{"id":849,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/doll.shop\/service-client\/formulaire-de-retractation\/"},"modified":"2026-09-09T16:13:25","modified_gmt":"2026-09-09T16:13:25","slug":"formulaire-de-retractation","status":"publish","type":"page","link":"https:\/\/doll.shop\/fr\/service-client\/formulaire-de-retractation\/","title":{"rendered":"Formulaire de r\u00e9tractation"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/fr\/\">Accueil<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/\">Service client<\/a><\/li>\n<li aria-current=\"page\">Formulaire de r\u00e9tractation<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Service client\">\n<h2><a href=\"https:\/\/doll.shop\/fr\/service-client\/\">Service client<\/a><\/h2>\n<h3>Commande &amp; livraison<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/delais-et-frais-de-livraison\/\">D\u00e9lais et frais de livraison<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/moyens-de-paiement\/\">Moyens de paiement et paiement discret<\/a><\/li>\n<\/ol>\n<h3>Apr\u00e8s ton achat<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/retours-et-droit-de-retractation\/\">Retours et droit de r\u00e9tractation<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/formulaire-de-retractation\/\" aria-current=\"page\">Formulaire de r\u00e9tractation<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/conditions-de-garantie\/\">Conditions de garantie<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/reclamations\/\">Proc\u00e9dure de r\u00e9clamation<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/questions-frequentes\/\">Questions fr\u00e9quentes<\/a><\/li>\n<\/ol>\n<h3>Soci\u00e9t\u00e9 &amp; conditions<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/a-propos-de-doll-shop\/\">\u00c0 propos de Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/gamme-responsable\/\">Gamme responsable<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/mentions-legales\/\">Mentions l\u00e9gales<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/conditions-generales-de-vente\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/fr\/service-client\/politique-cookies\/\">Politique de cookies<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Apr\u00e8s ton achat<\/span><\/p>\n<h1>Formulaire de r\u00e9tractation<\/h1>\n<p class=\"article__lead\">Le formulaire type de r\u00e9tractation pour annuler ta commande dans le d\u00e9lai de 14 jours. \u00c0 renvoyer uniquement si tu souhaites te r\u00e9tracter.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Derni\u00e8re mise \u00e0 jour le 03\/09\/2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<p>Tu peux aussi nous signaler ta r\u00e9tractation simplement via <a href=\"https:\/\/doll.shop\/fr\/contact\/\">le formulaire de contact<\/a> ou par chat. Si tu pr\u00e9f\u00e8res utiliser le formulaire l\u00e9gal, copiez le texte ci-dessous dans un e-mail ou imprimez-le.<\/p>\n<div class=\"form-block\">\n<p><strong>\u00c0 l&rsquo;attention de<\/strong><br \/>\nDoll.shop<br \/>\nK\u00f6nigsborner Stra\u00dfe 26a, 39175 Biederitz, Allemagne<br \/>\nE-mail : info@doll.shop<\/p>\n<p><strong>Je\/Nous (*) te notifie\/notifions (*) par la pr\u00e9sente ma\/notre (*) r\u00e9tractation du contrat portant sur la vente du bien (*) ci-dessous :<\/strong><\/p>\n<p>Produit(s) et num\u00e9ro(s) d&rsquo;article : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n<p>Command\u00e9 le (*) \/ re\u00e7u le (*) : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n<p>Num\u00e9ro de commande : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n<p>Nom du (des) consommateur(s) : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n<p>Adresse du (des) consommateur(s) : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n<p>Signature du (des) consommateur(s) (uniquement en cas de notification du pr\u00e9sent formulaire sur papier) : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n<p>Date : \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n<p>(*) Rayez la mention inutile.<\/p>\n<\/div>\n<h2 id=\"et-ensuite\">Et ensuite<\/h2>\n<p>Apr\u00e8s r\u00e9ception de ta r\u00e9tractation, nous te envoyons sous un jour ouvr\u00e9 une confirmation avec les instructions de retour et une \u00e9tiquette de retour. Tu disposes ensuite de 14 jours pour renvoyer le produit. Tout sur les frais, le scell\u00e9 et le remboursement sous <a href=\"https:\/\/doll.shop\/fr\/service-client\/retours-et-droit-de-retractation\/\">retours et droit de r\u00e9tractation<\/a>.