{"id":972523,"date":"2026-09-24T13:41:42","date_gmt":"2026-09-24T13:41:42","guid":{"rendered":"https:\/\/doll.shop\/?page_id=972523"},"modified":"2026-09-24T13:41:45","modified_gmt":"2026-09-24T13:41:45","slug":"having-doubts-after-ordering","status":"publish","type":"page","link":"https:\/\/doll.shop\/en\/knowledge-base\/having-doubts-after-ordering\/","title":{"rendered":"Having doubts after ordering? What we see in practice"},"content":{"rendered":"<nav class=\"breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/en\/knowledge-base\/\">Knowledge base<\/a><\/li>\n<li aria-current=\"page\">Having doubts after ordering? What we see in practice<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"toc\" aria-label=\"In this article\">\n<h2>In this article<\/h2>\n<ol>\n<li><a href=\"#section-0\">What we see in practice<\/a><\/li>\n<li><a href=\"#section-1\">Why customers reconsider<\/a><\/li>\n<li><a href=\"#section-2\">Cancellation and returns<\/a><\/li>\n<li><a href=\"#section-3\">Refunds and return transport<\/a><\/li>\n<li><a href=\"#section-4\">You never receive a used doll<\/a><\/li>\n<li><a href=\"#section-5\">Our advice<\/a><\/li>\n<li><a href=\"#faq\">Frequently asked questions<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n<h1>Having doubts after ordering? What we see in practice<\/h1>\n<p class=\"article__lead\">Buying an intimate product is not an everyday purchase. It is fine to have doubts, even after ordering. Here is how we help.<\/p>\n<p class=\"article__meta\"><a href=\"https:\/\/doll.shop\/en\/lotte-berg\/\">Lotte Berg<\/a> \u00b7 <time datetime=\"2026-09-24\">Updated on 24-09-2026<\/time> \u00b7 3 min read<\/p>\n<\/header>\n<div class=\"prose article__body\">\n<h2 id=\"section-0\">What we see in practice<\/h2>\n<p>According to our own internal figures at publication, return requests account for less than 4% of orders. This is not an independent satisfaction survey: a request is not the same as a completed return, and keeping a product does not prove satisfaction. We therefore do not directly compare this figure with general return rates in other industries.<\/p>\n<h2 id=\"section-1\">Why customers reconsider<\/h2>\n<p>Customers sometimes mention an unexpected financial setback or doubts after ordering. In our experience, these decisions are often made before delivery and the doll comes back unopened and unused. Some customers order again later. These are observations, not a promise about your experience. You do not have to give a reason to exercise your statutory right of withdrawal.<\/p>\n<h2 id=\"section-2\">Cancellation and returns<\/h2>\n<p>To cancel before dispatch, contact us as soon as possible. Online purchases generally carry a 14-day withdrawal period after delivery, followed by 14 days to send the goods back. For sealed goods unsuitable for return for health or hygiene reasons, withdrawal rights may end when the hygiene seal is broken after delivery. Opening the shipping box alone is not the same. Genuine bespoke goods may also be exempt. Your statutory rights for faulty or incorrectly supplied goods remain unchanged.<\/p>\n<h2 id=\"section-3\">Refunds and return transport<\/h2>\n<p>For withdrawal from the entire order, we refund the purchase price and the cost of the cheapest standard delivery offered, excluding any upgrade surcharge. Refunds are due within 14 days of your notice; we may wait for the goods or proof of dispatch. Direct return costs are yours if you were informed beforehand. You may choose a suitable carrier; obtain a quote first for heavy or bulky parcels. See our returns policy for full terms and the return address.<\/p>\n<p><a href=\"https:\/\/doll.shop\/en\/customer-service\/returns-and-right-of-withdrawal\/\">Returns and right of withdrawal<\/a><\/p>\n<h2 id=\"section-4\">You never receive a used doll<\/h2>\n<p>We do not sell used dolls as new: our customers never receive a used doll. Every return inspection includes both visible and less readily visible seals. If a seal is broken or use or hygiene is in doubt, the doll does not return to sale as new. This safeguards the delivery of an unused, hygiene-checked doll.<\/p>\n<h2 id=\"section-5\">Our advice<\/h2>\n<p>Take your time comparing size, weight and material. Ask us questions before ordering. Still unsure when your parcel arrives? Leave the hygiene seal intact and contact us. We help with a return as carefully as we help you choose. You are welcome to order again later.<\/p>\n<p><a class=\"btn btn--secondary\" href=\"https:\/\/doll.shop\/en\/contact\/\">Contact us<\/a><\/p>\n<\/div>\n<section class=\"article__faq\" id=\"faq\">\n<h2>Frequently asked questions<\/h2>\n<div class=\"faq\">\n<details>\n<summary>Can I cancel or return my order?<\/summary>\n<div class=\"faq__a\">\n<p>To cancel before dispatch, contact us as soon as possible. Online purchases generally carry a 14-day withdrawal period after delivery, followed by 14 days to send the goods back. For sealed goods unsuitable for return for health or hygiene reasons, withdrawal rights may end when the hygiene seal is broken after delivery. Opening the shipping box alone is not the same. Genuine bespoke goods may also be exempt. Your statutory rights for faulty or incorrectly supplied goods remain unchanged.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How often do customers request a return?<\/summary>\n<div class=\"faq__a\">\n<p>According to our own internal figures at publication, return requests account for less than 4% of orders. This is not an independent satisfaction survey: a request is not the same as a completed return, and keeping a product does not prove satisfaction. We therefore do not directly compare this figure with general return rates in other industries.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are delivery charges refunded?<\/summary>\n<div class=\"faq__a\">\n<p>For withdrawal from the entire order, we refund the purchase price and the cost of the cheapest standard delivery offered, excluding any upgrade surcharge. Refunds are due within 14 days of your notice; we may wait for the goods or proof of dispatch. Direct return costs are yours if you were informed beforehand. You may choose a suitable carrier; obtain a quote first for heavy or bulky parcels. See our returns policy for full terms and the return address.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Could I receive a used doll?<\/summary>\n<div class=\"faq__a\">\n<p>We do not sell used dolls as new: our customers never receive a used doll. Every return inspection includes both visible and less readily visible seals. If a seal is broken or use or hygiene is in doubt, the doll does not return to sale as new. This safeguards the delivery of an unused, hygiene-checked doll.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What should I do if I am unsure?<\/summary>\n<div class=\"faq__a\">\n<p>Take your time comparing size, weight and material. Ask us questions before ordering. Still unsure when your parcel arrives? Leave the hygiene seal intact and contact us. We help with a return as carefully as we help you choose. You are welcome to order again later.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<aside class=\"article-author\" data-author=\"lotte\"><span class=\"article-author__avatar\" aria-hidden=\"true\">LB<\/span><\/p>\n<div>\n<p class=\"article-author__name\"><a href=\"https:\/\/doll.shop\/en\/lotte-berg\/\">Lotte Berg<\/a><\/p>\n<p>Doll.shop<\/p>\n<\/div>\n<\/aside>\n<\/article>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Having second thoughts? Read about our experience with returns, cancellation and refunds, and why Doll.shop never sends you a used doll.<\/p>\n","protected":false},"author":1,"featured_media":972689,"parent":784,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-972523","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/972523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/comments?post=972523"}],"version-history":[{"count":1,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/972523\/revisions"}],"predecessor-version":[{"id":972524,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/972523\/revisions\/972524"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/784"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/media\/972689"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/media?parent=972523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}