{"id":795,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/doll.shop\/customer-service\/payment-methods\/"},"modified":"2026-11-08T10:42:44","modified_gmt":"2026-11-08T10:42:44","slug":"payment-options","status":"publish","type":"page","link":"https:\/\/doll.shop\/en\/customer-service\/payment-options\/","title":{"rendered":"Payment methods and discreet payment"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/en\/\">Home<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/\">Customer service<\/a><\/li>\n<li aria-current=\"page\">Payment methods and discreet payment<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Customer service\">\n<h2><a href=\"https:\/\/doll.shop\/en\/customer-service\/\">Customer service<\/a><\/h2>\n<h3>Ordering &amp; delivery<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/delivery-times-and-shipping-costs\/\">Delivery times and shipping costs<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/payment-options\/\" aria-current=\"page\">Payment methods and discreet payment<\/a><\/li>\n<\/ol>\n<h3>After your purchase<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/returns-and-right-of-withdrawal\/\">Returns and right of withdrawal<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/model-withdrawal-form\/\">Model withdrawal form<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/warranty-terms\/\">Warranty terms<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/complaints-procedure\/\">Complaints procedure<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/frequently-asked-questions\/\">Frequently asked questions<\/a><\/li>\n<\/ol>\n<h3>Company &amp; terms<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/about-doll-shop\/\">About Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/responsible-range\/\">Responsible range<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/company-details\/\">Company details<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/terms-and-conditions\/\">Terms and conditions<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/privacy-statement\/\">Privacy statement<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/en\/customer-service\/cookie-policy\/\">Cookie policy<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"On this page\">\n<h2>On this page<\/h2>\n<ol>\n<li><a href=\"#available-payment-methods\">Available payment methods<\/a><\/li>\n<li><a href=\"#pay-later-by-country\">Pay later or in instalments by country<\/a><\/li>\n<li><a href=\"#discreet-payment\">Discreet payment<\/a><\/li>\n<li><a href=\"#secure-checkout\">Secure checkout<\/a><\/li>\n<li><a href=\"#when-is-the-amount-charged\">When is the amount charged?<\/a><\/li>\n<li><a href=\"#refunds\">Refunds<\/a><\/li>\n<li><a href=\"#prices\">Prices<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Ordering &amp; delivery<\/span><\/p>\n<h1>Payment methods and discreet payment<\/h1>\n<p class=\"article__lead\">Wero, Bancontact, credit card, PayPal and Apple Pay, securely processed by Mollie. You pay discreetly: your statement shows no product name.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-11-08\">Last updated 8 November 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"available-payment-methods\">Available payment methods<\/h2>\n<p>At Doll.shop you can pay with Visa, Mastercard, PayPal, Apple Pay, Klarna, Pay by Bank and bank transfer. On top of that, we show the methods commonly used in each country: Wero and iDEAL in the Netherlands, Bancontact, KBC and Belfius in Belgium, EPS in Austria, Satispay and BancomatPay in Italy, MB Way and Multibanco in Portugal and Przelewy24 in Poland. Which methods you see depends on the country you select at checkout and on the currency; bank transfer and Pay by Bank are only available when you pay in euros. All payments are processed by Mollie, a Dutch payment service provider supervised by De Nederlandsche Bank, and by PayPal. We never store card or account details ourselves.