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>Tu h\u00e9sites encore ?<\/h2>\n<p>Pose-nous ta question dans le chat. Les jours ouvr\u00e9s, nous r\u00e9pondons sous une heure, honn\u00eatement et sans discours commercial.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\" hidden><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">Posez votre question \u00e0 Lotte<\/span><span class=\"dschat-sub\">Pas en ligne pour le moment \u00b7 nous r\u00e9pondons d\u00e8s que le service client est de retour<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><script>(function(){var s=document.currentScript,el=s&&s.previousElementSibling,H={\"tz\":\"Europe\/Amsterdam\",\"d\":{\"1\":[\"08:30\",\"17:00\"],\"2\":[\"08:30\",\"17:00\"],\"3\":[\"08:30\",\"17:00\"],\"4\":[\"08:30\",\"17:00\"],\"5\":[\"08:30\",\"17:00\"]},\"c\":[]};if(!el)return;try{var p=new Intl.DateTimeFormat('en-GB',{timeZone:H.tz,weekday:'short',hour:'2-digit',minute:'2-digit',year:'numeric',month:'2-digit',day:'2-digit',hour12:false}).formatToParts(new Date()),o={};p.forEach(function(x){o[x.type]=x.value});var d=H.d[{Sun:0,Mon:1,Tue:2,Wed:3,Thu:4,Fri:5,Sat:6}[o.weekday]],t=o.hour+':'+o.minute;if(!d||H.c.indexOf(o.year+'-'+o.month+'-'+o.day)>-1||t<d[0]||t>=d[1])el.hidden=true}catch(e){}})();<\/script><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/fr\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Apr\u00e8s ton achat<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/retours-et-droit-de-retractation\/\">Retours et droit de r\u00e9tractation<\/a><\/h3>\n<p>14 jours de r\u00e9tractation \u00e0 compter de la r\u00e9ception. Comment d\u00e9clarer un retour, ce qu&rsquo;il co\u00fbte et quand le droit de r\u00e9tractation s&rsquo;\u00e9teint pour l&rsquo;hygi\u00e8ne.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/retours-et-droit-de-retractation\/\">Lire la suite \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/conditions-de-garantie\/\">Conditions de garantie<\/a><\/h3>\n<p>Garantie l\u00e9gale contre les d\u00e9fauts de fabrication sur toute poup\u00e9e sexuelle : ce qui est couvert, ce qui est de l&rsquo;usure normale et comment nous r\u00e9parons.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/conditions-de-garantie\/\">Lire la suite \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/reclamations\/\">Proc\u00e9dure de r\u00e9clamation<\/a><\/h3>\n<p>Pas satisfait ? Comment d\u00e9poser une r\u00e9clamation, dans quel d\u00e9lai nous r\u00e9pondons et quelle m\u00e9diation ind\u00e9pendante est \u00e0 ta disposition via ValuedShops.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/reclamations\/\">Lire la suite \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/fr\/service-client\/questions-frequentes\/\">Questions fr\u00e9quentes<\/a><\/h3>\n<p>Les r\u00e9ponses aux questions que l&rsquo;on nous pose le plus souvent sur la poup\u00e9e sexuelle : livraison, discr\u00e9tion, paiement, retours, mat\u00e9riaux et entretien.<\/p>\n<p><a href=\"https:\/\/doll.shop\/fr\/service-client\/questions-frequentes\/\">Lire la suite \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/fr\/service-client\/\" class=\"btn btn--ghost\">\u2039 Tous les sujets<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Accueil Service client Formulaire de r\u00e9tractation Service client Commande &amp; livraison D\u00e9lais et frais de livraison Moyens de paiement et paiement discret Apr\u00e8s ton achat Retours et droit de r\u00e9tractation Formulaire de r\u00e9tractation Conditions de garantie Proc\u00e9dure de r\u00e9clamation Questions fr\u00e9quentes Soci\u00e9t\u00e9 &amp; conditions \u00c0 propos de Doll.shop Gamme responsable Mentions l\u00e9gales Conditions g\u00e9n\u00e9rales de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":835,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-849","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages\/849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/comments?post=849"}],"version-history":[{"count":3,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages\/849\/revisions"}],"predecessor-version":[{"id":5602,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages\/849\/revisions\/5602"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/pages\/835"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/fr\/wp-json\/wp\/v2\/media?parent=849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}