{"id":4754,"date":"2026-09-03T18:42:50","date_gmt":"2026-09-03T18:42:50","guid":{"rendered":"https:\/\/doll.shop\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/"},"modified":"2026-09-09T16:19:10","modified_gmt":"2026-09-09T16:19:10","slug":"retururi-si-dreptul-de-retragere","status":"publish","type":"page","link":"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/","title":{"rendered":"Retururi \u0219i dreptul de retragere"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"pesmet\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/\">Acas\u0103<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi<\/a><\/li>\n<li aria-current=\"page\">Retururi \u0219i dreptul de retragere<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Serviciul Clien\u021bi\">\n<h2><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi<\/a><\/h2>\n<h3>Comand\u0103 &amp; livrare<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/timpul-de-livrare-si-costurile-de-transport\/\">Timpul de livrare \u0219i costurile de transport<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/metode-de-plata\/\">metode de plat\u0103 \u0219i plata discret\u0103<\/a><\/li>\n<\/ol>\n<h3>dup\u0103 achizi\u021bia ta<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/\" aria-current=\"page\">Retururi \u0219i dreptul de retragere<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Formular de retragere a modelului<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/\">Condi\u021bii de garan\u021bie<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\">Procedura de reclama\u021bii<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\">\u00centreb\u0103ri frecvente<\/a><\/li>\n<\/ol>\n<h3>Companie &amp; termeni<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/despre-magazinul-de-papusi\/\">aproximativ Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/interval-responsabil\/\">Interval responsabil<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/detaliile-companiei\/\">Detaliile companiei<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/termeni-si-conditii\/\">Termeni si conditii<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/declaratie-de-confidentialitate\/\">Declara\u021bie de confiden\u021bialitate<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/politica-cookie-urilor\/\">Politica cookie-urilor<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"Pe aceast\u0103 pagin\u0103\">\n<h2>Pe aceast\u0103 pagin\u0103<\/h2>\n<ol>\n<li><a href=\"#cooling-off-period\">Perioada de r\u0103cire<\/a><\/li>\n<li><a href=\"#how-to-register-a-return\">Cum se \u00eenregistreaz\u0103 o retur<\/a><\/li>\n<li><a href=\"#cost-of-returning\">costul return\u0103rii<\/a><\/li>\n<li><a href=\"#exception-sealed-products\">Excep\u021bie: produse sigilate<\/a><\/li>\n<li><a href=\"#exception-custom-made-products\">Excep\u021bie: produse personalizate<\/a><\/li>\n<li><a href=\"#condition-of-the-product\">starea produsului<\/a><\/li>\n<li><a href=\"#exchanging\">Preschimbare<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">dup\u0103 achizi\u021bia ta<\/span><\/p>\n<h1>Retururi \u0219i dreptul de retragere<\/h1>\n<p class=\"article__lead\">14 zile de r\u0103cire de la primire. cum s\u0103 \u00eenregistrezi o declara\u021bie, c\u00e2t cost\u0103 \u0219i c\u00e2nd dreptul de retragere expir\u0103 din motive de igien\u0103.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Ultima actualizare 3 septembrie 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"cooling-off-period\">Perioada de r\u0103cire<\/h2>\n<p>Ai dreptul de a te retrage din comanda t\u0103u \u00een termen de 14 zile de la data primirii, f\u0103r\u0103 a oferi niciun motiv. Dup\u0103 ce ne anun\u021ba\u021bi, mai ai la dispozi\u021bie \u00eenc\u0103 14 zile pentru a trimite produsul \u00eenapoi. Restituim \u00eentreaga sum\u0103 de achizi\u021bie, inclusiv costurile de transport pe care le-a\u021bi pl\u0103tit, \u00een termen de 14 zile de la notificare. Este posibil s\u0103 re\u021binem rambursarea p\u00e2n\u0103 c\u00e2nd primim produsul sau a\u021bi ar\u0103tat c\u0103 l-a\u021bi trimis \u00eenapoi.