{"id":850,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/doll.shop\/service-client\/mentions-legales\/"},"modified":"2026-09-09T16:13:26","modified_gmt":"2026-09-09T16:13:26","slug":"mentions-legales","status":"publish","type":"page","link":"https:\/\/doll.shop\/fr\/service-client\/mentions-legales\/","title":{"rendered":"Mentions l\u00e9gales"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/fr\/\">Accueil<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/\">Service client<\/a><\/li>\n<li aria-current=\"page\">Mentions l\u00e9gales<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Service client\">\n<h2><a href=\"https:\/\/doll.shop\/fr\/service-client\/\">Service client<\/a><\/h2>\n<h3>Commande &amp; livraison<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/delais-et-frais-de-livraison\/\">D\u00e9lais et frais de livraison<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/moyens-de-paiement\/\">Moyens de paiement et paiement discret<\/a><\/li>\n<\/ol>\n<h3>Apr\u00e8s ton achat<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/retours-et-droit-de-retractation\/\">Retours et droit de r\u00e9tractation<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/formulaire-de-retractation\/\">Formulaire de r\u00e9tractation<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/conditions-de-garantie\/\">Conditions de garantie<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/reclamations\/\">Proc\u00e9dure de r\u00e9clamation<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/questions-frequentes\/\">Questions fr\u00e9quentes<\/a><\/li>\n<\/ol>\n<h3>Soci\u00e9t\u00e9 &amp; conditions<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/a-propos-de-doll-shop\/\">\u00c0 propos de Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/gamme-responsable\/\">Gamme responsable<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/mentions-legales\/\" aria-current=\"page\">Mentions l\u00e9gales<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/conditions-generales-de-vente\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/politique-cookies\/\">Politique de cookies<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"Sur cette page\">\n<h2>Sur cette page<\/h2>\n<ol>\n<li><a href=\"#adresse\">Adresse<\/a><\/li>\n<li><a href=\"#societe\">Soci\u00e9t\u00e9<\/a><\/li>\n<li><a href=\"#contact\">Contact<\/a><\/li>\n<li><a href=\"#immatriculation\">Immatriculation<\/a><\/li>\n<li><a href=\"#direction\">Direction<\/a><\/li>\n<li><a href=\"#responsable-du-contenu\">Responsable du contenu<\/a><\/li>\n<li><a href=\"#litiges\">Litiges<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Soci\u00e9t\u00e9 &amp; conditions<\/span><\/p>\n<h1>Mentions l\u00e9gales<\/h1>\n<p class=\"article__lead\">Les coordonn\u00e9es officielles de Doll.shop : adresse, soci\u00e9t\u00e9 \u00e9ditrice, immatriculation, num\u00e9ro de TVA intracommunautaire, direction et horaires.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Derni\u00e8re mise \u00e0 jour le 03\/09\/2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"adresse\">Adresse<\/h2>\n<p><strong>Si\u00e8ge et entrep\u00f4t<\/strong><br \/>Celsius 8<br \/>7942 DB Meppel<br \/>Pays-Bas<\/p>\n<p><strong>Bureau en Allemagne<\/strong><br \/>K\u00f6nigsborner Stra\u00dfe 26a<br \/>39175 Biederitz<br \/>Allemagne<br \/><small>Contact pour les clients allemands ; tout le stock et toutes les exp\u00e9ditions se trouvent aux Pays-Bas.<\/small><\/p>\n<h2 id=\"societe\">Soci\u00e9t\u00e9<\/h2>\n<p>Doll.shop est un nom commercial de DVWZ B.V., dont le si\u00e8ge social est situ\u00e9 \u00e0 Meppel (Pays-Bas).<\/p>\n<h2 id=\"contact\">Contact<\/h2>\n<p>E-mail : info@doll.shop<br \/>\nT\u00e9l\u00e9phone : +31 6 13 999 420<br \/>\nchat : +31 85 060 05 90<br \/>\nJoignable du lundi au vendredi de 9 h \u00e0 17 h (heure de Paris).<\/p>\n<h2 id=\"immatriculation\">Immatriculation<\/h2>\n<p>Registre du commerce de la Chambre de commerce n\u00e9erlandaise (KvK), Meppel, Pays-Bas<br \/>\nNum\u00e9ro KvK : 82678057<br \/>\nNum\u00e9ro de TVA intracommunautaire : NL862563215B01<\/p>\n<h2 id=\"direction\">Direction<\/h2>\n<p>H. de Vries<\/p>\n<h2 id=\"responsable-du-contenu\">Responsable du contenu<\/h2>\n<p>Doll.shop est une marque commerciale de DVWZ B.V., dont le si\u00e8ge est \u00e0 Meppel, aux Pays-Bas. Tout notre stock est conserv\u00e9 et exp\u00e9di\u00e9 depuis notre entrep\u00f4t n\u00e9erlandais. Le bureau de Biederitz accompagne les clients allemands.<\/p>\n<h2 id=\"litiges\">Litiges<\/h2>\n<p>Si nous ne parvenons pas \u00e0 trouver une solution ensemble, tu peux soumettre le litige \u00e0 la m\u00e9diation ind\u00e9pendante de ValuedShops (Stichting WebwinkelKeur) ou \u00e0 la plateforme europ\u00e9enne de r\u00e8glement en ligne des litiges (ec.europa.eu\/odr). Consulte notre <a href=\"https:\/\/doll.shop\/fr\/service-client\/reclamations\/\">proc\u00e9dure de r\u00e9clamation<\/a>.