{"id":4729,"date":"2026-09-03T18:42:47","date_gmt":"2026-09-03T18:42:47","guid":{"rendered":"https:\/\/doll.shop\/serviciul-clienti\/"},"modified":"2026-09-09T16:19:05","modified_gmt":"2026-09-09T16:19:05","slug":"serviciul-clienti","status":"publish","type":"page","link":"https:\/\/doll.shop\/ro\/serviciul-clienti\/","title":{"rendered":"Serviciu Clien\u021bi \u00b7 Livrare, retur, garan\u021bie"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"pesmet\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/ro\/\">Acas\u0103<\/a><\/li>\n<li aria-current=\"page\">Serviciul Clien\u021bi<\/li>\n<\/ol>\n<\/nav>\n<header class=\"kbhead\">\n<div>\n<h1>Serviciul Clien\u021bi<\/h1>\n<p class=\"kbhead__intro\">Tot ce vrei s\u0103 \u0219tii \u00eenainte \u0219i dup\u0103 comand\u0103, \u00eentr-un singur loc. Nu g\u0103se\u0219ti r\u0103spunsul? Deschide chatul; \u00een zilele lucr\u0103toare r\u0103spundem \u00een cel mult o or\u0103.<\/p>\n<\/p><\/div>\n<p>    <style>.dsai-slot{margin-top:10px}.dsai-slot--compact{margin:0}.dsai-slot .dsai-ask{margin-top:0}.dsai-is-off .dsai-slot{display:none}.dsai-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid var(--line,#e8dde1);border-radius:var(--r,8px);cursor:pointer;text-align:left;font:inherit;color:var(--ink,#484044);transition:border-color .15s,box-shadow .15s,background .15s}.dsai-ask:hover{border-color:var(--brand,#b62249);background:var(--zebra,#faf6f7);box-shadow:var(--sh-1,0 1px 2px rgba(20,20,20,.04),0 2px 6px rgba(20,20,20,.05))}.dsai-ask:focus-visible{outline:3px solid var(--brand-soft,#f5e9ec);outline-offset:2px;border-color:var(--brand,#b62249)}.dsai-ask.is-loading{opacity:.7;cursor:progress}.dsai-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:var(--tint,#f3e9ed);color:var(--cta,#de2351);display:grid;place-items:center;overflow:hidden}.dsai-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dsai-av svg{width:22px;height:22px}.dsai-txt{flex:1;min-width:0}.dsai-title{display:block;font-weight:700;font-size:15px;line-height:1.25;color:var(--ink,#484044)}.dsai-sub{display:block;font-size:13px;color:var(--muted,#756a70);margin-top:2px;line-height:1.35}.dsai-cta{flex:none;font-weight:700;font-size:14px;color:var(--brand,#b62249);white-space:nowrap}.dsai-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dsai-ask--compact .dsai-av{width:32px;height:32px}.dsai-ask--compact .dsai-av svg{width:16px;height:16px}.dsai-ask--compact .dsai-title{font-size:14px}.dsai-ask--compact .dsai-sub,.dsai-ask--compact .dsai-cta{display:none}<\/style><div class=\"dsai-slot\"><button type=\"button\" class=\"dsai-ask\" data-dsai aria-haspopup=\"dialog\"><span class=\"dsai-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><\/span><span class=\"dsai-txt\"><span class=\"dsai-title\">Pune \u00eentrebarea<\/span><span class=\"dsai-sub\">Asistentul r\u0103spunde imediat, non-stop \u00b7 un coleg \u00een 24 de ore<\/span><\/span><span class=\"dsai-cta\" aria-hidden=\"true\">Chat \u2192<\/span><\/button><\/div><br \/>\n  <\/header>\n<div class=\"guarantees\" style=\"margin:8px 0 8px\">\n<div class=\"guarantee\"><svg class=\"icon\"><use href=\"#i-truck\"><\/use><\/svg><\/p>\n<div>\n<h3>Din propriul nostru stoc<\/h3>\n<p>propriile noastre depozite din \u021a\u0103rile de Jos \u0219i Germania. Comandat \u00eenainte de ora 14:00 \u00eentr-o zi lucr\u0103toare: livrat ast\u0103zi cu Track &amp; urm\u0103.<\/p>\n<\/div>\n<\/div>\n<div class=\"guarantee\"><svg class=\"icon\"><use href=\"#i-box\"><\/use><\/svg><\/p>\n<div>\n<h3>discret, \u00eentotdeauna<\/h3>\n<p>Caset\u0103 simpl\u0103 f\u0103r\u0103 imprimare \u0219i plat\u0103 discret\u0103: F\u0103r\u0103 nume de produs \u00een extrasul t\u0103u<\/p>\n<\/div>\n<\/div>\n<div class=\"guarantee\"><svg class=\"icon\"><use href=\"#i-return\"><\/use><\/svg><\/p>\n<div>\n<h3>Retururi de 14 zile<\/h3>\n<p>Revino \u00een 14 zile, at\u00e2ta timp c\u00e2t sigiliul este intact.