<\/p>\n<h2 id=\"how-to-register-a-return\">Cum se \u00eenregistreaz\u0103 o retur<\/h2>\n<ol>\n<li>Anun\u021ba\u021bi-ne cu privire la retragerea ta \u00een perioada de r\u0103cire folosind<a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Formular de retragere a modelului<\/a>,<a href=\"https:\/\/doll.shop\/ro\/contact\/\">Formular de contact<\/a>, sau prin e-mail. te rug\u0103m s\u0103 preciza\u021bi num\u0103rul comenzii tale<\/li>\n<li>\u00cen decurs de o zi lucr\u0103toare, vei primi o confirmare de la noi cu instruc\u021biuni de returnare \u0219i o etichet\u0103 de returnare UPS.<\/li>\n<li>\u00cempacheta\u021bi produsul \u00een cutia original\u0103 cu toate piesele incluse \u0219i trimite-l \u00een termen de 14 zile de la notificare.<\/li>\n<li>De \u00eendat\u0103 ce produsul a fost verificat de noi, vei primi rambursarea prin metoda de plat\u0103 pe care a\u021bi folosit-o.<\/li>\n<\/ol>\n<h2 id=\"cost-of-returning\">costul return\u0103rii<\/h2>\n<p>Costul transportului de retur este pe cheltuiala t\u0103u. Deoarece o p\u0103pu\u0219\u0103 este o parcel\u0103 mare \u0219i grea, acest cost este mai mare dec\u00e2t pentru o parcel\u0103 obi\u0219nuit\u0103:<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead>\n<tr>\n<th>Produs<\/th>\n<th>Costul return\u0103rii<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>p\u0103pu\u0219\u0103 sexual\u0103 sau trunchi<\/td>\n<td>Aproximativ 85 EUR per colet<\/td>\n<\/tr>\n<tr>\n<td>Accesorii<\/td>\n<td>6,95 \u20ac<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>Dac\u0103 utilizeaz\u0103 eticheta noastr\u0103 de returnare, deducem aceast\u0103 sum\u0103 din rambursare. Dac\u0103 o parcel\u0103 este refuzat\u0103 sau nu este colectat\u0103 de la un punct de ridicare \u0219i ne este returnat\u0103, se aplic\u0103 acelea\u0219i costuri.<\/p>\n<h2 id=\"exception-sealed-products\">Excep\u021bie: produse sigilate<\/h2>\n<p>Din motive de igien\u0103 \u0219i protec\u021bie a s\u0103n\u0103t\u0103\u021bii, dreptul de retragere expir\u0103 pentru produsele a c\u0103ror sigiliu a fost rupt\u0103 dup\u0103 na\u0219tere. Acest lucru se aplic\u0103 p\u0103pu\u0219ilor sexuale, trunchiului \u0219i masturbatoarelor, precum \u0219i perucilor, lenjeriei \u0219i \u021binutelor, precum \u0219i lubrifiantului, pulberii de \u00eengrijire \u0219i sp\u0103l\u0103rii intime.<\/p>\n<p>Fiecare p\u0103pu\u0219\u0103 este livrat\u0103 sigilat\u0103. At\u00e2ta timp c\u00e2t sigiliul este intact, po\u021bi returna p\u0103pu\u0219a. Odat\u0103 ce sigiliul a fost rupt, nu mai putem lua p\u0103pu\u0219a \u00eenapoi din motive de igien\u0103. Acesta este singurul mod \u00een care te putem oferi at\u00e2t \u021bie, c\u00e2t \u0219i celorlal\u021bi clien\u021bi ai no\u0219tri certitudinea c\u0103 fiecare p\u0103pu\u0219\u0103 este nou\u0103 \u0219i nefolosit\u0103. Dac\u0103 ai \u00eendoieli cu privire la un model, contacteaz\u0103-ne \u00eenainte de a deschide; Suntem bucuro\u0219i s\u0103 te ajut\u0103m cu fotografii, m\u0103sur\u0103tori \u0219i sfaturi.<\/p>\n<h2 id=\"exception-custom-made-products\">Excep\u021bie: produse personalizate<\/h2>\n<p>Produsele realizate conform specifica\u021biilor t\u0103u sunt excluse din dreptul de retragere. Acest lucru este apoi clar men\u021bionat pe pagina produsului. Articolele personalizate nu apar \u00een gama noastr\u0103 standard: vezi \u00eentotdeauna exact unitatea pe care o vei primi.<\/p>\n<h2 id=\"condition-of-the-product\">starea produsului<\/h2>\n<p>\u00cen timpul perioadei de r\u0103cire, manipula\u021bi produsul \u0219i ambalajul cu grij\u0103. Po\u021bi despacheta \u0219i inspecta produsul a\u0219a cum a\u021bi face \u00eentr-un magazin. Dac\u0103 exist\u0103 o reducere a valorii deoarece produsul a fost folosit mai mult dec\u00e2t a fost necesar \u00een acest scop, te putem percepe pentru el.