{"id":4747,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/doll.shop\/serviciul-clienti\/conditii-de-garantie\/"},"modified":"2026-09-09T16:19:09","modified_gmt":"2026-09-09T16:19:09","slug":"conditii-de-garantie","status":"publish","type":"page","link":"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/","title":{"rendered":"Condi\u021bii de garan\u021bie pentru p\u0103pu\u0219i sexuale"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"pesmet\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/\">Acas\u0103<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi<\/a><\/li>\n<li aria-current=\"page\">Condi\u021bii de garan\u021bie<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Serviciul Clien\u021bi\">\n<h2><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi<\/a><\/h2>\n<h3>Comand\u0103 &amp; livrare<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/timpul-de-livrare-si-costurile-de-transport\/\">Timpul de livrare \u0219i costurile de transport<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/metode-de-plata\/\">metode de plat\u0103 \u0219i plata discret\u0103<\/a><\/li>\n<\/ol>\n<h3>dup\u0103 achizi\u021bia ta<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/\">Retururi \u0219i dreptul de retragere<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Formular de retragere a modelului<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/\" aria-current=\"page\">Condi\u021bii de garan\u021bie<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\">Procedura de reclama\u021bii<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\">\u00centreb\u0103ri frecvente<\/a><\/li>\n<\/ol>\n<h3>Companie &amp; termeni<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/despre-magazinul-de-papusi\/\">aproximativ Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/interval-responsabil\/\">Interval responsabil<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/detaliile-companiei\/\">Detaliile companiei<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/termeni-si-conditii\/\">Termeni si conditii<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/declaratie-de-confidentialitate\/\">Declara\u021bie de confiden\u021bialitate<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/politica-cookie-urilor\/\">Politica cookie-urilor<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"Pe aceast\u0103 pagin\u0103\">\n<h2>Pe aceast\u0103 pagin\u0103<\/h2>\n<ol>\n<li><a href=\"#statutory-warranty\">Garan\u021bie legal\u0103<\/a><\/li>\n<li><a href=\"#handcraft-and-small-variations\">me\u0219te\u0219uguri \u0219i mici varia\u021bii<\/a><\/li>\n<li><a href=\"#what-is-and-is-not-covered-by-the-warranty\">Ce este \u0219i nu este acoperit de garan\u021bie<\/a><\/li>\n<li><a href=\"#repair-under-warranty\">Reparatie in garantie<\/a><\/li>\n<li><a href=\"#repair-outside-the-warranty\">Repara\u021bie \u00een afara garan\u021biei<\/a><\/li>\n<li><a href=\"#how-to-report-a-defect\">Cum s\u0103 raportezi un defect<\/a><\/li>\n<li><a href=\"#damage-on-arrival\">daune la sosire<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">dup\u0103 achizi\u021bia ta<\/span><\/p>\n<h1>Condi\u021bii de garan\u021bie<\/h1>\n<p class=\"article__lead\">Toate p\u0103pu\u0219ile sunt acoperite de garan\u021bia legal\u0103 \u00eempotriva defectelor de fabrica\u021bie. Ce acoper\u0103 asta, ce conteaz\u0103 ca uzur\u0103 normal\u0103 \u0219i cum func\u021bioneaz\u0103 o repara\u021bie.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Ultima actualizare 3 septembrie 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"statutory-warranty\">Garan\u021bie legal\u0103<\/h2>\n<p>Toate produsele sunt acoperite de garan\u021bia legal\u0103: \u00een condi\u021bii normale de utilizare, produsul trebuie s\u0103 \u00eendeplineasc\u0103 ceea ce te po\u021bi a\u0219tepta \u00een mod rezonabil de la el. Dac\u0103 exist\u0103 un defect de fabrica\u021bie, vom aranja o repara\u021bie gratuit\u0103, o \u00eenlocuire par\u021bial\u0103 (de exemplu un cap nou sau o m\u00e2n\u0103 nou\u0103) sau, dac\u0103 acest lucru nu este posibil, \u00eenlocuirea produsului. raporta\u021bi un defect \u00een termen de dou\u0103 luni de la descoperirea acestuia; Cu c\u00e2t raporta\u021bi mai devreme, cu at\u00e2t te putem ajuta mai bine.