{"id":951544,"date":"2026-01-20T14:36:08","date_gmt":"2026-01-20T13:36:08","guid":{"rendered":"https:\/\/doll.shop\/warranty-conditions\/"},"modified":"2026-01-20T15:10:06","modified_gmt":"2026-01-20T14:10:06","slug":"warranty-conditions","status":"publish","type":"page","link":"https:\/\/doll.shop\/en\/warranty-conditions\/","title":{"rendered":"Warranty conditions"},"content":{"rendered":"\n<style>\n    \/* --- CSS VARIABELEN --- *\/\n    :root {\n        --ds-primary: #be123c;\n        --ds-primary-bg: #fff1f2;\n        --ds-text-dark: #1f2937;\n        --ds-text-light: #6b7280;\n        --ds-border: #e5e7eb;\n        --ds-bg-body: #f9fafb;\n        --ds-radius: 8px;\n        --ds-header-height: 80px; \n    }\n\n    \/* --- BASIS LAYOUT --- *\/\n    .ds-av-wrapper {\n        font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n        color: var(--ds-text-dark);\n        line-height: 1.6;\n        max-width: 1200px;\n        margin: 0 auto;\n        padding: 0px;\n        display: grid;\n        grid-template-columns: 1fr 300px;\n        gap: 40px;\n        align-items: start;\n        grid-template-areas: \"main sidebar\";\n    }\n\n    \/* --- MAIN CONTENT --- *\/\n    .ds-content {\n        grid-area: main;\n        background: #fff;\n        padding: 32px;\n        border: 1px solid var(--ds-border);\n        border-radius: var(--ds-radius);\n    }\n\n    .ds-content h2 { margin-top: 0; 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\n            background: #fff;\n            padding: 0 20px 20px 20px;\n            border-top: 1px solid var(--ds-border);\n            max-height: 60vh; \n            overflow-y: auto;\n        }\n\n        .ds-sidebar.open .ds-sidebar-content {\n            display: block;\n        }\n        \n        .ds-toc-list a {\n            padding: 12px 0;\n            border-bottom: 1px solid #f3f4f6;\n            font-size: 15px;\n        }\n\n        .ds-webwinkelkeur { display: none; }\n\n        .ds-content {\n            padding: 15px;\n            margin-left: -15px;\n            margin-right: -15px;\n            border-radius: 0px;\n            border-left: none;\n            border-right: none;\n            border-top: none;\n        }\n    }\n<\/style>\n\n<div class=\"ds-av-wrapper\">\n\n    <aside class=\"ds-sidebar\" id=\"garantieSidebar\">\n        <div class=\"ds-sidebar-header\" onclick=\"toggleGarantieSidebar()\">\n            \n            <div class=\"ds-sidebar-title-desktop\">Topics<\/div>\n\n            <div class=\"ds-mobile-title-wrapper\">\n                <div class=\"ds-mobile-page-title\">Warranty &#038; Repair<\/div>\n                <div class=\"ds-mobile-toggle-group\">\n                    <span>Topics<\/span>\n                    <div class=\"ds-toggle-icon\"><\/div>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n        <div class=\"ds-sidebar-content\">\n            <ul class=\"ds-toc-list\">\n                <li><a href=\"#dekking\" onclick=\"closeGarantieSidebar()\">Warranty coverage<\/a><\/li>\n                <li><a href=\"#binnen\" onclick=\"closeGarantieSidebar()\">Repair within warranty<\/a><\/li>\n                <li><a href=\"#buiten\" onclick=\"closeGarantieSidebar()\">Out of warranty repair<\/a><\/li>\n                <li><a href=\"#aanmelden\" onclick=\"closeGarantieSidebar()\">Report Repair<\/a><\/li>\n                <li><a href=\"#ontvangst\" onclick=\"closeGarantieSidebar()\">Damage on receipt<\/a><\/li>\n                <li><a href=\"#klachten\" onclick=\"closeGarantieSidebar()\">Complaints<\/a><\/li>\n            <\/ul>\n            <div class=\"ds-webwinkelkeur\">\n  Member of ValuedShops.\n            <\/div>\n        <\/div>\n    <\/aside>\n\n    <main class=\"ds-content\">\n        <h2 class=\"ds-desktop-h2\">Warranty Terms and Conditions Doll.shop<\/h2>\n\n        <div id=\"dekking\" class=\"ds-article\">\n            <h3>Warranty Coverage and Handiwork<\/h3>\n            <p>You are entitled to the legal warranty. This means that a product is or must do what the consumer can reasonably expect it to do. The warranty includes repair or (partial) replacement of the product in case of manufacturing defects. Exceptions are wigs, eyelashes and artificial nails.   <\/p>\n            <p>The warranty may be void in the event of:<\/p>\n            <ul>\n                <li>Improper use or negligent maintenance.<\/li>\n                <li>Normal wear and tear.<\/li>\n                <li>Intentional damage.<\/li>\n                <li>Negligence (water, fall and\/or impact damage).<\/li>\n                <li>Failure or improper adherence to the instructions for use.