{"id":4657,"date":"2026-09-03T18:42:50","date_gmt":"2026-09-03T18:42:50","guid":{"rendered":"https:\/\/doll.shop\/zakaznicka-linka\/pravidla-a-podminky\/"},"modified":"2026-09-09T16:14:49","modified_gmt":"2026-09-09T16:14:49","slug":"pravidla-a-podminky","status":"publish","type":"page","link":"https:\/\/doll.shop\/cs\/zakaznicka-linka\/pravidla-a-podminky\/","title":{"rendered":"Podm\u00ednky"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"strouhanka\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/\">Domov<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\">Z\u00e1kaznick\u00e1 linka<\/a><\/li>\n<li aria-current=\"page\">Pravidla a podm\u00ednky<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Z\u00e1kaznick\u00e1 linka\">\n<h2><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\">Z\u00e1kaznick\u00e1 linka<\/a><\/h2>\n<h3>Objedn\u00e1v\u00e1n\u00ed &amp; dod\u00e1n\u00ed<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/delivery-times-and-shipping-costs\/\">Delivery times and shipping costs<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/platebni-metody\/\">platebn\u00ed metody a diskr\u00e9tn\u00ed platby<\/a><\/li>\n<\/ol>\n<h3>Po n\u00e1kupu<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/vraceni-a-pravo-na-vyber\/\">Vr\u00e1cen\u00ed a pr\u00e1vo na v\u00fdb\u011br<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/formular-pro-vyber-modelu\/\">Formul\u00e1\u0159 pro v\u00fdb\u011br modelu<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zarucni-podminky\/\">Z\u00e1ru\u010dn\u00ed podm\u00ednky<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/postup-stiznosti\/\">Postup st\u00ed\u017enost\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/casto-kladene-otazky\/\">\u010casto Kladen\u00e9 Ot\u00e1zky<\/a><\/li>\n<\/ol>\n<h3>Spole\u010dnost &amp; podm\u00ednky<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/o-obchode-s-panenkami\/\">asi Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zodpovedny-rozsah\/\">Zodpov\u011bdn\u00fd rozsah<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/podrobnosti-o-spolecnosti\/\">Podrobnosti o spole\u010dnosti<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/pravidla-a-podminky\/\" aria-current=\"page\">Pravidla a podm\u00ednky<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/prohlaseni-o-ochrane-soukromi\/\">Prohl\u00e1\u0161en\u00ed o ochran\u011b soukrom\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zasady-souboru-cookie\/\">Z\u00e1sady soubor\u016f cookie<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"Na t\u00e9to str\u00e1nce\">\n<h2>Na t\u00e9to str\u00e1nce<\/h2>\n<ol>\n<li><a href=\"#article-1-definitions\">\u010cl\u00e1nek 1 \u2013 Definice<\/a><\/li>\n<li><a href=\"#article-2-identity-of-the-trader\">\u010cl\u00e1nek 2 \u2013 Identita obchodn\u00edka<\/a><\/li>\n<li><a href=\"#article-3-applicability\">\u010cl\u00e1nek 3 \u2013 Pou\u017eitelnost<\/a><\/li>\n<li><a