{"id":4730,"date":"2026-09-03T18:42:47","date_gmt":"2026-09-03T18:42:47","guid":{"rendered":"https:\/\/doll.shop\/contact-2\/"},"modified":"2026-09-09T16:19:05","modified_gmt":"2026-09-09T16:19:05","slug":"contact","status":"publish","type":"page","link":"https:\/\/doll.shop\/ro\/contact\/","title":{"rendered":"Contact \u00b7 chat, e-mail \u0219i datele firmei"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"pesmet\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/\">Acas\u0103<\/a><\/li>\n<li aria-current=\"page\">Contact<\/li>\n<\/ol>\n<\/nav>\n<header class=\"plp-head\">\n<h1>Contact<\/h1>\n<p class=\"plp-head__intro\">\u00centreb\u0103ri despre un model, comanda ta sau o retur? Ajut\u0103m rapid \u0219i discret, \u00een propria ta limb\u0103.<\/p>\n<\/header>\n<div class=\"contact\">\n<div class=\"contact__channels\">\n      <style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\" data-always=\"1\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\"><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">\u00centreab\u0103 pe Lotte<\/span><span class=\"dschat-sub\">Acum nu suntem online \u00b7 r\u0103spundem imediat ce serviciul clien\u021bi revine online<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><br \/>\n      <a class=\"channel\" href=\"mailto:info@doll.shop\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-mail\"><\/use><\/svg><\/p>\n<div>\n<h2>E-mail<\/h2>\n<p>r\u0103spunde \u00een termen de o zi lucr\u0103toare. Include num\u0103rul comenzii tale dac\u0103 \u00eentrebarea ta este despre o comand\u0103.<\/p>\n<p><b>info@doll.shop<\/b><\/div>\n<p>      <\/a><\/p>\n<div class=\"channel channel--static\">\n        <svg class=\"icon\"><use href=\"#i-clock\"><\/use><\/svg><\/p>\n<div>\n<h2>Disponibilitate<\/h2>\n<p>De luni p\u00e2n\u0103 vineri de la 9:00 la 17:00 CET. Mesajele din afara acestor ore primesc r\u0103spuns \u00een urm\u0103toarea zi lucr\u0103toare.<\/p>\n<p><b>Luni \u2013 Vineri 9:00 \u2013 17:00 CET<\/b><\/div>\n<\/p><\/div>\n<div class=\"channel channel--static\">\n        <svg class=\"icon\"><use href=\"#i-lock\"><\/use><\/svg><\/p>\n<div>\n<h2>Detaliile companiei<\/h2>\n<address>\n            <b>Doll.shop<\/b><br \/>K\u00f6nigsborner Stra\u00dfe 26A, 39175 Biederitz, Germania<br \/>Camera de Comer\u021b 82678057<br \/>TVA nr. NL862563215B01<\/address>\n<p class=\"small muted\" style=\"margin:8px 0 0\">Discret: ambalaj simplu \u0219i f\u0103r\u0103 nume de produs \u00een extrasul t\u0103u<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<section class=\"contactform\">\n<div class=\"section__head\">\n<h2>Trimite un mesaj<\/h2>\n<p>Preferi forma? R\u0103spundem prin e-mail \u00een termen de o zi lucr\u0103toare.<\/p>\n<\/div>\n<form id=\"contactForm\" novalidate>\n<div class=\"field-row\">\n          <label class=\"field\"><span>Nume<\/span><input type=\"text\" name=\"name\" required autocomplete=\"name\"><\/label><br \/>\n          <label class=\"field\"><span>Adresa de e-mail<\/span><input type=\"email\" name=\"email\" required autocomplete=\"email\"><\/label>\n        <\/div>\n<div class=\"field-row\">\n          <label class=\"field\"><span>Num\u0103rul comenzii (op\u021bional)<\/span><input type=\"text\" name=\"order\" inputmode=\"numeric\"><\/label><br \/>\n          <label class=\"field\"><span>Subiect<\/span><br \/>\n            <span class=\"select\"><select name=\"subject\"><option>ajuta la alegerea<\/option><option>\u00centrebare despre comanda mea<\/option><option>returnare sau retragere<\/option><option>garan\u021bie sau defect<\/option><option>Un alt<\/option><\/select><\/span><br \/>\n          <\/label>\n        <\/div>\n<p>        <label class=\"field\"><span>Mesaj<\/span><textarea name=\"message\" rows=\"6\" required><\/textarea><\/label><br \/>\n        <label class=\"fopt\" style=\"margin:4px 0 8px\"><input type=\"checkbox\" name=\"consent\" required><span class=\"fopt__label\">Sunt de acord cu politica de confiden\u021bialitate.