<\/p>\n<h2 id=\"handcraft-and-small-variations\">me\u0219te\u0219uguri \u0219i mici varia\u021bii<\/h2>\n<p>P\u0103pu\u0219ile sunt \u00een mare parte finisate manual. Ca rezultat, machiajul, genele, p\u0103rul, nuan\u021ba pielii \u0219i textura pielii pot diferi subtil de fotografii, iar reproducerea culorilor poate varia \u00eentre ecrane. Astfel de varia\u021bii minore fac parte din produs, nu afecteaz\u0103 utilizarea \u0219i nu constituie \u00een sine un defect. La Doll.shop vezi \u0219i unitatea real\u0103 pe care o vei primi, a\u0219a c\u0103 surprizele sunt limitate.<\/p>\n<h2 id=\"what-is-and-is-not-covered-by-the-warranty\">Ce este \u0219i nu este acoperit de garan\u021bie<\/h2>\n<p><strong>acoperit:<\/strong>Defecte de fabrica\u021bie ale materialului sau ale scheletului, cum ar fi ruperea cus\u0103turilor f\u0103r\u0103 supra\u00eenc\u0103rcare, o \u00eembinare care nu se men\u021bine de la \u00eenceput, conexiuni sl\u0103bite sau piese lips\u0103 la livrare.<\/p>\n<p><strong>neacoperit:<\/strong>Purta\u021bi p\u0103r\u021bi precum peruc\u0103, gene, unghii \u0219i machiaj; uzur\u0103 normal\u0103 de la utilizare; deteriorarea din cauza utiliz\u0103rii incorecte sau neglijente, de la supra\u00eenc\u0103rcarea articula\u021biilor sau de la dep\u0103\u0219irea amplitudinii de mi\u0219care a scheletului; daune cauzate de c\u0103deri, impact sau ap\u0103; p\u0103tarea de la \u00eembr\u0103c\u0103mintea care transfer\u0103 vopsea; daune din cauza lipsei de \u00eentre\u021binere (de exemplu, nu pulbere TPE); \u0219i daune cauzate de sursele de c\u0103ldur\u0103.<\/p>\n<h2 id=\"repair-under-warranty\">Reparatie in garantie<\/h2>\n<p>Multe defecte minore pot fi remediate cu u\u0219urin\u021b\u0103 acas\u0103. \u00cen cele mai multe cazuri, te vom trimite un kit de repara\u021bii gratuit cu instruc\u021biuni clare \u0219i te vom ajuta pas cu pas cu chat sau apel video. Pentru defecte mai complexe, te rug\u0103m s\u0103 trimite p\u0103pu\u0219a, \u00eempreun\u0103 cu dovada achizi\u021biei, la adresa serviciului nostru; Evalu\u0103m defectul \u0219i repar\u0103m sau \u00eenlocuim produsul. Acoperim costurile de transport ale unei cereri de garan\u021bie justificate.<\/p>\n<h2 id=\"repair-outside-the-warranty\">Repara\u021bie \u00een afara garan\u021biei<\/h2>\n<p>De asemenea, suntem bucuro\u0219i s\u0103 efectu\u0103m repara\u021bii \u00een afara garan\u021biei: o cus\u0103tur\u0103 rupt\u0103, un deget liber, o inser\u021bie deteriorat\u0103. Vei primi \u00eentotdeauna mai \u00eent\u00e2i o cota\u021bie f\u0103r\u0103 obliga\u021bii care acoper\u0103 munca \u0219i costul, iar noi \u00eencepem doar dup\u0103 ce a\u021bi aprobat-o.<\/p>\n<h2 id=\"how-to-report-a-defect\">Cum s\u0103 raportezi un defect<\/h2>\n<p>Utilizarea<a href=\"https:\/\/doll.shop\/ro\/contact\/\">Formularul de contact<\/a>cu \u201egaran\u021bie sau defect\u201d ca subiect sau trimite-ne un mesaj chat. Descrie\u021bi problema \u00een mod specific, adaug\u0103 fotografii sau un videoclip scurt \u0219i preciza\u021bi num\u0103rul comenzii. Vei primi un r\u0103spuns de fond \u00een termen de 5 zile lucr\u0103toare; de obicei mult mai devreme.<\/p>\n<h2 id=\"damage-on-arrival\">daune la sosire<\/h2>\n<p>Dac\u0103 cutia sau produsul este deteriorat la sosire, contacteaz\u0103-ne c\u00e2t mai cur\u00e2nd posibil \u0219i trimite fotografii cu ambalajul \u0219i deteriorarea. Nu utilizeaz\u0103 produsul p\u00e2n\u0103 nu a\u021bi auzit de la noi. Aranjam daune de transport cu UPS; Nu trebuie s\u0103 faci nimic pentru asta.