href=\"#article-4-the-offer\">\u010cl\u00e1nek 4 \u2013 Nab\u00eddka<\/a><\/li>\n<li><a href=\"#article-5-the-agreement\">\u010cl\u00e1nek 5 \u2013 Dohoda<\/a><\/li>\n<li><a href=\"#article-6-right-of-withdrawal\">\u010cl\u00e1nek 6 \u2013 Pr\u00e1vo na odstoupen\u00ed od smlouvy<\/a><\/li>\n<li><a href=\"#article-7-exercise-of-the-right-of-withdrawal-and-costs\">\u010cl\u00e1nek 7 \u2013 Uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy a n\u00e1klad\u016f<\/a><\/li>\n<li><a href=\"#article-8-exclusion-of-the-right-of-withdrawal\">\u010cl\u00e1nek 8 \u2013 Vylou\u010den\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy<\/a><\/li>\n<li><a href=\"#article-9-the-price\">\u010cl\u00e1nek 9 \u2013 Cena<\/a><\/li>\n<li><a href=\"#article-10-conformity-and-warranty\">\u010cl\u00e1nek 10 \u2013 Shoda a z\u00e1ruka<\/a><\/li>\n<li><a href=\"#article-11-delivery-and-performance\">\u010cl\u00e1nek 11 \u2013 Dod\u00e1vka a v\u00fdkon<\/a><\/li>\n<li><a href=\"#article-12-continuing-performance-contracts\">\u010cl\u00e1nek 12 \u2013 Smlouvy o pokra\u010duj\u00edc\u00ed v\u00fdkonnosti<\/a><\/li>\n<li><a href=\"#article-13-payment\">\u010cl\u00e1nek 13 \u2013 Platba<\/a><\/li>\n<li><a href=\"#article-14-complaints-procedure\">\u010cl\u00e1nek 14 \u2013 Postup pro st\u00ed\u017enosti<\/a><\/li>\n<li><a href=\"#article-15-disputes-and-additional-provisions\">\u010cl\u00e1nek 15 \u2013 Spory a dodate\u010dn\u00e1 ustanoven\u00ed<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Spole\u010dnost &amp; podm\u00ednky<\/span><\/p>\n<h1>Pravidla a podm\u00ednky<\/h1>\n<p class=\"article__lead\">Podm\u00ednky DVWZ B.V. (Doll.shop) pro spot\u0159ebitele: nab\u00eddka, pr\u00e1vo na sta\u017een\u00ed, cena, z\u00e1ruka, dod\u00e1vka, platba, st\u00ed\u017enosti a spory.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Posledn\u00ed aktualizace 3. z\u00e1\u0159\u00ed 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"article-1-definitions\">\u010cl\u00e1nek 1 \u2013 Definice<\/h2>\n<p>V t\u011bchto podm\u00ednk\u00e1ch plat\u00ed n\u00e1sleduj\u00edc\u00ed definice:<strong>Obdob\u00ed ochlazov\u00e1n\u00ed<\/strong>: obdob\u00ed, ve kter\u00e9m m\u016f\u017ee spot\u0159ebitel uplatnit sv\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy;<strong>spot\u0159ebitel<\/strong>: fyzick\u00e1 osoba, kter\u00e1 nejedn\u00e1 pro \u00fa\u010dely souvisej\u00edc\u00ed s jejich \u017eivnost\u00ed, obchodem, \u0159emeslem nebo profes\u00ed;<strong>den<\/strong>: kalend\u00e1\u0159n\u00ed den;<strong>Odoln\u00e9 m\u00e9dium<\/strong>: jak\u00fdkoli n\u00e1stroj, kter\u00fd umo\u017e\u0148uje spot\u0159ebiteli nebo obchodn\u00edkovi ukl\u00e1dat informace zp\u016fsobem, kter\u00fd umo\u017e\u0148uje budouc\u00ed p\u0159\u00edstup a nezm\u011bn\u011bnou reprodukci ulo\u017een\u00fdch informac\u00ed;<strong>Pr\u00e1vo na odstoupen\u00ed od smlouvy<\/strong>: Mo\u017enost spot\u0159ebitele odstoupit od smlouvy o vzd\u00e1lenosti