h2>\n<p>Comerciantul nu ofer\u0103 abonamente sau contracte de performan\u021b\u0103 continu\u0103. \u00cen cazul \u00een care se schimb\u0103 \u00een viitor, Consumatorul poate rezilia un Acord de durat\u0103 nedeterminat\u0103 \u00een orice moment, sub rezerva unei perioade de preaviz de cel mult o lun\u0103.<\/p>\n<h2 id=\"article-13-payment\">Articolul 13 \u2013 Plat\u0103<\/h2>\n<p>Cu excep\u021bia cazului \u00een care se prevede altfel \u00een acord sau \u00een termeni suplimentari, sumele datorate de consumator trebuie pl\u0103tite la plasarea comenzii, folosind una dintre metodele de plat\u0103 oferite. Consumatorul este obligat s\u0103 raporteze inexactit\u0103\u021bile \u00een detaliile de plat\u0103 furnizate sau declarate comerciantului f\u0103r\u0103 \u00eent\u00e2rziere. \u00cen cazul nepl\u0103\u021bii, comerciantul are dreptul, sub rezerva limit\u0103rilor legale, de a percepe costuri rezonabile f\u0103cute cunoscute consumatorului \u00een avans.<\/p>\n<h2 id=\"article-14-complaints-procedure\">Articolul 14 \u2013 Procedura de reclama\u021bii<\/h2>\n<p>Comerciantul men\u021bine o procedur\u0103 de reclama\u021bii suficient de mediatizat\u0103 \u0219i se ocup\u0103 de reclama\u021bii \u00een conformitate cu aceast\u0103 procedur\u0103. Pl\u00e2ngerile cu privire la executarea acordului trebuie depuse comerciantului \u00een \u00eentregime \u0219i clar descrise, \u00eentr-un timp rezonabil dup\u0103 ce consumatorul a identificat defectele. Reclama\u021biile depuse primesc r\u0103spuns \u00een termen de 14 zile de la primire. Dac\u0103 o pl\u00e2ngere necesit\u0103 un timp de procesare mai lung, comerciantul r\u0103spunde \u00een termen de 14 zile cu o confirmare de primire \u0219i o indica\u021bie a momentului \u00een care se poate a\u0219tepta un r\u0103spuns mai complet. O pl\u00e2ngere care nu poate fi solu\u021bionat\u0103 de comun acord poate fi depus\u0103 de c\u0103tre consumator la Serviciul de mediere a litigiilor din ValuedShops (Stichting WebwinkelKeur), sau consumatorul poate folosi platforma european\u0103 ODR.<\/p>\n<h2 id=\"article-15-disputes-and-additional-provisions\">Articolul 15 \u2013 Litigii \u0219i prevederi suplimentare<\/h2>\n<p>Contractele dintre comerciant \u0219i consumator la care se refer\u0103 ace\u0219ti termeni \u0219i condi\u021bii sunt guvernate exclusiv de legea olandez\u0103, f\u0103r\u0103 a aduce atingere protec\u021biei de care se bucur\u0103 consumatorul \u00een conformitate cu legea obligatorie a \u021b\u0103rii \u00een care \u00ee\u0219i are re\u0219edin\u021ba. Dispozi\u021biile suplimentare sau de abatere nu trebuie s\u0103 fie \u00een detrimentul consumatorului \u0219i trebuie \u00eenregistrate \u00een scris sau pe un mediu durabil. Comerciantul vinde numai produse cu propor\u021bii ale corpului adult \u0219i \u00ee\u0219i rezerv\u0103 dreptul de a refuza ordinele care intr\u0103 \u00een conflict cu politica sa de gam\u0103 responsabil\u0103.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>\u00cenc\u0103 nu sunte\u021bi sigur?<\/h2>\n<p>Scrie-ne \u00een chat. \u00cen zilele lucr\u0103toare r\u0103spundem \u00een cel mult o or\u0103, sincer \u0219i f\u0103r\u0103 discurs comercial.