{"id":4751,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/doll.shop\/serviciul-clienti\/timpul-de-livrare-si-costurile-de-transport\/"},"modified":"2026-09-09T16:19:09","modified_gmt":"2026-09-09T16:19:09","slug":"timpul-de-livrare-si-costurile-de-transport","status":"publish","type":"page","link":"https:\/\/doll.shop\/ro\/serviciul-clienti\/timpul-de-livrare-si-costurile-de-transport\/","title":{"rendered":"timpii de livrare \u0219i costurile de transport"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"pesmet\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/\">Acas\u0103<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi<\/a><\/li>\n<li aria-current=\"page\">Timpul de livrare \u0219i costurile de transport<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Serviciul Clien\u021bi\">\n<h2><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi<\/a><\/h2>\n<h3>Comand\u0103 &amp; livrare<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/timpul-de-livrare-si-costurile-de-transport\/\" aria-current=\"page\">Timpul de livrare \u0219i costurile de transport<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/metode-de-plata\/\">metode de plat\u0103 \u0219i plata discret\u0103<\/a><\/li>\n<\/ol>\n<h3>dup\u0103 achizi\u021bia ta<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/\">Retururi \u0219i dreptul de retragere<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Formular de retragere a modelului<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/\">Condi\u021bii de garan\u021bie<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\">Procedura de reclama\u021bii<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\">\u00centreb\u0103ri frecvente<\/a><\/li>\n<\/ol>\n<h3>Companie &amp; termeni<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/despre-magazinul-de-papusi\/\">aproximativ Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/interval-responsabil\/\">Interval responsabil<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/detaliile-companiei\/\">Detaliile companiei<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/termeni-si-conditii\/\">Termeni si conditii<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/declaratie-de-confidentialitate\/\">Declara\u021bie de confiden\u021bialitate<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/politica-cookie-urilor\/\">Politica cookie-urilor<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"Pe aceast\u0103 pagin\u0103\">\n<h2>Pe aceast\u0103 pagin\u0103<\/h2>\n<ol>\n<li><a href=\"#in-short\">Pe scurt<\/a><\/li>\n<li><a href=\"#delivery-time-by-country\">Timp de livrare \u00een func\u021bie de \u021bar\u0103<\/a><\/li>\n<li><a href=\"#shipping-costs\">Costuri de livrare<\/a><\/li>\n<li><a href=\"#stock-and-packaging\">Stoc \u0219i ambalaj<\/a><\/li>\n<li><a href=\"#made-to-order-models\">Modele la comand\u0103<\/a><\/li>\n<li><a href=\"#delivery-and-delivery-attempts\">\u00eencerc\u0103ri de livrare \u0219i livrare<\/a><\/li>\n<li><a href=\"#damage-on-arrival\">daune la sosire<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Comand\u0103 &amp; livrare<\/span><\/p>\n<h1>Timpul de livrare \u0219i costurile de transport<\/h1>\n<p class=\"article__lead\">Comand\u0103 \u00eentr-o zi lucr\u0103toare \u00eenainte de ora 14:00 \u0219i un model \u00een stoc este livrat \u00een aceea\u0219i zi cu UPS. Livrare gratuit\u0103 de la 800 \u20ac; Mai jos, costurile sunt afi\u0219ate la finalizarea comenzii.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Ultima actualizare 3 septembrie 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"in-short\">Pe scurt<\/h2>\n<p>Expediem toate modelele disponibile din depozitul nostru din \u021a\u0103rile de Jos. Comand\u0103 \u00eentr-o zi lucr\u0103toare \u00eenainte de 14:00, iar coletul pleac\u0103 \u00een aceea\u0219i zi prin UPS \u0219i prime\u0219ti imediat datele de urm\u0103rire.