v obdob\u00ed ochlazov\u00e1n\u00ed;<strong>obchodn\u00edk<\/strong>: DVWZ B.V., obchodov\u00e1n\u00ed jako Doll.shop;<strong>Smlouva na vzd\u00e1lenost<\/strong>: Smlouva uzav\u0159en\u00e1 mezi obchodn\u00edkem a spot\u0159ebitelem v r\u00e1mci organizovan\u00e9ho syst\u00e9mu pro prodej na d\u00e1lku, ve kter\u00e9m a\u017e do okam\u017eiku uzav\u0159en\u00ed smlouvy je v\u00fdhradn\u00ed pou\u017eit\u00ed jednoho nebo v\u00edce prost\u0159edk\u016f komunikace na d\u00e1lku.<\/p>\n<h2 id=\"article-2-identity-of-the-trader\">\u010cl\u00e1nek 2 \u2013 Identita obchodn\u00edka<\/h2>\n<p>DVWZ B.V., obchodov\u00e1n\u00ed jako Doll.shop. Adresa: K\u00f6nigsborner Stra\u00dfe 26A, 39175 Biederitz, N\u011bmecko. S\u00eddlo: Meppel, Nizozemsko. Dostupnost: Pracovn\u00ed dny od 9:00 do 17:00 p\u0159es chat +31 85 060 05 90 a info@doll.shop. Obchodn\u00ed komora (KVK) \u010c\u00edslo 82678057. Identifika\u010dn\u00ed \u010d\u00edslo DPH NL862563215B01.<\/p>\n<h2 id=\"article-3-applicability\">\u010cl\u00e1nek 3 \u2013 Pou\u017eitelnost<\/h2>\n<p>Tyto podm\u00ednky se vztahuj\u00ed na ka\u017edou nab\u00eddku obchodn\u00edka a na ka\u017edou smlouvu na vzd\u00e1lenost uzav\u0159enou mezi obchodn\u00edkem a spot\u0159ebitelem. P\u0159ed uzav\u0159en\u00edm smlouvy je text t\u011bchto podm\u00ednek zp\u0159\u00edstupn\u011bn spot\u0159ebiteli zp\u016fsobem, kter\u00fd umo\u017e\u0148uje jeho snadn\u00e9 ulo\u017een\u00ed na trval\u00e9m m\u00e9diu. Tyto podm\u00ednky jsou dostupn\u00e9 v holand\u0161tin\u011b, angli\u010dtin\u011b, n\u011bm\u010din\u011b, francouz\u0161tin\u011b, \u0161pan\u011bl\u0161tin\u011b, ital\u0161tin\u011b, pol\u0161tin\u011b a \u0161v\u00e9d\u0161tin\u011b; V p\u0159\u00edpad\u011b rozd\u00edl\u016f mezi verzemi p\u0159evl\u00e1d\u00e1 nizozemsk\u00fd text.<\/p>\n<h2 id=\"article-4-the-offer\">\u010cl\u00e1nek 4 \u2013 Nab\u00eddka<\/h2>\n<p>Nab\u00eddka obsahuje \u00fapln\u00fd a p\u0159esn\u00fd popis nab\u00edzen\u00fdch produkt\u016f s informacemi, kter\u00e9 spot\u0159ebitel pot\u0159ebuje k \u0159\u00e1dn\u00e9mu posouzen\u00ed nab\u00eddky. Obr\u00e1zky ukazuj\u00ed skute\u010dnou dodanou jednotku; Mal\u00e9 odchylky v reprodukci barev a ru\u010dn\u00ed \u00faprav\u011b jsou mo\u017en\u00e9 a nep\u0159edstavuj\u00ed nedostatek. Zjevn\u00e9 chyby nebo zjevn\u00e9 chyby v nab\u00eddce obchodn\u00edka nezavazuj\u00ed. Nab\u00eddka s omezenou dobou platnosti nebo u\u010din\u011bn\u00e1 v souladu s podm\u00ednkami to v\u00fdslovn\u011b uv\u00e1d\u00ed.