<\/p>\n<h2 id=\"pay-later-by-country\">Pay later or in instalments by country<\/h2>\n<p>You can pay later or in instalments via Klarna and, in four countries, via PayPal. Whether you qualify and which instalment options you get is decided by Klarna and PayPal themselves at checkout; we have no influence over this and cannot make exceptions. If an option isn&#8217;t shown at checkout, it isn&#8217;t available for your order. Our own payment methods (card, Apple Pay, Pay by Bank, bank transfer) are always paid upfront.<\/p>\n<h3>Klarna<\/h3>\n<p>Klarna is shown at checkout for customers in <strong>the Netherlands, Belgium, Germany, Austria, France, Italy, Spain, Portugal, Ireland, Denmark, Finland, Sweden, Norway, Poland, Czechia, Slovakia, Hungary, Romania, Greece and Switzerland<\/strong>. In most of these countries Klarna offers three options: pay now, pay within 30 days and pay in 3 interest-free instalments. Exceptions:<\/p>\n<ul>\n<li><strong>Belgium:<\/strong> pay now and pay within 30 days only. Paying in 3 instalments is only possible in Belgium with the Klarna Card in the Klarna app.<\/li>\n<li><strong>Sweden:<\/strong> instalments via Klarna part payment or the monthly invoice instead of 3 instalments.<\/li>\n<li><strong>Germany, Austria, Finland, Norway, Italy and Spain:<\/strong> Klarna may also offer financing in monthly instalments there.<\/li>\n<\/ul>\n<p>Klarna is not available for customers in <strong>Luxembourg, Bulgaria, Croatia, Slovenia, Estonia, Latvia, Lithuania and Malta<\/strong>. There you pay by card, PayPal, Apple Pay, Pay by Bank or bank transfer.<\/p>\n<h3>PayPal<\/h3>\n<p>You can pay with PayPal in every country. Paying later or in instalments via PayPal only exists for customers in these four countries, and only if PayPal offers it in your account:<\/p>\n<ul>\n<li><strong>Germany:<\/strong> Ratenzahlung in 3, 6, 12 or 24 monthly instalments (\u20ac99 to \u20ac10,000) and pay after 30 days (up to \u20ac3,000).<\/li>\n<li><strong>France:<\/strong> pay in 4 (\u20ac20 to \u20ac3,000) or in 6, 12 or 24 instalments (\u20ac120 to \u20ac2,900).<\/li>\n<li><strong>Italy:<\/strong> pay in 3 (\u20ac20 to \u20ac3,000) or in 6, 12 or 24 instalments (\u20ac120 to \u20ac5,000).<\/li>\n<li><strong>Spain:<\/strong> pay in 3 (\u20ac20 to \u20ac2,000) or in 6, 12 or 24 instalments (\u20ac120 to \u20ac5,000).<\/li>\n<\/ul>\n<p>In all other countries PayPal is an immediate payment from your PayPal balance, bank account or card.<\/p>\n<h2 id=\"discreet-payment\">Discreet payment<\/h2>\n<p>You pay discreetly. Your bank or credit card statement shows no product name and no shop name, only a neutral description and the amount. You receive the invoice by email, and that does name the model. If you would prefer an invoice showing only an item number, let us know in the comments field when placing your order.<\/p>\n<h2 id=\"secure-checkout\">Secure checkout<\/h2>\n<p>The connection to our shop is encrypted (TLS). Payments run through Mollie&#8217;s secure environment; credit card payments use 3-D Secure, so your bank confirms the payment. We only receive confirmation that the payment was successful, never your full card details.<\/p>\n<h2 id=\"when-is-the-amount-charged\">When is the amount charged?<\/h2>\n<p>With Wero, Bancontact and Apple Pay, immediately. With credit card and PayPal, your bank or PayPal reserves the amount when you order, and it is charged once we process the order.<\/p>\n<p>With Klarna you agree with Klarna when you pay (right away, within 30 days or in instalments); we receive the amount from Klarna and ship your order straight away.<\/p>\n<h2 id=\"refunds\">Refunds<\/h2>\n<p>If you exercise your right of withdrawal or an order is cancelled, we refund the full amount, including any shipping costs you paid, using the same payment method. We do this no later than 14 days after we receive your return or you have shown that you have sent the product back. Read more under <a href=\"https:\/\/doll.shop\/en\/customer-service\/returns-and-right-of-withdrawal\/\">returns and right of withdrawal<\/a>.<\/p>\n<h2 id=\"prices\">Prices<\/h2>\n<p>All prices on the site are in euros and include VAT. We always show the current price, without crossed-out list prices or artificial discounts. We offer a lowest price guarantee: if you find the same model cheaper at another European webshop, let us know before you order.