<\/li>\n            <\/ul>\n            \n            <div class=\"ds-alert\">\n                <strong>Note: Handicrafts &#038; Color Variations<\/strong>\n                <p>Sex dolls are largely handmade, making each model unique. Minimal deviations in production cannot be avoided because of this. <\/p>\n                <p style=\"margin-top:10px;\">In addition, the skin color in reality may vary slightly from the photos. Materials such as TPE and silicone are very sensitive to different types of lighting. As a result, the product may look slightly different in different places or under different light (e.g. daylight vs. artificial light).  <\/p>\n            <\/div>\n        <\/div>\n\n        <div id=\"binnen\" class=\"ds-article\">\n            <h3>Repair within the manufacturer&#8217;s warranty<\/h3>\n            <p>Sex dolls and torsos can be repaired free of charge if the damage falls under the manufacturer&#8217;s warranty. If your sex doll breaks down within the warranty period and it is due to a manufacturing defect, the repair is completely free. <\/p>\n            <p>In most cases, we will send you a repair kit so that you can use your sex doll again immediately. For more complex problems, please send us your sex doll and the receipt or invoice. Your sex doll will then be repaired by our repair service.  <\/p>\n        <\/div>\n\n        <div id=\"buiten\" class=\"ds-article\">\n            <h3>Repair outside the manufacturer&#8217;s warranty<\/h3>\n            <p>You can also have a sex doll repaired outside the manufacturer&#8217;s warranty period. The costs for this will be at your own expense. Even if the defect in the sex doll is your own fault, we can offer you our help in repairing it.  <\/p>\n            <p>In that case, we will be happy to make you a non-binding offer free of charge. Based on that, you can then decide whether you want a repair or not. <\/p>\n            <p>Most (minor) repairs you can easily do yourself. All important maintenance information is summarized for you on our blog page. <\/p>\n        <\/div>\n\n        <div id=\"aanmelden\" class=\"ds-article\">\n            <h3>Report Repair<\/h3>\n            <p>You can request your repair easily and quickly via the contact form. We will contact you within 2 business days. <\/p>\n        <\/div>\n\n        <div id=\"ontvangst\" class=\"ds-article\">\n            <h3>Product damaged upon receipt<\/h3>\n            <p>If your product was delivered damaged, we will of course repair the damage for you. In this case, please contact our customer service as soon as possible. You can help us by sending some pictures of the damage for clarification.  <\/p>\n            \n            <div class=\"ds-alert\">\n                <strong>Important: Do not use!<\/strong>\n                <p>Was your product delivered damaged? It is important that you do <u>not<\/u> use your sex doll then. Using it may void your warranty rights due to hygiene.  <\/p>\n            <\/div>\n        <\/div>\n\n        <div id=\"klachten\" class=\"ds-article\">\n            <h3>Complaints<\/h3>\n            <p>It can always happen that something does not go as planned. If you have a complaint, you can contact us at any time using the contact form. You will receive a response from us no later than 14 days after submitting your complaint.  <\/p>\n            <p>If we really can&#8217;t resolve your complaint to your satisfaction, you can report your concerns to the ValuedShops Foundation.<\/p>\n        <\/div>\n\n    <\/main>\n<\/div>\n\n<script>\n    function toggleGarantieSidebar() {\n        const sidebar = document.getElementById('garantieSidebar');\n        sidebar.classList.toggle('open');\n    }\n\n    function closeGarantieSidebar() {\n        if (window.innerWidth <= 900) {\n            const sidebar = document.getElementById('garantieSidebar');\n            sidebar.classList.remove('open');\n        }\n    }\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Topics Warranty &#038; Repair Topics Warranty coverage Repair within warranty Out of warranty repair Report Repair Damage on receipt Complaints<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-951544","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/951544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/comments?post=951544"}],"version-history":[{"count":1,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/951544\/revisions"}],"predecessor-version":[{"id":951546,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/951544\/revisions\/951546"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/media?parent=951544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}