<\/p>\n<h2 id=\"delivery-time-by-country\">Timp de livrare \u00een func\u021bie de \u021bar\u0103<\/h2>\n<div class=\"tablewrap\">\n<table>\n<thead>\n<tr>\n<th>Destina\u021bie<\/th>\n<th>Timp de livrare dup\u0103 livrare<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u021a\u0103rile de Jos \u0219i Belgia<\/td>\n<td>1 zi de lucru<\/td>\n<\/tr>\n<tr>\n<td>Germania \u0219i Fran\u021ba<\/td>\n<td>2 zile lucr\u0103toare<\/td>\n<\/tr>\n<tr>\n<td>Polonia, Suedia, Spania, Italia \u0219i restul Europei<\/td>\n<td>3\u20134 zile lucr\u0103toare<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Toate coletele pleac\u0103 din \u021a\u0103rile de Jos; livrarea dureaz\u0103 de obicei o zi lucr\u0103toare \u00een \u021a\u0103rile de Jos \u0219i Belgia, dou\u0103 \u00een Germania \u0219i Fran\u021ba \u0219i trei-patru \u00een restul Europei.<\/p>\n<\/div>\n<p>Timpii de livrare sunt estim\u0103ri de la UPS. \u00cen preajma s\u0103rb\u0103torilor legale \u0219i \u00een ultimele s\u0103pt\u0103m\u00e2ni ale anului poate dura o zi mai mult; Vei vedea acest lucru reflectat \u00een piesa &amp; urm\u0103.<\/p>\n<h2 id=\"shipping-costs\">Costuri de livrare<\/h2>\n<p>Transportul este<strong>gratuit de la o valoare a comenzii de 800 EUR<\/strong>; Sub aceast\u0103 sum\u0103, costurile de transport sunt calculate la finalizarea comenzii. Acestea depind de destina\u021bie, dimensiunile \u0219i greutatea coletului \u0219i metoda de expediere aleas\u0103; O p\u0103pu\u0219\u0103 de dimensiuni mari este un pachet mare \u0219i greu, un accesoriu se potrive\u0219te \u00eentr-o cutie obi\u0219nuit\u0103. Vezi \u00eentotdeauna suma \u00eenainte de a pl\u0103ti \u0219i nu se adaug\u0103 alte costuri ulterior.<\/p>\n<p>\u00cen principiu, livr\u0103m totul cu UPS, cu urm\u0103rire. Ne rezerv\u0103m dreptul de a alege un transportator diferit pentru o anumit\u0103 destina\u021bie sau expediere; \u0218i \u00een acest caz, vei primi un cod de urm\u0103rire.<\/p>\n<h2 id=\"stock-and-packaging\">Stoc \u0219i ambalaj<\/h2>\n<p>depozitul nostru din \u021a\u0103rile de Jos func\u021bioneaz\u0103 \u00een \u00eentregime cu coduri de bare: fiecare pas, de la ridicarea comenzilor p\u00e2n\u0103 la expediere, este scanat, astfel \u00eenc\u00e2t articolul potrivit intr\u0103 \u00een caseta potrivit\u0103 \u0219i prime\u0219ti exact unitatea pe care a\u021bi v\u0103zut-o pe site.<\/p>\n<p>Livrarea este discret\u0103. Parcela este o cutie maro simpl\u0103, f\u0103r\u0103 imprimare, logo sau descriere a con\u021binutului, iar eticheta de expediere nu arat\u0103 nici numele magazinului. Cite\u0219te mai multe \u00een articolul nostru despre<a href=\"https:\/\/doll.shop\/ro\/baza-de-cunostinte\/comanda-discreta\/\">Comand\u0103 \u0219i primire discret\u0103<\/a>.<\/p>\n<h2 id=\"made-to-order-models\">Modele la comand\u0103<\/h2>\n<p>Unele modele sunt furnizate la comand\u0103: produc\u0103torul le face pentru tine Acest lucru este men\u021bionat \u00een mod clar pe pagina produsului \u0219i \u00een confirmarea comenzii tale; Permite un timp de livrare de 8 p\u00e2n\u0103 la 12 s\u0103pt\u0103m\u00e2ni. Urm\u0103rirea devine activ\u0103 de \u00eendat\u0103 ce coletul ajunge \u00een \u021bara de livrare \u0219i vei fi anun\u021bat odat\u0103 ce modelul este \u00een drum spre tine cu UPS. Modelele la comand\u0103 sunt acoperite de aceea\u0219i perioad\u0103 de r\u0103cire ca \u0219i modelele din stoc.<\/p>\n<h2 id=\"delivery-and-delivery-attempts\">\u00eencerc\u0103ri de livrare \u0219i livrare<\/h2>\n<p>UPS face, \u00een general, dou\u0103 \u00eencerc\u0103ri de livrare \u0219i nu las\u0103 niciodat\u0103 o parcel\u0103 nesupravegheat\u0103. prin aplica\u021bia UPS sau linkul din piesa ta &amp; Urm\u0103ri\u021bi e-mailul, po\u021bi reprograma livrarea \u00eentr-o alt\u0103 zi sau \u00eentr-un punct de acces de UPS. Re\u021bine\u021bi c\u0103 o p\u0103pu\u0219\u0103 de dimensiuni mari c\u00e2nt\u0103re\u0219te \u00eentre 30 \u0219i 40 de kilograme: livrarea la domiciliu la momentul pe care \u00eel alege este de obicei cea mai convenabil\u0103.