<\/p>\n<h2 id=\"article-5-the-agreement\">\u010cl\u00e1nek 5 \u2013 Dohoda<\/h2>\n<p>Smlouva je uzav\u0159ena v okam\u017eiku, kdy spot\u0159ebitel nab\u00eddku p\u0159ijme a spln\u00ed podm\u00ednky pro ni stanoven\u00e9. Obchodn\u00edk potvrzuje p\u0159ijet\u00ed p\u0159ijet\u00ed bez prodlen\u00ed elektronick\u00fdmi prost\u0159edky. Dokud nebude toto potvrzen\u00ed potvrzeno, m\u016f\u017ee spot\u0159ebitel smlouvu rozpustit. Obchodn\u00edk p\u0159ij\u00edm\u00e1 vhodn\u00e1 technick\u00e1 a organiza\u010dn\u00ed opat\u0159en\u00ed k zaji\u0161t\u011bn\u00ed elektronick\u00e9ho p\u0159enosu dat a zaji\u0161\u0165uje bezpe\u010dn\u00e9 webov\u00e9 prost\u0159ed\u00ed a bezpe\u010dnou platbu. V mez\u00edch z\u00e1kona m\u016f\u017ee obchodn\u00edk zjistit, zda je spot\u0159ebitel schopen dost\u00e1t sv\u00fdm platebn\u00edm z\u00e1vazk\u016fm, a m\u016f\u017ee na tomto z\u00e1klad\u011b odm\u00edtnout p\u0159\u00edkaz nebo p\u0159i\u0159adit zvl\u00e1\u0161tn\u00ed podm\u00ednky k jeho pln\u011bn\u00ed. Obchodn\u00edk dod\u00e1v\u00e1 pouze osob\u00e1m ve v\u011bku 18 a v\u00edce let.<\/p>\n<h2 id=\"article-6-right-of-withdrawal\">\u010cl\u00e1nek 6 \u2013 Pr\u00e1vo na odstoupen\u00ed od smlouvy<\/h2>\n<p>Spot\u0159ebitel m\u016f\u017ee rozpustit smlouvu o n\u00e1kupu produktu b\u011bhem 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu. Obdob\u00ed chlazen\u00ed za\u010d\u00edn\u00e1 dnem pot\u00e9, co spot\u0159ebitel obdr\u017e\u00ed produkt nebo t\u0159et\u00ed strana ur\u010den\u00e1 spot\u0159ebitelem ne\u017e dopravcem. B\u011bhem obdob\u00ed ochlazov\u00e1n\u00ed spot\u0159ebitel zach\u00e1z\u00ed s produktem a balen\u00edm opatrn\u011b a pouze vybaluje nebo pou\u017e\u00edv\u00e1 produkt v rozsahu nezbytn\u00e9m pro stanoven\u00ed jeho povahy, vlastnost\u00ed a fungov\u00e1n\u00ed. Spot\u0159ebitel je odpov\u011bdn\u00fd za jak\u00e9koli sn\u00ed\u017een\u00ed hodnoty v d\u016fsledku manipulace s produktem nad r\u00e1mec povolen\u00e9ho.<\/p>\n<h2 id=\"article-7-exercise-of-the-right-of-withdrawal-and-costs\">\u010cl\u00e1nek 7 \u2013 Uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy a n\u00e1klad\u016f<\/h2>\n<p>Spot\u0159ebitel ozn\u00e1m\u00ed obchodn\u00edkovi o odstoupen\u00ed v obdob\u00ed ochlazov\u00e1n\u00ed pomoc\u00ed formul\u00e1\u0159e pro v\u00fdb\u011br modelu nebo jin\u00fdm zp\u016fsobem jednozna\u010dn\u011b. Spot\u0159ebitel co nejd\u0159\u00edve, ale do 14 dn\u016f od ozn\u00e1men\u00ed vr\u00e1t\u00ed produkt s ve\u0161ker\u00fdm dodan\u00fdm p\u0159\u00edslu\u0161enstv\u00edm, v p\u016fvodn\u00edm stavu a obalu, v souladu s pokyny obchodn\u00edka. P\u0159\u00edm\u00e9 n\u00e1klady na vr\u00e1cen\u00ed produktu nese spot\u0159ebitel; Pro sexu\u00e1ln\u00ed panenku nebo trup je to p\u0159ibli\u017en\u011b 85 EUR za bal\u00ed\u010dek a 6,95 EUR za dopl\u0148ky. Obchodn\u00edk vr\u00e1t\u00ed v\u0161echny platby proveden\u00e9 spot\u0159ebitelem, v\u010detn\u011b jak\u00fdchkoli standardn\u00edch n\u00e1klad\u016f na doru\u010den\u00ed za p\u016fvodn\u00ed z\u00e1silku, bez prodlen\u00ed a nejpozd\u011bji do 14 dn\u016f po dni ozn\u00e1men\u00ed, za pou\u017eit\u00ed stejn\u00e9 platebn\u00ed metody, jakou pou\u017eil spot\u0159ebitel. Obchodn\u00edk m\u016f\u017ee zadr\u017eet vr\u00e1cen\u00ed pen\u011bz, dokud nebude produkt p\u0159ijat nebo spot\u0159ebitel neprok\u00e1\u017ee, \u017ee byl produkt vr\u00e1cen.