<\/p>\n<h2 id=\"exchanging\">Preschimbare<\/h2>\n<p>Dac\u0103 vrei un alt model, po\u021bi returna prima comand\u0103 \u0219i plasa\u021bi una nou\u0103. Acesta este cel mai rapid mod de a-\u021bi ob\u021bine noul model acas\u0103. nu ezita\u021bi s\u0103 ne contacteaz\u0103 mai \u00eent\u00e2i; Suntem bucuro\u0219i s\u0103 te ajut\u0103m s\u0103 g\u00e2ndi\u021bi la lungime, greutate \u0219i material.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>\u00cenc\u0103 nu sunte\u021bi sigur?<\/h2>\n<p>Scrie-ne \u00een chat. \u00cen zilele lucr\u0103toare r\u0103spundem \u00een cel mult o or\u0103, sincer \u0219i f\u0103r\u0103 discurs comercial.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\" hidden><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">\u00centreab\u0103 pe Lotte<\/span><span class=\"dschat-sub\">Acum nu suntem online \u00b7 r\u0103spundem imediat ce serviciul clien\u021bi revine online<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><script>(function(){var s=document.currentScript,el=s&&s.previousElementSibling,H={\"tz\":\"Europe\/Amsterdam\",\"d\":{\"1\":[\"08:30\",\"17:00\"],\"2\":[\"08:30\",\"17:00\"],\"3\":[\"08:30\",\"17:00\"],\"4\":[\"08:30\",\"17:00\"],\"5\":[\"08:30\",\"17:00\"]},\"c\":[]};if(!el)return;try{var p=new Intl.DateTimeFormat('en-GB',{timeZone:H.tz,weekday:'short',hour:'2-digit',minute:'2-digit',year:'numeric',month:'2-digit',day:'2-digit',hour12:false}).formatToParts(new Date()),o={};p.forEach(function(x){o[x.type]=x.value});var d=H.d[{Sun:0,Mon:1,Tue:2,Wed:3,Thu:4,Fri:5,Sat:6}[o.weekday]],t=o.hour+':'+o.minute;if(!d||H.c.indexOf(o.year+'-'+o.month+'-'+o.day)>-1||t<d[0]||t>=d[1])el.hidden=true}catch(e){}})();<\/script><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/ro\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>dup\u0103 achizi\u021bia ta<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Formular de retragere a modelului<\/a><\/h3>\n<p>Formularul de model statutar pentru retragerea din comanda t\u0103u \u00een perioada de r\u0103cire. Este necesar doar dac\u0103 vrei s\u0103 te retrage\u021bi din acord.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/\">Condi\u021bii de garan\u021bie<\/a><\/h3>\n<p>Toate p\u0103pu\u0219ile sunt acoperite de garan\u021bia legal\u0103 \u00eempotriva defectelor de fabrica\u021bie. Ce acoper\u0103 asta, ce conteaz\u0103 ca uzur\u0103 normal\u0103 \u0219i cum func\u021bioneaz\u0103 o repara\u021bie.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\">Procedura de reclama\u021bii<\/a><\/h3>\n<p>Nu sunt mul\u021bumit? Cum s\u0103 depune\u021bi o pl\u00e2ngere, c\u00e2t de repede r\u0103spundem \u0219i ce mediere independent\u0103 este disponibil\u0103 prin ValuedShops.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\">\u00centreb\u0103ri frecvente<\/a><\/h3>\n<p>R\u0103spunsurile la \u00eentreb\u0103rile pe care le primim cel mai des: despre transport, discre\u021bie, plat\u0103, return\u0103ri, materiale, \u00eengrijire \u0219i gama noastr\u0103.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\" class=\"btn btn--ghost\">\u2039 Toate subiectele<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Acas\u0103 Serviciul Clien\u021bi Retururi \u0219i dreptul de retragere Serviciul Clien\u021bi Comand\u0103 &amp; livrare Timpul de livrare \u0219i costurile de transport metode de plat\u0103 \u0219i plata discret\u0103 dup\u0103 achizi\u021bia ta Retururi \u0219i dreptul de retragere Formular de retragere a modelului Condi\u021bii de garan\u021bie Procedura de reclama\u021bii \u00centreb\u0103ri frecvente Companie &amp; termeni aproximativ Doll.shop Interval responsabil Detaliile [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4754","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/comments?post=4754"}],"version-history":[{"count":2,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4754\/revisions"}],"predecessor-version":[{"id":5869,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4754\/revisions\/5869"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4729"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/media?parent=4754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}