{"id":4652,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/doll.shop\/zakaznicka-linka\/delivery-times-and-shipping-costs\/"},"modified":"2026-09-09T16:14:49","modified_gmt":"2026-09-09T16:14:49","slug":"delivery-times-and-shipping-costs","status":"publish","type":"page","link":"https:\/\/doll.shop\/cs\/zakaznicka-linka\/delivery-times-and-shipping-costs\/","title":{"rendered":"Delivery times and shipping costs"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"strouhanka\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/\">Domov<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\">Z\u00e1kaznick\u00e1 linka<\/a><\/li>\n<li aria-current=\"page\">Delivery times and shipping costs<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Z\u00e1kaznick\u00e1 linka\">\n<h2><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\">Z\u00e1kaznick\u00e1 linka<\/a><\/h2>\n<h3>Objedn\u00e1v\u00e1n\u00ed &amp; dod\u00e1n\u00ed<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/delivery-times-and-shipping-costs\/\" aria-current=\"page\">Delivery times and shipping costs<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/platebni-metody\/\">platebn\u00ed metody a diskr\u00e9tn\u00ed platby<\/a><\/li>\n<\/ol>\n<h3>Po n\u00e1kupu<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/vraceni-a-pravo-na-vyber\/\">Vr\u00e1cen\u00ed a pr\u00e1vo na v\u00fdb\u011br<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/formular-pro-vyber-modelu\/\">Formul\u00e1\u0159 pro v\u00fdb\u011br modelu<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zarucni-podminky\/\">Z\u00e1ru\u010dn\u00ed podm\u00ednky<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/postup-stiznosti\/\">Postup st\u00ed\u017enost\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/casto-kladene-otazky\/\">\u010casto Kladen\u00e9 Ot\u00e1zky<\/a><\/li>\n<\/ol>\n<h3>Spole\u010dnost &amp; podm\u00ednky<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/o-obchode-s-panenkami\/\">asi Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zodpovedny-rozsah\/\">Zodpov\u011bdn\u00fd rozsah<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/podrobnosti-o-spolecnosti\/\">Podrobnosti o spole\u010dnosti<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/pravidla-a-podminky\/\">Pravidla a podm\u00ednky<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/prohlaseni-o-ochrane-soukromi\/\">Prohl\u00e1\u0161en\u00ed o ochran\u011b soukrom\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zasady-souboru-cookie\/\">Z\u00e1sady soubor\u016f cookie<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"Na t\u00e9to str\u00e1nce\">\n<h2>Na t\u00e9to str\u00e1nce<\/h2>\n<ol>\n<li><a href=\"#in-short\">Ve zkratce<\/a><\/li>\n<li><a href=\"#delivery-time-by-country\">Dodac\u00ed lh\u016fta podle zem\u011b<\/a><\/li>\n<li><a href=\"#shipping-costs\">N\u00e1klady na dopravu<\/a><\/li>\n<li><a href=\"#stock-and-packaging\">skladem a obaly<\/a><\/li>\n<li><a href=\"#made-to-order-models\">Modely na zak\u00e1zku<\/a><\/li>\n<li><a href=\"#delivery-and-delivery-attempts\">Pokusy o doru\u010den\u00ed a doru\u010den\u00ed<\/a><\/li>\n<li><a href=\"#damage-on-arrival\">Po\u0161kozen\u00ed p\u0159i p\u0159\u00edjezdu<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Objedn\u00e1v\u00e1n\u00ed &amp; dod\u00e1n\u00ed<\/span><\/p>\n<h1>Delivery times and shipping costs<\/h1>\n<p class=\"article__lead\">Objednej v pracovn\u00ed den p\u0159ed 14:00 a na sklad\u011b se odes\u00edl\u00e1 tent\u00fd\u017e den s UPS. Doprava zdarma od 800 \u20ac; Pod t\u00edm jsou n\u00e1klady uvedeny na pokladn\u011b.