<\/p>\n<h2 id=\"article-8-exclusion-of-the-right-of-withdrawal\">\u010cl\u00e1nek 8 \u2013 Vylou\u010den\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy<\/h2>\n<p>Pr\u00e1vo na odstoupen\u00ed od smlouvy je vylou\u010deno pro: produkty, kter\u00e9 nejsou vhodn\u00e9 pro vr\u00e1cen\u00ed z d\u016fvod\u016f ochrany zdrav\u00ed nebo hygieny a jejich\u017e pe\u010de\u0165 byla po porodu poru\u0161ena, v\u010detn\u011b sexu\u00e1ln\u00edch panenek, trupu, masturb\u00e1tor\u016f, paruk, spodn\u00edho pr\u00e1dla a oble\u010den\u00ed, lubrikant\u016f, p\u00e9\u010de o pr\u00e1\u0161ek a \u010di\u0161t\u011bn\u00ed produkty; a produkty vyroben\u00e9 podle specifikac\u00ed spot\u0159ebitele nebo jasn\u011b ur\u010den\u00e9 pro konkr\u00e9tn\u00ed osobu. Obchodn\u00edk jasn\u011b uv\u00e1d\u00ed vylou\u010den\u00ed v nab\u00eddce, v\u010das p\u0159ed uzav\u0159en\u00edm smlouvy.<\/p>\n<h2 id=\"article-9-the-price\">\u010cl\u00e1nek 9 \u2013 Cena<\/h2>\n<p>Ceny uveden\u00e9 v nab\u00eddce zahrnuj\u00ed DPH a nezahrnuj\u00ed n\u00e1klady na dopravu; N\u00e1klady na dopravu jsou uvedeny p\u0159ed uzav\u0159en\u00edm smlouvy. B\u011bhem obdob\u00ed platnosti uveden\u00e9 v nab\u00eddce se ceny nezvy\u0161uj\u00ed, s v\u00fdjimkou zm\u011bn vypl\u00fdvaj\u00edc\u00edch ze zm\u011bn sazeb DPH. V p\u0159\u00edpad\u011b sn\u00ed\u017een\u00ed ceny obchodn\u00edk uv\u00e1d\u00ed nejni\u017e\u0161\u00ed cenu, kter\u00e1 byla uplatn\u011bna za 30 dn\u00ed p\u0159ed sn\u00ed\u017een\u00edm. Ceny podl\u00e9haj\u00ed zjevn\u00fdm chyb\u00e1m v tisku a sazb\u011b.<\/p>\n<h2 id=\"article-10-conformity-and-warranty\">\u010cl\u00e1nek 10 \u2013 Shoda a z\u00e1ruka<\/h2>\n<p>Obchodn\u00edk zaru\u010duje, \u017ee produkty spl\u0148uj\u00ed Smlouvu, specifikace uveden\u00e9 v Nab\u00eddce, p\u0159im\u011b\u0159en\u00e9 po\u017eadavky na zdrav\u00ed a pou\u017eitelnost a z\u00e1konn\u00e1 ustanoven\u00ed platn\u00e1 v den uzav\u0159en\u00ed smlouvy. Jak\u00e1koli dal\u0161\u00ed z\u00e1ruka poskytovan\u00e1 obchodn\u00edkem nebo v\u00fdrobcem nikdy neomezuje z\u00e1konn\u00e1 pr\u00e1va spot\u0159ebitele. Vady mus\u00ed b\u00fdt nahl\u00e1\u0161eny p\u00edsemn\u011b do dvou m\u011bs\u00edc\u016f od zji\u0161t\u011bn\u00ed. Na drobn\u00e9 odchylky v ru\u010dn\u00ed \u00faprav\u011b, b\u011b\u017en\u00e9m opot\u0159eben\u00ed, \u010d\u00e1stech opot\u0159eben\u00ed a po\u0161kozen\u00ed nespr\u00e1vn\u00fdm pou\u017eit\u00edm, nedostate\u010dnou \u00fadr\u017ebou nebo pou\u017eit\u00edm zdroj\u016f tepla se z\u00e1ruka nevztahuje.