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\" hidden><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">\u00centreab\u0103 pe Lotte<\/span><span class=\"dschat-sub\">Acum nu suntem online \u00b7 r\u0103spundem imediat ce serviciul clien\u021bi revine online<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><script>(function(){var s=document.currentScript,el=s&&s.previousElementSibling,H={\"tz\":\"Europe\/Amsterdam\",\"d\":{\"1\":[\"08:30\",\"17:00\"],\"2\":[\"08:30\",\"17:00\"],\"3\":[\"08:30\",\"17:00\"],\"4\":[\"08:30\",\"17:00\"],\"5\":[\"08:30\",\"17:00\"]},\"c\":[]};if(!el)return;try{var p=new Intl.DateTimeFormat('en-GB',{timeZone:H.tz,weekday:'short',hour:'2-digit',minute:'2-digit',year:'numeric',month:'2-digit',day:'2-digit',hour12:false}).formatToParts(new Date()),o={};p.forEach(function(x){o[x.type]=x.value});var d=H.d[{Sun:0,Mon:1,Tue:2,Wed:3,Thu:4,Fri:5,Sat:6}[o.weekday]],t=o.hour+':'+o.minute;if(!d||H.c.indexOf(o.year+'-'+o.month+'-'+o.day)>-1||t<d[0]||t>=d[1])el.hidden=true}catch(e){}})();<\/script><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/ro\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Companie &amp; termeni<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/despre-magazinul-de-papusi\/\">aproximativ Doll.shop<\/a><\/h3>\n<p>Specialistul european \u00een p\u0103pu\u0219i sexuale realiste din 2010: propriul nostru stoc, certificat de ValuedShops, \u0219i o politic\u0103 clar\u0103 cu privire la ceea ce facem \u0219i nu vindem.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/despre-magazinul-de-papusi\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/interval-responsabil\/\">Interval responsabil<\/a><\/h3>\n<p>Vindem doar p\u0103pu\u0219i cu propor\u021bii corporale adulte. Ce \u00eenseamn\u0103 asta \u00een practic\u0103, cum o evalu\u0103m \u0219i de ce avem aceast\u0103 politic\u0103.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/interval-responsabil\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/detaliile-companiei\/\">Detaliile companiei<\/a><\/h3>\n<p>Detaliile oficiale ale Doll.shop: adresa, compania, \u00eenregistrarea, num\u0103rul de TVA, managementul \u0219i disponibilitatea \u00een zilele lucr\u0103toare.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/detaliile-companiei\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/declaratie-de-confidentialitate\/\">Declara\u021bie de confiden\u021bialitate<\/a><\/h3>\n<p>Ce date personale proces\u0103m, de ce, c\u00e2t timp le p\u0103str\u0103m, cu cine le \u00eemp\u0103rt\u0103\u0219im \u0219i ce drepturi ai \u00een cadrul GDPR.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/declaratie-de-confidentialitate\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/politica-cookie-urilor\/\">Politica cookie-urilor<\/a><\/h3>\n<p>Ce cookie-uri Doll.shop plaseaz\u0103, pentru ce sunt, c\u00e2t timp sunt p\u0103strate \u0219i cum s\u0103 te ajusta\u021bi alegerea. F\u0103r\u0103 cookie-uri de marketing.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/politica-cookie-urilor\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\" class=\"btn btn--ghost\">\u2039 Toate subiectele<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Acas\u0103 Serviciul Clien\u021bi Termeni si conditii Serviciul Clien\u021bi Comand\u0103 &amp; livrare Timpul de livrare \u0219i costurile de transport metode de plat\u0103 \u0219i plata discret\u0103 dup\u0103 achizi\u021bia ta Retururi \u0219i dreptul de retragere Formular de retragere a modelului Condi\u021bii de garan\u021bie Procedura de reclama\u021bii \u00centreb\u0103ri frecvente Companie &amp; termeni aproximativ Doll.shop Interval responsabil Detaliile companiei Termeni [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4756","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/comments?post=4756"}],"version-history":[{"count":2,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4756\/revisions"}],"predecessor-version":[{"id":5871,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4756\/revisions\/5871"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4729"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/media?parent=4756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}