{"id":786,"date":"2026-09-03T18:42:47","date_gmt":"2026-09-03T18:42:47","guid":{"rendered":"https:\/\/doll.shop\/contact-2\/"},"modified":"2026-09-26T20:28:22","modified_gmt":"2026-09-26T20:28:22","slug":"contact","status":"publish","type":"page","link":"https:\/\/doll.shop\/en\/contact\/","title":{"rendered":"Contact \u00b7 live chat, e-mail and company details"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/en\/\">Home<\/a><\/li>\n<li aria-current=\"page\">Contact<\/li>\n<\/ol>\n<\/nav>\n<header class=\"plp-head\">\n<h1>Contact<\/h1>\n<p class=\"plp-head__intro\">Questions about a model, your order or a return? We help quickly and discreetly, in your own language.<\/p>\n<\/header>\n<div class=\"contact\">\n<div class=\"contact__channels\">\n      <style>.dsai-slot{margin-top:10px}.dsai-slot--compact{margin:0}.dsai-slot .dsai-ask{margin-top:0}.dsai-is-off .dsai-slot{display:none}.dsai-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid var(--line,#e8dde1);border-radius:var(--r,8px);cursor:pointer;text-align:left;font:inherit;color:var(--ink,#484044);transition:border-color .15s,box-shadow .15s,background .15s}.dsai-ask:hover{border-color:var(--brand,#b62249);background:var(--zebra,#faf6f7);box-shadow:var(--sh-1,0 1px 2px rgba(20,20,20,.04),0 2px 6px rgba(20,20,20,.05))}.dsai-ask:focus-visible{outline:3px solid var(--brand-soft,#f5e9ec);outline-offset:2px;border-color:var(--brand,#b62249)}.dsai-ask.is-loading{opacity:.7;cursor:progress}.dsai-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:var(--tint,#f3e9ed);color:var(--cta,#de2351);display:grid;place-items:center;overflow:hidden}.dsai-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dsai-av svg{width:22px;height:22px}.dsai-txt{flex:1;min-width:0}.dsai-title{display:block;font-weight:700;font-size:15px;line-height:1.25;color:var(--ink,#484044)}.dsai-sub{display:block;font-size:13px;color:var(--muted,#756a70);margin-top:2px;line-height:1.35}.dsai-cta{flex:none;font-weight:700;font-size:14px;color:var(--brand,#b62249);white-space:nowrap}.dsai-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dsai-ask--compact .dsai-av{width:32px;height:32px}.dsai-ask--compact .dsai-av svg{width:16px;height:16px}.dsai-ask--compact .dsai-title{font-size:14px}.dsai-ask--compact .dsai-sub,.dsai-ask--compact .dsai-cta{display:none}<\/style><div class=\"dsai-slot\"><button type=\"button\" class=\"dsai-ask\" data-dsai aria-haspopup=\"dialog\"><span class=\"dsai-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><\/span><span class=\"dsai-txt\"><span class=\"dsai-title\">Ask your question<\/span><span class=\"dsai-sub\">The assistant replies instantly, 24\/7 \u00b7 a team member within 24 hours<\/span><\/span><span class=\"dsai-cta\" aria-hidden=\"true\">Chat \u2192<\/span><\/button><\/div><br \/>\n      <a class=\"channel\" href=\"mailto:info@doll.shop\"><br \/>\n        <svg class=\"icon\"><use href=\"#i-mail\"><\/use><\/svg><\/p>\n<div>\n<h2>E-mail<\/h2>\n<p>Reply within one working day. Include your order number if your question is about an order.<\/p>\n<p><b>info@doll.shop<\/b><\/div>\n<p>      <\/a><a class=\"channel channel--phone\" href=\"tel:+31850509073\"><svg class=\"icon\" aria-hidden=\"true\"><use href=\"#i-phone\"><\/use><\/svg><\/p>\n<div>\n<h2>Phone<\/h2>\n<p>Call us on working days from 09:00 to 17:00 CET.<\/p>\n<p><b>+31 85 050 90 73<\/b><\/div>\n<p><\/a><\/p>\n<div class=\"channel channel--static\">\n        <svg class=\"icon\"><use href=\"#i-clock\"><\/use><\/svg><\/p>\n<div>\n<h2>Availability<\/h2>\n<p>Monday to Friday from 9:00 to 17:00 CET. Messages outside these hours are answered the next working day.<\/p>\n<p><b>Mon \u2013 Fri 9:00 \u2013 17:00 CET<\/b><\/div>\n<\/p><\/div>\n<div class=\"channel channel--static\">\n        <svg class=\"icon\"><use href=\"#i-lock\"><\/use><\/svg><\/p>\n<div>\n<h2>Company details<\/h2>\n<address>\n            <b>Doll.shop<\/b><br \/>K\u00f6nigsborner Stra\u00dfe 26a, 39175 Biederitz, Germany<br \/>Chamber of Commerce 82678057<br \/>VAT no. NL862563215B01<br \/>\n          <\/address>\n<p class=\"small muted\" style=\"margin:8px 0 0\">Discreet: plain packaging and no product name on your statement.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<section class=\"contactform\">\n<div class=\"section__head\">\n<h2>Send a message<\/h2>\n<p>Prefer the form? We reply by e-mail within one working day.