<\/p>\n<h2 id=\"article-11-delivery-and-performance\">\u010cl\u00e1nek 11 \u2013 Dod\u00e1vka a v\u00fdkon<\/h2>\n<p>Obchodn\u00edk v\u011bnuje nejv\u011bt\u0161\u00ed mo\u017enou p\u00e9\u010di p\u0159i p\u0159ij\u00edm\u00e1n\u00ed a prov\u00e1d\u011bn\u00ed p\u0159\u00edkaz\u016f. M\u00edstem doru\u010den\u00ed je adresa, kterou spot\u0159ebitel ozn\u00e1mil obchodn\u00edkovi. Obchodn\u00edk prov\u00e1d\u00ed p\u0159ijat\u00e9 p\u0159\u00edkazy nejpozd\u011bji do 30 dn\u016f, pokud nebylo dohodnuto jin\u00e9 dodac\u00ed lh\u016fta. V p\u0159\u00edpad\u011b prodlen\u00ed nebo pokud p\u0159\u00edkaz nelze prov\u00e9st nebo m\u016f\u017ee b\u00fdt proveden pouze \u010d\u00e1ste\u010dn\u011b, je o tom spot\u0159ebitel informov\u00e1n nejpozd\u011bji do 30 dn\u016f po zad\u00e1n\u00ed objedn\u00e1vky a m\u00e1 pr\u00e1vo Smlouvu rozpustit zdarma; Obchodn\u00edk pak bez prodlen\u00ed vr\u00e1t\u00ed zaplacenou \u010d\u00e1stku. Riziko po\u0161kozen\u00ed nebo ztr\u00e1ty produkt\u016f spo\u010d\u00edv\u00e1 na obchodn\u00edkovi do okam\u017eiku doru\u010den\u00ed spot\u0159ebiteli nebo t\u0159et\u00ed stran\u011b ur\u010den\u00e9 p\u0159edem.<\/p>\n<h2 id=\"article-12-continuing-performance-contracts\">\u010cl\u00e1nek 12 \u2013 Smlouvy o pokra\u010duj\u00edc\u00ed v\u00fdkonnosti<\/h2>\n<p>Obchodn\u00edk nenab\u00edz\u00ed p\u0159edplatn\u00e9 ani pokra\u010duj\u00edc\u00ed smlouvy o v\u00fdkonu. Pokud by se tato zm\u011bna v budoucnu zm\u011bnila, m\u016f\u017ee spot\u0159ebitel kdykoli ukon\u010dit smlouvu o neomezen\u00e9 d\u00e9lce, s v\u00fdhradou v\u00fdpov\u011bdn\u00ed lh\u016fty nejv\u00fd\u0161e jednoho m\u011bs\u00edce.<\/p>\n<h2 id=\"article-13-payment\">\u010cl\u00e1nek 13 \u2013 Platba<\/h2>\n<p>Pokud nen\u00ed ve smlouv\u011b nebo dodate\u010dn\u00fdch podm\u00ednk\u00e1ch uvedeno jinak, mus\u00ed b\u00fdt \u010d\u00e1stky dlu\u017en\u00e9 spot\u0159ebitelem zaplaceny p\u0159i zad\u00e1v\u00e1n\u00ed objedn\u00e1vky pomoc\u00ed jedn\u00e9 z nab\u00edzen\u00fdch platebn\u00edch metod. Spot\u0159ebitel je povinen neprodlen\u011b nahl\u00e1sit nep\u0159esnosti v platebn\u00edch podrobnost\u00ed poskytnut\u00fdch nebo uveden\u00fdch obchodn\u00edkovi. V p\u0159\u00edpad\u011b nezaplacen\u00ed m\u00e1 obchodn\u00edk pr\u00e1vo, s v\u00fdhradou z\u00e1konn\u00fdch omezen\u00ed, \u00fa\u010dtovat spot\u0159ebiteli p\u0159edem ozn\u00e1men\u00e9 p\u0159im\u011b\u0159en\u00e9 n\u00e1klady.<\/p>\n<h2 id=\"article-14-complaints-procedure\">\u010cl\u00e1nek 14 \u2013 Postup pro st\u00ed\u017enosti<\/h2>\n<p>Obchodn\u00edk dodr\u017euje dostate\u010dn\u011b propagovan\u00fd postup st\u00ed\u017enost\u00ed a vy\u0159izuje st\u00ed\u017enosti v souladu s t\u00edmto postupem. St\u00ed\u017enosti na pln\u011bn\u00ed smlouvy mus\u00ed b\u00fdt obchodn\u00edkovi pod\u00e1ny pln\u011b a jasn\u011b popsan\u00e9 v p\u0159im\u011b\u0159en\u00e9 dob\u011b pot\u00e9, co spot\u0159ebitel identifikuje vady. Pod\u00e1van\u00e9 st\u00ed\u017enosti jsou zodpov\u011bzeny do 14 dn\u016f od obdr\u017een\u00ed. Pokud st\u00ed\u017enost vy\u017eaduje del\u0161\u00ed dobu zpracov\u00e1n\u00ed, obchodn\u00edk odpov\u00ed do 14 dn\u016f potvrzen\u00edm o p\u0159ijet\u00ed a indikac\u00ed, kdy lze o\u010dek\u00e1vat \u00fapln\u011bj\u0161\u00ed odpov\u011b\u010f. St\u00ed\u017enost, kterou nelze vy\u0159e\u0161it vz\u00e1jemnou dohodou, m\u016f\u017ee b\u00fdt spot\u0159ebitelem pod\u00e1na do slu\u017eby zprost\u0159edkov\u00e1n\u00ed spor\u016f ValuedShops (Stichting WebwinkelKeur), nebo m\u016f\u017ee spot\u0159ebitel pou\u017e\u00edvat evropskou platformu ODR.