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>Still not sure?<\/h2>\n<p>Ask your question in the live chat. On working days we reply within an hour, honestly and without sales talk.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dsai-slot{margin-top:10px}.dsai-slot--compact{margin:0}.dsai-slot .dsai-ask{margin-top:0}.dsai-is-off .dsai-slot{display:none}.dsai-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid var(--line,#e8dde1);border-radius:var(--r,8px);cursor:pointer;text-align:left;font:inherit;color:var(--ink,#484044);transition:border-color .15s,box-shadow .15s,background .15s}.dsai-ask:hover{border-color:var(--brand,#b62249);background:var(--zebra,#faf6f7);box-shadow:var(--sh-1,0 1px 2px rgba(20,20,20,.04),0 2px 6px rgba(20,20,20,.05))}.dsai-ask:focus-visible{outline:3px solid var(--brand-soft,#f5e9ec);outline-offset:2px;border-color:var(--brand,#b62249)}.dsai-ask.is-loading{opacity:.7;cursor:progress}.dsai-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:var(--tint,#f3e9ed);color:var(--cta,#de2351);display:grid;place-items:center;overflow:hidden}.dsai-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dsai-av svg{width:22px;height:22px}.dsai-txt{flex:1;min-width:0}.dsai-title{display:block;font-weight:700;font-size:15px;line-height:1.25;color:var(--ink,#484044)}.dsai-sub{display:block;font-size:13px;color:var(--muted,#756a70);margin-top:2px;line-height:1.35}.dsai-cta{flex:none;font-weight:700;font-size:14px;color:var(--brand,#b62249);white-space:nowrap}.dsai-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dsai-ask--compact .dsai-av{width:32px;height:32px}.dsai-ask--compact .dsai-av svg{width:16px;height:16px}.dsai-ask--compact .dsai-title{font-size:14px}.dsai-ask--compact .dsai-sub,.dsai-ask--compact .dsai-cta{display:none}<\/style><div class=\"dsai-slot\"><button type=\"button\" class=\"dsai-ask\" data-dsai aria-haspopup=\"dialog\"><span class=\"dsai-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><\/span><span class=\"dsai-txt\"><span class=\"dsai-title\">Ask your question<\/span><span class=\"dsai-sub\">The assistant replies instantly, 24\/7 \u00b7 a team member within 24 hours<\/span><\/span><span class=\"dsai-cta\" aria-hidden=\"true\">Chat \u2192<\/span><\/button><\/div><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/en\/contact\/\">Contact<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Ordering &amp; delivery<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/en\/customer-service\/delivery-times-and-shipping-costs\/\">Delivery times and shipping costs<\/a><\/h3>\n<p>Order on a working day before 2 pm and an in-stock model ships the same day with UPS. Free shipping from 600\u00a0\u20ac; below that, costs are shown at checkout.<\/p>\n<p><a href=\"https:\/\/doll.shop\/en\/customer-service\/delivery-times-and-shipping-costs\/\">Read more \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/en\/customer-service\/\" class=\"btn btn--ghost\">\u2039 All topics<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home Customer service Payment methods and discreet payment Customer service Ordering &amp; delivery Delivery times and shipping costs Payment methods and discreet payment After your purchase Returns and right of withdrawal Model withdrawal form Warranty terms Complaints procedure Frequently asked questions Company &amp; terms About Doll.shop Responsible range Company details Terms and conditions Privacy statement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":785,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-795","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/comments?post=795"}],"version-history":[{"count":5,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/795\/revisions"}],"predecessor-version":[{"id":976667,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/795\/revisions\/976667"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/785"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/media?parent=795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}