<\/p>\n<\/div>\n<\/div>\n<div class=\"guarantee\"><svg class=\"icon\"><use href=\"#i-tag\"><\/use><\/svg><\/p>\n<div>\n<h3>Garan\u021bia cu cel mai mic pre\u021b<\/h3>\n<p>A\u021bi g\u0103sit acela\u0219i model mai ieftin \u00een alt\u0103 parte? ne potrivim cu pretul.<\/p>\n<\/div>\n<\/div><\/div>\n<section class=\"section\" style=\"padding:28px 0 0\">\n<div class=\"section__head\">\n<h2>Comand\u0103 &amp; livrare<\/h2>\n<\/div>\n<div class=\"svcgrid\">\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/timpul-de-livrare-si-costurile-de-transport\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-truck\"><\/use><\/svg><\/p>\n<div>\n<h3>Timpul de livrare \u0219i costurile de transport<\/h3>\n<p>Comand\u0103 \u00eentr-o zi lucr\u0103toare \u00eenainte de ora 14:00 \u0219i un model \u00een stoc este livrat \u00een aceea\u0219i zi cu UPS. Livrare gratuit\u0103 de la 800 \u20ac; Mai jos, costurile sunt afi\u0219ate la finalizarea comenzii.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/metode-de-plata\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-lock\"><\/use><\/svg><\/p>\n<div>\n<h3>metode de plat\u0103 \u0219i plata discret\u0103<\/h3>\n<p>WERO, BanContact, Card de credit, PayPal \u0219i Apple Pay, procesate \u00een siguran\u021b\u0103 de Mollie. Pl\u0103te\u0219te discret: extrasul t\u0103u nu arat\u0103 numele produsului.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"section\" style=\"padding:28px 0 0\">\n<div class=\"section__head\">\n<h2>dup\u0103 achizi\u021bia ta<\/h2>\n<\/div>\n<div class=\"svcgrid\">\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/retururi-si-dreptul-de-retragere\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-return\"><\/use><\/svg><\/p>\n<div>\n<h3>Retururi \u0219i dreptul de retragere<\/h3>\n<p>14 zile de r\u0103cire de la primire. cum s\u0103 \u00eenregistrezi o declara\u021bie, c\u00e2t cost\u0103 \u0219i c\u00e2nd dreptul de retragere expir\u0103 din motive de igien\u0103.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/formular-de-retragere-a-modelului\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-doc\"><\/use><\/svg><\/p>\n<div>\n<h3>Formular de retragere a modelului<\/h3>\n<p>Formularul de model statutar pentru retragerea din comanda t\u0103u \u00een perioada de r\u0103cire. Este necesar doar dac\u0103 vrei s\u0103 te retrage\u021bi din acord.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/conditii-de-garantie\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-check\"><\/use><\/svg><\/p>\n<div>\n<h3>Condi\u021bii de garan\u021bie<\/h3>\n<p>Toate p\u0103pu\u0219ile sunt acoperite de garan\u021bia legal\u0103 \u00eempotriva defectelor de fabrica\u021bie. Ce acoper\u0103 asta, ce conteaz\u0103 ca uzur\u0103 normal\u0103 \u0219i cum func\u021bioneaz\u0103 o repara\u021bie.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/procedura-de-reclamatii\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-chat\"><\/use><\/svg><\/p>\n<div>\n<h3>Procedura de reclama\u021bii<\/h3>\n<p>Nu sunt mul\u021bumit? Cum s\u0103 depune\u021bi o pl\u00e2ngere, c\u00e2t de repede r\u0103spundem \u0219i ce mediere independent\u0103 este disponibil\u0103 prin ValuedShops.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/intrebari-frecvente\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-info\"><\/use><\/svg><\/p>\n<div>\n<h3>\u00centreb\u0103ri frecvente<\/h3>\n<p>R\u0103spunsurile la \u00eentreb\u0103rile pe care le primim cel mai des: despre transport, discre\u021bie, plat\u0103, return\u0103ri, materiale, \u00eengrijire \u0219i gama noastr\u0103.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"section\" style=\"padding:28px 0 0\">\n<div class=\"section__head\">\n<h2>Companie &amp; termeni<\/h2>\n<\/div>\n<div class=\"svcgrid\">\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/despre-magazinul-de-papusi\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-user\"><\/use><\/svg><\/p>\n<div>\n<h3>aproximativ Doll.shop<\/h3>\n<p>Specialistul european \u00een p\u0103pu\u0219i sexuale realiste din 2010: propriul nostru stoc, certificat de ValuedShops, \u0219i o politic\u0103 clar\u0103 cu privire la ceea ce facem \u0219i nu vindem.