<\/p>\n<h2 id=\"article-15-disputes-and-additional-provisions\">\u010cl\u00e1nek 15 \u2013 Spory a dodate\u010dn\u00e1 ustanoven\u00ed<\/h2>\n<p>Smlouvy mezi obchodn\u00edkem a spot\u0159ebitelem, ke kter\u00fdm se tyto podm\u00ednky vztahuj\u00ed, se \u0159\u00edd\u00ed v\u00fdhradn\u011b nizozemsk\u00fdm pr\u00e1vem, ani\u017e by byla dot\u010dena ochrana, kterou spot\u0159ebitel po\u017e\u00edv\u00e1 podle povinn\u00e9ho pr\u00e1va zem\u011b, ve kter\u00e9 maj\u00ed s\u00eddlo. Dodate\u010dn\u00e1 nebo odchyln\u00e1 ustanoven\u00ed nesm\u00ed b\u00fdt na \u00fakor spot\u0159ebitele a mus\u00ed b\u00fdt zaznamen\u00e1na p\u00edsemn\u011b nebo na trval\u00e9m m\u00e9diu. Obchodn\u00edk prod\u00e1v\u00e1 pouze produkty s proporcemi pro dosp\u011bl\u00e9 a vyhrazuje si pr\u00e1vo odm\u00edtnout objedn\u00e1vky, kter\u00e9 jsou v rozporu s jeho politikou odpov\u011bdn\u00e9ho rozsahu.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>St\u00e1le si nejsi jisti?<\/h2>\n<p>Napi\u0161 n\u00e1m do chatu. V pracovn\u00ed dny odpov\u00edd\u00e1me do hodiny, up\u0159\u00edmn\u011b a bez prodejn\u00edch \u0159e\u010d\u00ed.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\" hidden><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">Zeptejte se Lotte<\/span><span class=\"dschat-sub\">Te\u010f nejsme online \u00b7 odpov\u00edme, jakmile bude z\u00e1kaznick\u00fd servis op\u011bt online<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><script>(function(){var s=document.currentScript,el=s&&s.previousElementSibling,H={\"tz\":\"Europe\/Amsterdam\",\"d\":{\"1\":[\"08:30\",\"17:00\"],\"2\":[\"08:30\",\"17:00\"],\"3\":[\"08:30\",\"17:00\"],\"4\":[\"08:30\",\"17:00\"],\"5\":[\"08:30\",\"17:00\"]},\"c\":[]};if(!el)return;try{var p=new Intl.DateTimeFormat('en-GB',{timeZone:H.tz,weekday:'short',hour:'2-digit',minute:'2-digit',year:'numeric',month:'2-digit',day:'2-digit',hour12:false}).formatToParts(new Date()),o={};p.forEach(function(x){o[x.type]=x.value});var d=H.d[{Sun:0,Mon:1,Tue:2,Wed:3,Thu:4,Fri:5,Sat:6}[o.weekday]],t=o.hour+':'+o.minute;if(!d||H.c.indexOf(o.year+'-'+o.month+'-'+o.day)>-1||t<d[0]||t>=d[1])el.hidden=true}catch(e){}})();<\/script><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/cs\/kontakt\/\">Kontakt<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Spole\u010dnost &amp; podm\u00ednky<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/o-obchode-s-panenkami\/\">asi Doll.shop<\/a><\/h3>\n<p>Evropsk\u00fd specialista na realistick\u00e9 sexu\u00e1ln\u00ed panenky od roku 2010: na\u0161e vlastn\u00ed akcie, certifikovan\u00e9 ValuedShops a jasn\u00e1 politika toho, co d\u011bl\u00e1me a neprod\u00e1v\u00e1me.