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Posledn\u00ed aktualizace 3. z\u00e1\u0159\u00ed 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"in-short\">Ve zkratce<\/h2>\n<p>V\u0161echny skladov\u00e9 modely odes\u00edl\u00e1me z vlastn\u00edho skladu v Nizozemsku. Objednej v pracovn\u00ed den do 14:00 a z\u00e1silka odejde je\u0161t\u011b tent\u00fd\u017e den p\u0159es UPS; sledov\u00e1n\u00ed dostane\u0161 obratem.<\/p>\n<h2 id=\"delivery-time-by-country\">Dodac\u00ed lh\u016fta podle zem\u011b<\/h2>\n<div class=\"tablewrap\">\n<table>\n<thead>\n<tr>\n<th>C\u00edl<\/th>\n<th>Doba dod\u00e1n\u00ed po odesl\u00e1n\u00ed<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Nizozemsko a Belgie<\/td>\n<td>1 pracovn\u00ed den<\/td>\n<\/tr>\n<tr>\n<td>N\u011bmecko a Francie<\/td>\n<td>2 pracovn\u00ed dny<\/td>\n<\/tr>\n<tr>\n<td>Polsko, \u0160v\u00e9dsko, \u0160pan\u011blsko, It\u00e1lie a zbytek Evropy<\/td>\n<td>3\u20134 pracovn\u00ed dny<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>V\u0161echny z\u00e1silky odch\u00e1zej\u00ed z Nizozemska; doru\u010den\u00ed obvykle trv\u00e1 jeden pracovn\u00ed den do Nizozemska a Belgie, dva do N\u011bmecka a Francie a t\u0159i a\u017e \u010dty\u0159i do ostatn\u00edch \u010d\u00e1st\u00ed Evropy.<\/p>\n<\/div>\n<p>Dodac\u00ed lh\u016fty jsou odhady od UPS. kolem st\u00e1tn\u00edch sv\u00e1tk\u016f a v posledn\u00edch t\u00fddnech roku to m\u016f\u017ee trvat o den d\u00e9le; Uvid\u00edte, \u017ee se to projev\u00ed v trati &amp; stopa.<\/p>\n<h2 id=\"shipping-costs\">N\u00e1klady na dopravu<\/h2>\n<p>Doprava je<strong>Bez hodnoty objedn\u00e1vky 800 EUR<\/strong>Pod touto \u010d\u00e1stkou se n\u00e1klady na dopravu po\u010d\u00edtaj\u00ed p\u0159i pokladn\u011b. Z\u00e1vis\u00ed na m\u00edst\u011b ur\u010den\u00ed, rozm\u011brech a hmotnosti bal\u00edku a zvolen\u00e9m zp\u016fsobu dopravy; Panenka v pln\u00e9 velikosti je velk\u00fd, t\u011b\u017ek\u00fd bal\u00ed\u010dek, dopln\u011bk se vejde do oby\u010dejn\u00e9 krabice. P\u0159ed zaplacen\u00edm v\u017edy uvid\u00edte \u010d\u00e1stku a pot\u00e9 nebudou p\u0159id\u00e1ny \u017e\u00e1dn\u00e9 dal\u0161\u00ed n\u00e1klady.<\/p>\n<p>V z\u00e1sad\u011b zas\u00edl\u00e1me v\u0161e s UPS, se sledov\u00e1n\u00edm. Vyhrazujeme si pr\u00e1vo vybrat si jin\u00e9ho dopravce pro konkr\u00e9tn\u00ed m\u00edsto ur\u010den\u00ed nebo z\u00e1silku; I v takov\u00e9m p\u0159\u00edpad\u011b obdr\u017e\u00edte sledovac\u00ed k\u00f3d.<\/p>\n<h2 id=\"stock-and-packaging\">skladem a obaly<\/h2>\n<p>N\u00e1\u0161 sklad funguje v\u00fdhradn\u011b s \u010d\u00e1rov\u00fdmi k\u00f3dy: ka\u017ed\u00fd krok od vyb\u00edr\u00e1n\u00ed objedn\u00e1vky po odesl\u00e1n\u00ed je naskenov\u00e1n, tak\u017ee spr\u00e1vn\u00e1 polo\u017eka jde do spr\u00e1vn\u00e9 krabice a dostanete p\u0159esn\u011b tu jednotku, kterou jste na webu vid\u011bli.<\/p>\n<p>Doprava je diskr\u00e9tn\u00ed. Bal\u00ed\u010dek je oby\u010dejn\u00e1 hn\u011bd\u00e1 krabice bez potisku, loga nebo popisu obsahu a na p\u0159epravn\u00edm \u0161t\u00edtku nen\u00ed uvedeno ani n\u00e1zev obchodu. P\u0159e\u010dti si v\u00edce v na\u0161em \u010dl\u00e1nku o<a href=\"https:\/\/doll.shop\/cs\/znalostni-zakladna\/diskretni-razeni\/\">Diskr\u00e9tn\u00ed objedn\u00e1v\u00e1n\u00ed a p\u0159\u00edjem<\/a>.<\/p>\n<h2 id=\"made-to-order-models\">Modely na zak\u00e1zku<\/h2>\n<p>N\u011bkter\u00e9 modely jsou dod\u00e1v\u00e1ny na zak\u00e1zku: v\u00fdrobce je vyr\u00e1b\u00ed pro tebe. To je jasn\u011b uvedeno na str\u00e1nce produktu a v potvrzen\u00ed va\u0161\u00ed objedn\u00e1vky; Po\u010d\u00edtejte s dodac\u00ed lh\u016ftou 8 a\u017e 12 t\u00fddn\u016f. Sledov\u00e1n\u00ed se aktivuje, jakmile z\u00e1silka doraz\u00ed do zem\u011b dod\u00e1n\u00ed, a budete informov\u00e1ni, jakmile je model na cest\u011b k ti s UPS. Modely vyroben\u00e9 na zak\u00e1zku jsou pokryty stejnou dobou ochlazen\u00ed jako na skladov\u00e9 modely.