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard svccard--policy\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/interval-responsabil\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-shield\"><\/use><\/svg><\/p>\n<div>\n<h3>Interval responsabil<\/h3>\n<p>Vindem doar p\u0103pu\u0219i cu propor\u021bii corporale adulte. Ce \u00eenseamn\u0103 asta \u00een practic\u0103, cum o evalu\u0103m \u0219i de ce avem aceast\u0103 politic\u0103.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/detaliile-companiei\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-info\"><\/use><\/svg><\/p>\n<div>\n<h3>Detaliile companiei<\/h3>\n<p>Detaliile oficiale ale Doll.shop: adresa, compania, \u00eenregistrarea, num\u0103rul de TVA, managementul \u0219i disponibilitatea \u00een zilele lucr\u0103toare.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/termeni-si-conditii\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-doc\"><\/use><\/svg><\/p>\n<div>\n<h3>Termeni si conditii<\/h3>\n<p>Termenii \u0219i condi\u021biile DVWZ B.V. (Doll.shop) pentru consumatori: ofert\u0103, drept de retragere, pre\u021b, garan\u021bie, livrare, plat\u0103, reclama\u021bii \u0219i dispute.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/declaratie-de-confidentialitate\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-lock\"><\/use><\/svg><\/p>\n<div>\n<h3>Declara\u021bie de confiden\u021bialitate<\/h3>\n<p>Ce date personale proces\u0103m, de ce, c\u00e2t timp le p\u0103str\u0103m, cu cine le \u00eemp\u0103rt\u0103\u0219im \u0219i ce drepturi ai \u00een cadrul GDPR.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a><br \/>\n      <a class=\"svccard\" href=\"https:\/\/doll.shop\/ro\/serviciul-clienti\/politica-cookie-urilor\/\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-eye\"><\/use><\/svg><\/p>\n<div>\n<h3>Politica cookie-urilor<\/h3>\n<p>Ce cookie-uri Doll.shop plaseaz\u0103, pentru ce sunt, c\u00e2t timp sunt p\u0103strate \u0219i cum s\u0103 te ajusta\u021bi alegerea. F\u0103r\u0103 cookie-uri de marketing.<\/p>\n<\/div>\n<p>        <svg class=\"icon svccard__chev\"><use href=\"#i-chev\"><\/use><\/svg><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"kbcta\">\n<div>\n<h2>\u00cenc\u0103 nu sunte\u021bi sigur?<\/h2>\n<p>Scrie-ne \u00een chat. \u00cen zilele lucr\u0103toare r\u0103spundem \u00een cel mult o or\u0103, sincer \u0219i f\u0103r\u0103 discurs comercial.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><div class=\"dsai-slot\"><button type=\"button\" class=\"dsai-ask\" data-dsai aria-haspopup=\"dialog\"><span class=\"dsai-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><\/span><span class=\"dsai-txt\"><span class=\"dsai-title\">Pune \u00eentrebarea<\/span><span class=\"dsai-sub\">Asistentul r\u0103spunde imediat, non-stop \u00b7 un coleg \u00een 24 de ore<\/span><\/span><span class=\"dsai-cta\" aria-hidden=\"true\">Chat \u2192<\/span><\/button><\/div><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/ro\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Acas\u0103 Serviciul Clien\u021bi Serviciul Clien\u021bi Tot ce vrei s\u0103 \u0219tii \u00eenainte \u0219i dup\u0103 comand\u0103, \u00eentr-un singur loc. Nu g\u0103se\u0219ti r\u0103spunsul? Deschide chatul; \u00een zilele lucr\u0103toare r\u0103spundem \u00een cel mult o or\u0103. Din propriul nostru stoc propriile noastre depozite din \u021a\u0103rile de Jos \u0219i Germania. Comandat \u00eenainte de ora 14:00 \u00eentr-o zi lucr\u0103toare: livrat ast\u0103zi cu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4729","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/comments?post=4729"}],"version-history":[{"count":2,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4729\/revisions"}],"predecessor-version":[{"id":5844,"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/pages\/4729\/revisions\/5844"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/ro\/wp-json\/wp\/v2\/media?parent=4729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}