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>Tu h\u00e9sites encore ?<\/h2>\n<p>Pose-nous ta question dans le chat. Les jours ouvr\u00e9s, nous r\u00e9pondons sous une heure, honn\u00eatement et sans discours commercial.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\" hidden><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">Posez votre question \u00e0 Lotte<\/span><span class=\"dschat-sub\">Pas en ligne pour le moment \u00b7 nous r\u00e9pondons d\u00e8s que le service client est de retour<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><script>(function(){var s=document.currentScript,el=s&&s.previousElementSibling,H={\"tz\":\"Europe\/Amsterdam\",\"d\":{\"1\":[\"08:30\",\"17:00\"],\"2\":[\"08:30\",\"17:00\"],\"3\":[\"08:30\",\"17:00\"],\"4\":[\"08:30\",\"17:00\"],\"5\":[\"08:30\",\"17:00\"]},\"c\":[]};if(!el)return;try{var p=new Intl.DateTimeFormat('en-GB',{timeZone:H.tz,weekday:'short',hour:'2-digit',minute:'2-digit',year:'numeric',month:'2-digit',day:'2-digit',hour12:false}).formatToParts(new Date()),o={};p.forEach(function(x){o[x.type]=x.value});var d=H.d[{Sun:0,Mon:1,Tue:2,Wed:3,Thu:4,Fri:5,Sat:6}[o.weekday]],t=o.hour+':'+o.minute;if(!d||H.c.indexOf(o.year+'-'+o.month+'-'+o.day)>-1||t<d[0]||t>=d[1])el.hidden=true}catch(e){}})();<\/script><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/fr\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Soci\u00e9t\u00e9 &amp; conditions<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/a-propos-de-doll-shop\/\">\u00c0 propos de Doll.shop<\/a><\/h3>\n<p>Le sp\u00e9cialiste de la poup\u00e9e sexuelle r\u00e9aliste depuis 2010. Stock en propre, certifi\u00e9 ValuedShops et une politique claire sur ce que nous vendons ou non.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/a-propos-de-doll-shop\/\">Lire la suite \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/gamme-responsable\/\">Gamme responsable<\/a><\/h3>\n<p>Nous vendons uniquement des poup\u00e9es sexuelles aux proportions adultes. Ce que cela signifie en pratique, comment nous l&rsquo;\u00e9valuons et pourquoi nous y tenons.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/gamme-responsable\/\">Lire la suite \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/conditions-generales-de-vente\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><\/h3>\n<p>Les conditions g\u00e9n\u00e9rales de vente de DVWZ B.V. (Doll.shop) pour les consommateurs : offre, contrat, r\u00e9tractation, prix, garantie, livraison et litiges.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/conditions-generales-de-vente\/\">Lire la suite \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/h3>\n<p>Quelles donn\u00e9es personnelles nous traitons, pourquoi, combien de temps nous les conservons, avec qui nous les partageons et tes droits au titre du RGPD.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/politique-de-confidentialite\/\">Lire la suite \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/politique-cookies\/\">Politique de cookies<\/a><\/h3>\n<p>Quels cookies Doll.shop d\u00e9pose, \u00e0 quoi ils servent, combien de temps ils sont conserv\u00e9s et comment modifier ton choix. Aucun cookie marketing.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/politique-cookies\/\">Lire la suite \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/fr\/service-client\/\" class=\"btn btn--ghost\">\u2039 Tous les sujets<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Accueil Service client Mentions l\u00e9gales Service client Commande &amp; livraison D\u00e9lais et frais de livraison Moyens de paiement et paiement discret Apr\u00e8s ton achat Retours et droit de r\u00e9tractation Formulaire de r\u00e9tractation Conditions de garantie Proc\u00e9dure de r\u00e9clamation Questions fr\u00e9quentes Soci\u00e9t\u00e9 &amp; conditions \u00c0 propos de Doll.shop Gamme responsable Mentions l\u00e9gales Conditions g\u00e9n\u00e9rales de vente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":835,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-850","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages\/850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/comments?post=850"}],"version-history":[{"count":6,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages\/850\/revisions"}],"predecessor-version":[{"id":5603,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages\/850\/revisions\/5603"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages\/835"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/media?parent=850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}