<\/p>\n<h2 id=\"delivery-and-delivery-attempts\">Pokusy o doru\u010den\u00ed a doru\u010den\u00ed<\/h2>\n<p>UPS obecn\u011b provede dva pokusy o doru\u010den\u00ed a nikdy nenech\u00e1 bal\u00edk bez dozoru. prost\u0159ednictv\u00edm aplikace UPS nebo odkazu ve va\u0161\u00ed stop\u011b &amp; Sleduj e-mail, m\u016f\u017eete p\u0159epl\u00e1novat doru\u010den\u00ed na jin\u00fd den nebo na p\u0159\u00edstupov\u00fd bod UPS. M\u011bjte na pam\u011bti, \u017ee panenka pln\u00e9 velikosti v\u00e1\u017e\u00ed 30 a\u017e 40 kilo: Doru\u010den\u00ed dom\u016f v dob\u011b, kterou si vyberete, je obvykle nejpohodln\u011bj\u0161\u00ed.<\/p>\n<p>Ujisti se, \u017ee doru\u010dovac\u00ed adresa je spr\u00e1vn\u00e1 a \u017ee je n\u011bkdo k dispozici v dob\u011b doru\u010den\u00ed. Pokud je z\u00e1silka zam\u00edtnuta nebo nevyzvednuta z m\u00edsta vyzvednut\u00ed a je n\u00e1m vr\u00e1cena, budeme \u00fa\u010dtovat n\u00e1klady na vr\u00e1cen\u00ed (p\u0159ibli\u017en\u011b 85 EUR za panenku, 6,95 EUR za p\u0159\u00edslu\u0161enstv\u00ed); Viz tak\u00e9<a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/vraceni-a-pravo-na-vyber\/\">Vr\u00e1cen\u00ed a pr\u00e1vo na v\u00fdb\u011br<\/a>.<\/p>\n<h2 id=\"damage-on-arrival\">Po\u0161kozen\u00ed p\u0159i p\u0159\u00edjezdu<\/h2>\n<p>Za\u0161krtn\u011bte pol\u00ed\u010dko p\u0159i \u00fa\u010dtence. Pokud uvid\u00edte po\u0161kozen\u00ed obalu nebo produktu, kontaktuj n\u00e1s co nejd\u0159\u00edve a za\u0161lete fotografie krabice a po\u0161kozen\u00ed. Nepou\u017e\u00edvej produkt, dokud o n\u00e1s neusly\u0161\u00edte. V\u017edy to za tebe vy\u0159e\u0161\u00edme; P\u0159e\u010dti si jak v na\u0161em<a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zarucni-podminky\/\">Z\u00e1ru\u010dn\u00ed podm\u00ednky<\/a>.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>St\u00e1le si nejsi jisti?<\/h2>\n<p>Napi\u0161 n\u00e1m do chatu. V pracovn\u00ed dny odpov\u00edd\u00e1me do hodiny, up\u0159\u00edmn\u011b a bez prodejn\u00edch \u0159e\u010d\u00ed.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dschat-slot{min-height:66px;margin-top:10px}.dschat-slot--compact{min-height:50px;margin:0}.dschat-slot .dschat-ask{margin-top:0}.dschat-slot[hidden],.dschat-ask[hidden]{display:none}.dschat-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid #C8C4BE;border-radius:14px;cursor:pointer;text-align:left;font:inherit;color:#1A1917;transition:border-color .15s,box-shadow .15s}.dschat-ask:hover{border-color:#624E4C;box-shadow:0 6px 20px rgba(74,59,57,.10)}.dschat-ask:focus-visible{outline:3px solid rgba(98,78,76,.35);outline-offset:2px}.dschat-ask.is-loading{opacity:.7;cursor:progress}.dschat-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#6B5350,#4A3B39);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;overflow:visible}.dschat-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dschat-dot{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#B8B3AC;border:2px solid #fff}.dschat-dot.on,.dschat-ask:not(.is-offline) .dschat-dot{background:#1F7A48}.dschat-ask.is-offline .dschat-dot{background:#B8B3AC}.dschat-txt{flex:1;min-width:0}.dschat-title{display:block;font-weight:700;font-size:15px;line-height:1.25}.dschat-sub{display:block;font-size:13px;color:#6B6762;margin-top:2px;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dschat-slot[data-always]{min-height:0}.dschat-slot[data-always] .dschat-sub{white-space:normal}.dschat-ask:not(.is-offline) .dschat-sub{color:#1F7A48}.dschat-ico{flex:none;width:36px;height:36px;border-radius:10px;background:#F4ECE5;display:grid;place-items:center;color:#624E4C}.dschat-ico