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>\u00cenc\u0103 nu sunte\u021bi sigur?<\/h2>\n<p>Scrie-ne \u00een chat. \u00cen zilele lucr\u0103toare r\u0103spundem \u00een cel mult o or\u0103, sincer \u0219i f\u0103r\u0103 discurs comercial.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\" hidden><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">\u00centreab\u0103 pe Lotte<\/span><span class=\"dschat-sub\">Acum nu suntem online \u00b7 r\u0103spundem imediat ce serviciul clien\u021bi revine online<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><script>(function(){var s=document.currentScript,el=s&&s.previousElementSibling,H={\"tz\":\"Europe\/Amsterdam\",\"d\":{\"1\":[\"08:30\",\"17:00\"],\"2\":[\"08:30\",\"17:00\"],\"3\":[\"08:30\",\"17:00\"],\"4\":[\"08:30\",\"17:00\"],\"5\":[\"08:30\",\"17:00\"]},\"c\":[]};if(!el)return;try{var p=new Intl.DateTimeFormat('en-GB',{timeZone:H.tz,weekday:'short',hour:'2-digit',minute:'2-digit',year:'numeric',month:'2-digit',day:'2-digit',hour12:false}).formatToParts(new Date()),o={};p.forEach(function(x){o[x.type]=x.value});var d=H.d[{Sun:0,Mon:1,Tue:2,Wed:3,Thu:4,Fri:5,Sat:6}[o.weekday]],t=o.hour+':'+o.minute;if(!d||H.c.indexOf(o.year+'-'+o.month+'-'+o.day)>-1||t<d[0]||t>=d[1])el.hidden=true}catch(e){}})();<\/script><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/ro\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>dup\u0103 achizi\u021bia ta<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/\">Retururi \u0219i dreptul de retragere<\/a><\/h3>\n<p>14 zile de r\u0103cire de la primire. cum s\u0103 \u00eenregistrezi o declara\u021bie, c\u00e2t cost\u0103 \u0219i c\u00e2nd dreptul de retragere expir\u0103 din motive de igien\u0103.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Formular de retragere a modelului<\/a><\/h3>\n<p>Formularul de model statutar pentru retragerea din comanda t\u0103u \u00een perioada de r\u0103cire. Este necesar doar dac\u0103 vrei s\u0103 te retrage\u021bi din acord.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\">Procedura de reclama\u021bii<\/a><\/h3>\n<p>Nu sunt mul\u021bumit? Cum s\u0103 depune\u021bi o pl\u00e2ngere, c\u00e2t de repede r\u0103spundem \u0219i ce mediere independent\u0103 este disponibil\u0103 prin ValuedShops.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\">\u00centreb\u0103ri frecvente<\/a><\/h3>\n<p>R\u0103spunsurile la \u00eentreb\u0103rile pe care le primim cel mai des: despre transport, discre\u021bie, plat\u0103, return\u0103ri, materiale, \u00eengrijire \u0219i gama noastr\u0103.<\/p>\n<p><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\">Cite\u0219te mai mult \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\" class=\"btn btn--ghost\">\u2039 Toate subiectele<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Acas\u0103 Serviciul Clien\u021bi Condi\u021bii de garan\u021bie Serviciul Clien\u021bi Comand\u0103 &amp; livrare Timpul de livrare \u0219i costurile de transport metode de plat\u0103 \u0219i plata discret\u0103 dup\u0103 achizi\u021bia ta Retururi \u0219i dreptul de retragere Formular de retragere a modelului Condi\u021bii de garan\u021bie Procedura de reclama\u021bii \u00centreb\u0103ri frecvente Companie &amp; termeni aproximativ Doll.shop Interval responsabil Detaliile companiei Termeni [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4747","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/comments?post=4747"}],"version-history":[{"count":2,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4747\/revisions"}],"predecessor-version":[{"id":5862,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4747\/revisions\/5862"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4729"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/media?parent=4747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}