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/o-obchode-s-panenkami\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zodpovedny-rozsah\/\">Zodpov\u011bdn\u00fd rozsah<\/a><\/h3>\n<p>Prod\u00e1v\u00e1me pouze panenky s proporcemi pro dosp\u011bl\u00e9. Co to znamen\u00e1 v praxi, jak to hodnot\u00edme a pro\u010d tuto politiku m\u00e1me.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zodpovedny-rozsah\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/podrobnosti-o-spolecnosti\/\">Podrobnosti o spole\u010dnosti<\/a><\/h3>\n<p>Ofici\u00e1ln\u00ed podrobnosti o Doll.shop: adresa, spole\u010dnost, registrace, \u010d\u00edslo DPH, spr\u00e1va a dostupnost v pracovn\u00ed dny.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/podrobnosti-o-spolecnosti\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/prohlaseni-o-ochrane-soukromi\/\">Prohl\u00e1\u0161en\u00ed o ochran\u011b soukrom\u00ed<\/a><\/h3>\n<p>Kter\u00e9 osobn\u00ed \u00fadaje zpracov\u00e1v\u00e1me, pro\u010d, jak dlouho je uchov\u00e1v\u00e1me, s k\u00fdm je sd\u00edl\u00edme a jak\u00e1 pr\u00e1va m\u00e1\u0161 podle GDPR.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/prohlaseni-o-ochrane-soukromi\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zasady-souboru-cookie\/\">Z\u00e1sady soubor\u016f cookie<\/a><\/h3>\n<p>Kter\u00e9 soubory cookie Doll.shop m\u00edst, k \u010demu jsou, jak dlouho jsou uchov\u00e1v\u00e1ny a jak upravit sv\u016fj v\u00fdb\u011br. \u017d\u00e1dn\u00e9 marketingov\u00e9 soubory cookie.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zasady-souboru-cookie\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\" class=\"btn btn--ghost\">\u2039 V\u0161echna t\u00e9mata<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Domov Z\u00e1kaznick\u00e1 linka Pravidla a podm\u00ednky Z\u00e1kaznick\u00e1 linka Objedn\u00e1v\u00e1n\u00ed &amp; dod\u00e1n\u00ed Delivery times and shipping costs platebn\u00ed metody a diskr\u00e9tn\u00ed platby Po n\u00e1kupu Vr\u00e1cen\u00ed a pr\u00e1vo na v\u00fdb\u011br Formul\u00e1\u0159 pro v\u00fdb\u011br modelu Z\u00e1ru\u010dn\u00ed podm\u00ednky Postup st\u00ed\u017enost\u00ed \u010casto Kladen\u00e9 Ot\u00e1zky Spole\u010dnost &amp; podm\u00ednky asi Doll.shop Zodpov\u011bdn\u00fd rozsah Podrobnosti o spole\u010dnosti Pravidla a podm\u00ednky Prohl\u00e1\u0161en\u00ed o ochran\u011b [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4630,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4657","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/comments?post=4657"}],"version-history":[{"count":2,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4657\/revisions"}],"predecessor-version":[{"id":5784,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4657\/revisions\/5784"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4630"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/media?parent=4657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}