<\/p>\n<p>Asigur\u0103-te c\u0103 adresa de livrare este corect\u0103 \u0219i c\u0103 cineva este disponibil \u00een momentul livr\u0103rii. Dac\u0103 o parcel\u0103 este refuzat\u0103 sau nu este colectat\u0103 de la un punct de ridicare \u0219i ne este returnat\u0103, vom percepe costurile de retur (aproximativ 85 EUR pentru o p\u0103pu\u0219\u0103, 6,95 EUR pentru accesorii); vezi si<a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/\">Retururi \u0219i dreptul de retragere<\/a>.<\/p>\n<h2 id=\"damage-on-arrival\">daune la sosire<\/h2>\n<p>Bifa\u021bi caseta la primire. Dac\u0103 observa\u021bi deteriorarea ambalajului sau a produsului, contacteaz\u0103-ne c\u00e2t mai cur\u00e2nd posibil \u0219i trimite fotografii ale cutiei \u0219i deterior\u0103rii. Nu utilizeaz\u0103 produsul p\u00e2n\u0103 nu a\u021bi auzit de la noi. Vom rezolva \u00eentotdeauna acest lucru pentru tine; cite\u0219te cum \u00een noi<a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/\">Condi\u021bii de garan\u021bie<\/a>.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>\u00cenc\u0103 nu sunte\u021bi sigur?<\/h2>\n<p>Scrie-ne \u00een chat. \u00cen zilele lucr\u0103toare r\u0103spundem \u00een cel mult o or\u0103, sincer \u0219i f\u0103r\u0103 discurs comercial.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\" hidden><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">\u00centreab\u0103 pe Lotte<\/span><span class=\"dschat-sub\">Acum nu suntem online \u00b7 r\u0103spundem imediat ce serviciul clien\u021bi revine online<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><script>(function(){var s=document.currentScript,el=s&&s.previousElementSibling,H={\"tz\":\"Europe\/Amsterdam\",\"d\":{\"1\":[\"08:30\",\"17:00\"],\"2\":[\"08:30\",\"17:00\"],\"3\":[\"08:30\",\"17:00\"],\"4\":[\"08:30\",\"17:00\"],\"5\":[\"08:30\",\"17:00\"]},\"c\":[]};if(!el)return;try{var p=new Intl.DateTimeFormat('en-GB',{timeZone:H.tz,weekday:'short',hour:'2-digit',minute:'2-digit',year:'numeric',month:'2-digit',day:'2-digit',hour12:false}).formatToParts(new Date()),o={};p.forEach(function(x){o[x.type]=x.value});var d=H.d[{Sun:0,Mon:1,Tue:2,Wed:3,Thu:4,Fri:5,Sat:6}[o.weekday]],t=o.hour+':'+o.minute;if(!d||H.c.indexOf(o.year+'-'+o.month+'-'+o.day)>-1||t<d[0]||t>=d[1])el.hidden=true}catch(e){}})();<\/script><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/ro\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Comand\u0103 &amp; livrare<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/metode-de-plata\/\">metode de plat\u0103 \u0219i plata discret\u0103<\/a><\/h3>\n<p>WERO, BanContact, Card de credit, PayPal \u0219i Apple Pay, procesate \u00een siguran\u021b\u0103 de Mollie. Pl\u0103te\u0219te discret: extrasul t\u0103u nu arat\u0103 numele produsului.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/metode-de-plata\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\" class=\"btn btn--ghost\">\u2039 Toate subiectele<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Acas\u0103 Serviciul Clien\u021bi Timpul de livrare \u0219i costurile de transport Serviciul Clien\u021bi Comand\u0103 &amp; livrare Timpul de livrare \u0219i costurile de transport metode de plat\u0103 \u0219i plata discret\u0103 dup\u0103 achizi\u021bia ta Retururi \u0219i dreptul de retragere Formular de retragere a modelului Condi\u021bii de garan\u021bie Procedura de reclama\u021bii \u00centreb\u0103ri frecvente Companie &amp; termeni aproximativ Doll.shop Interval [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4751","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/comments?post=4751"}],"version-history":[{"count":3,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4751\/revisions"}],"predecessor-version":[{"id":5866,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4751\/revisions\/5866"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4729"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/media?parent=4751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}