<\/span><\/label><br \/>\n        <input type=\"text\" name=\"website\" class=\"visually-hidden\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\"><br \/>\n        <button class=\"btn btn--primary btn--lg\" type=\"submit\">Trimite mesaj<\/button><br \/>\n      <\/form>\n<\/section><\/div>\n<section class=\"section\" style=\"padding-bottom:0\">\n<div class=\"section__head\">\n<h2>R\u0103spunsuri rapide<\/h2>\n<p>Cele mai multe \u00eentreb\u0103ri sunt despre livrare, timpul de livrare \u0219i retur. R\u0103spunsurile sunt mai jos; Dac\u0103 al t\u0103u nu este acolo, trimite-ne un mesaj.<\/p>\n<\/div>\n<div class=\"faq\">\n<details open>\n<summary>Cum se expediaz\u0103 o p\u0103pu\u0219\u0103 sexual\u0103?<\/summary>\n<div class=\"faq__a\">\n<p>\u00eentr-o cutie maro simpl\u0103, f\u0103r\u0103 nicio imprimare sau descriere a con\u021binutului, cu UPS \u0219i urm\u0103rire. Pl\u0103te\u0219te discret: niciun nume de produs nu apare pe extrasul t\u0103u Pachetul nostru de personal \u00een depozitul nostru din \u021a\u0103rile de Jos; Nu trimitem articole de stoc.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>C\u00e2t dureaz\u0103 livrarea?<\/summary>\n<div class=\"faq__a\">\n<p>Modelele din stoc pe care le comand\u0103 \u00eentr-o zi lucr\u0103toare \u00eenainte de ora 14:00 sunt expediate \u00een aceea\u0219i zi cu UPS. Timpul de livrare estimat este de 1 zi lucr\u0103toare \u00een \u021a\u0103rile de Jos \u0219i Belgia, 2 zile lucr\u0103toare \u00een Germania \u0219i Fran\u021ba \u0219i 3 p\u00e2n\u0103 la 4 zile lucr\u0103toare \u00een alt\u0103 parte \u00een Europa. Livr\u0103m doar \u00een zilele lucr\u0103toare \u0219i depindem de transportator; Ziua de livrare estimat\u0103 este afi\u0219at\u0103 pe pagina produsului \u0219i \u00een piesa ta &amp; urm\u0103.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Care sunt costurile de transport?<\/summary>\n<div class=\"faq__a\">\n<p>Livrarea este gratuit\u0103 de la 800 EUR. Sub aceast\u0103 sum\u0103, calcul\u0103m costul de transport la finalizarea comenzii; Depinde de destina\u021bie, dimensiunea \u0219i greutatea pachetului \u0219i metoda de expediere aleas\u0103. Vei vedea \u00eentotdeauna suma \u00eenainte de a pl\u0103ti.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Pot returna o p\u0103pu\u0219\u0103 sexual\u0103?<\/summary>\n<div class=\"faq__a\">\n<p>Ai la dispozi\u021bie 14 zile din ziua na\u0219terii. Din motive de igien\u0103, dreptul de retragere expir\u0103 odat\u0103 ce sigiliul p\u0103pu\u0219ii a fost rupt. Transportul de retur se face pe cheltuiala t\u0103u: \u00een jur de 85 EUR pentru o p\u0103pu\u0219\u0103 \u0219i 6,95 EUR pentru accesorii. Formularul de retragere a modelului este legat \u00een partea de jos a fiec\u0103rei pagini.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Ce garantie primesc?<\/summary>\n<div class=\"faq__a\">\n<p>Toate p\u0103pu\u0219ile sunt acoperite de garan\u021bia noastr\u0103 \u00eempotriva defectelor de fabrica\u021bie. raporta\u021bi o problem\u0103 prin chat sau e-mail cu o fotografie; \u00cen cele mai multe cazuri, o rezolv\u0103m cu un kit de repara\u021bii sau o pies\u0103 de schimb. Termenii completi de garan\u021bie sunt conecta\u021bi \u00een partea de jos a paginii.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p style=\"margin-top:16px\"><a class=\"btn btn--secondary\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/\">Serviciul Clien\u021bi \u203a<\/a><\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Acas\u0103 Contact Contact \u00centreb\u0103ri despre un model, comanda ta sau o retur? Ajut\u0103m rapid \u0219i discret, \u00een propria ta limb\u0103. E-mail r\u0103spunde \u00een termen de o zi lucr\u0103toare. Include num\u0103rul comenzii tale dac\u0103 \u00eentrebarea ta este despre o comand\u0103. info@doll.shop Disponibilitate De luni p\u00e2n\u0103 vineri de la 9:00 la 17:00 CET. Mesajele din afara acestor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4730","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/comments?post=4730"}],"version-history":[{"count":3,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4730\/revisions"}],"predecessor-version":[{"id":5845,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4730\/revisions\/5845"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/media?parent=4730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}