<\/p>\n<\/div>\n<form id=\"contactForm\" novalidate>\n<div class=\"field-row\">\n          <label class=\"field\"><span>Name<\/span><input type=\"text\" name=\"name\" required autocomplete=\"name\"><\/label><br \/>\n          <label class=\"field\"><span>E-mail address<\/span><input type=\"email\" name=\"email\" required autocomplete=\"email\"><\/label>\n        <\/div>\n<div class=\"field-row\">\n          <label class=\"field\"><span>Order number (optional)<\/span><input type=\"text\" name=\"order\" inputmode=\"numeric\"><\/label><br \/>\n          <label class=\"field\"><span>Subject<\/span><br \/>\n            <span class=\"select\"><select name=\"subject\"><option>Help choosing<\/option><option>Question about my order<\/option><option>Return or withdrawal<\/option><option>Warranty or defect<\/option><option>Other<\/option><\/select><\/span><br \/>\n          <\/label>\n        <\/div>\n<p>        <label class=\"field\"><span>Message<\/span><textarea name=\"message\" rows=\"6\" required><\/textarea><\/label><br \/>\n        <label class=\"fopt\" style=\"margin:4px 0 8px\"><input type=\"checkbox\" name=\"consent\" required><span class=\"fopt__label\">I agree to the privacy policy.<\/span><\/label><br \/>\n        <input type=\"text\" name=\"website\" class=\"visually-hidden\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\"><br \/>\n        <button class=\"btn btn--primary btn--lg\" type=\"submit\">Send message<\/button><br \/>\n      <\/form>\n<\/section><\/div>\n<section class=\"section\" style=\"padding-bottom:0\">\n<div class=\"section__head\">\n<h2>Quick answers<\/h2>\n<p>Most questions are about shipping, delivery time and returns. The answers are below; if yours is not there, do send us a message.<\/p>\n<\/div>\n<div class=\"faq\">\n<details open>\n<summary>How is a sex doll shipped?<\/summary>\n<div class=\"faq__a\">\n<p>In a plain brown box without any print or description of the contents, with UPS and tracking. You pay discreetly: no product name appears on your statement. Our own staff pack in our warehouse; we do not drop-ship stock items.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How long does delivery take?<\/summary>\n<div class=\"faq__a\">\n<p>Models in stock that you order on a working day before 2 pm are shipped the same day with UPS. The expected delivery time is 1 working day in the Netherlands and Belgium, 2 working days in Germany and France, and 3 to 4 working days elsewhere in Europe. We deliver on working days only and depend on the carrier; the expected delivery day is shown on the product page and in your track &amp; trace.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What are the shipping costs?<\/summary>\n<div class=\"faq__a\">\n<p>Shipping is free from \u20ac800. Below that amount we calculate the shipping cost at checkout; it depends on the destination, the size and weight of the package and the shipping method chosen. You&#8217;ll always see the amount before you pay.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I return a sex doll?<\/summary>\n<div class=\"faq__a\">\n<p>You have 14 days from the day of delivery. For hygiene reasons the right of withdrawal lapses once the doll&#8217;s seal has been broken. Return shipping is at your own expense: around \u20ac 85 for a doll and \u20ac 6.95 for accessories. The model withdrawal form is linked at the bottom of every page.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What warranty do I get?<\/summary>\n<div class=\"faq__a\">\n<p>All dolls are covered by our warranty against manufacturing defects. Report a problem via live chat or e-mail with a photo; in most cases we solve it with a repair kit or a replacement part. The full warranty terms are linked at the bottom of the page.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p style=\"margin-top:16px\"><a class=\"btn btn--secondary\" href=\"https:\/\/doll.shop\/en\/customer-service\/\">Customer service \u203a<\/a><\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home Contact Contact Questions about a model, your order or a return? We help quickly and discreetly, in your own language. E-mail Reply within one working day. Include your order number if your question is about an order. info@doll.shop Phone Call us on working days from 09:00 to 17:00 CET. +31 85 050 90 73 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-786","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/comments?post=786"}],"version-history":[{"count":4,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/786\/revisions"}],"predecessor-version":[{"id":972779,"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/pages\/786\/revisions\/972779"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/en\/wp-json\/wp\/v2\/media?parent=786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}