svg{width:18px;height:18px}.dschat-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dschat-ask--compact .dschat-av{width:32px;height:32px;font-size:12px}.dschat-ask--compact .dschat-dot{width:10px;height:10px}.dschat-ask--compact .dschat-title{font-size:14px}.dschat-ask--compact .dschat-sub,.dschat-ask--compact .dschat-ico{display:none}<\/style><div class=\"dschat-slot\"><button type=\"button\" class=\"dschat-ask\" data-dschat aria-haspopup=\"dialog\" hidden><span class=\"dschat-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><i class=\"dschat-dot\"><\/i><\/span><span class=\"dschat-txt\"><span class=\"dschat-title\">Zeptejte se Lotte<\/span><span class=\"dschat-sub\">Te\u010f nejsme online \u00b7 odpov\u00edme, jakmile bude z\u00e1kaznick\u00fd servis op\u011bt online<\/span><\/span><span class=\"dschat-ico\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3V12a8 8 0 0 1 8-8h2a8 8 0 0 1 8 8z\"\/><path d=\"M9 12h6M9 9h4\"\/><\/svg><\/span><\/button><\/div><script>(function(){var s=document.currentScript,el=s&&s.previousElementSibling,H={\"tz\":\"Europe\/Amsterdam\",\"d\":{\"1\":[\"08:30\",\"17:00\"],\"2\":[\"08:30\",\"17:00\"],\"3\":[\"08:30\",\"17:00\"],\"4\":[\"08:30\",\"17:00\"],\"5\":[\"08:30\",\"17:00\"]},\"c\":[]};if(!el)return;try{var p=new Intl.DateTimeFormat('en-GB',{timeZone:H.tz,weekday:'short',hour:'2-digit',minute:'2-digit',year:'numeric',month:'2-digit',day:'2-digit',hour12:false}).formatToParts(new Date()),o={};p.forEach(function(x){o[x.type]=x.value});var d=H.d[{Sun:0,Mon:1,Tue:2,Wed:3,Thu:4,Fri:5,Sat:6}[o.weekday]],t=o.hour+':'+o.minute;if(!d||H.c.indexOf(o.year+'-'+o.month+'-'+o.day)>-1||t<d[0]||t>=d[1])el.hidden=true}catch(e){}})();<\/script><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/cs\/kontakt\/\">Kontakt<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Objedn\u00e1v\u00e1n\u00ed &amp; dod\u00e1n\u00ed<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/platebni-metody\/\">platebn\u00ed metody a diskr\u00e9tn\u00ed platby<\/a><\/h3>\n<p>WERO, BANCONTACT, kreditn\u00ed karta, PayPal a Apple Pay, bezpe\u010dn\u011b zpracovan\u00e9 Mollie. Plat\u00ed\u0161 diskr\u00e9tn\u011b: Tvoje prohl\u00e1\u0161en\u00ed neukazuje \u017e\u00e1dn\u00fd n\u00e1zev produktu.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/platebni-metody\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\" class=\"btn btn--ghost\">\u2039 V\u0161echna t\u00e9mata<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Domov Z\u00e1kaznick\u00e1 linka Delivery times and shipping costs Z\u00e1kaznick\u00e1 linka Objedn\u00e1v\u00e1n\u00ed &amp; dod\u00e1n\u00ed Delivery times and shipping costs platebn\u00ed metody a diskr\u00e9tn\u00ed platby Po n\u00e1kupu Vr\u00e1cen\u00ed a pr\u00e1vo na v\u00fdb\u011br Formul\u00e1\u0159 pro v\u00fdb\u011br modelu Z\u00e1ru\u010dn\u00ed podm\u00ednky Postup st\u00ed\u017enost\u00ed \u010casto Kladen\u00e9 Ot\u00e1zky Spole\u010dnost &amp; podm\u00ednky asi Doll.shop Zodpov\u011bdn\u00fd rozsah Podrobnosti o spole\u010dnosti Pravidla a podm\u00ednky Prohl\u00e1\u0161en\u00ed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4630,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4652","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/comments?post=4652"}],"version-history":[{"count":3,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4652\/revisions"}],"predecessor-version":[{"id":5779,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4652\/revisions\/5779"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4630"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/media?parent=4652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}