{"id":4651,"date":"2026-09-03T18:42:49","date_gmt":"2026-09-03T18:42:49","guid":{"rendered":"https:\/\/doll.shop\/zakaznicka-linka\/postup-stiznosti\/"},"modified":"2026-10-01T04:59:26","modified_gmt":"2026-10-01T04:59:26","slug":"postup-stiznosti","status":"publish","type":"page","link":"https:\/\/doll.shop\/cs\/zakaznicka-linka\/postup-stiznosti\/","title":{"rendered":"Postup p\u0159i st\u00ed\u017enostech"},"content":{"rendered":"<div class=\"container\">\n<nav class=\"breadcrumb\" aria-label=\"strouhanka\">\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/\">Domov<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\">Z\u00e1kaznick\u00e1 linka<\/a><\/li>\n<li aria-current=\"page\">Postup st\u00ed\u017enost\u00ed<\/li>\n<\/ol>\n<\/nav>\n<div class=\"article\">\n<aside class=\"article__side\">\n<nav class=\"svcnav\" aria-label=\"Z\u00e1kaznick\u00e1 linka\">\n<h2><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\">Z\u00e1kaznick\u00e1 linka<\/a><\/h2>\n<h3>Objedn\u00e1v\u00e1n\u00ed &amp; dod\u00e1n\u00ed<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/delivery-times-and-shipping-costs\/\">Delivery times and shipping costs<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/platebni-metody\/\">platebn\u00ed metody a diskr\u00e9tn\u00ed platby<\/a><\/li>\n<\/ol>\n<h3>Po n\u00e1kupu<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/vraceni-a-pravo-na-vyber\/\">Vr\u00e1cen\u00ed a pr\u00e1vo na v\u00fdb\u011br<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/formular-pro-vyber-modelu\/\">Formul\u00e1\u0159 pro v\u00fdb\u011br modelu<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zarucni-podminky\/\">Z\u00e1ru\u010dn\u00ed podm\u00ednky<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/postup-stiznosti\/\" aria-current=\"page\">Postup st\u00ed\u017enost\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/casto-kladene-otazky\/\">\u010casto Kladen\u00e9 Ot\u00e1zky<\/a><\/li>\n<\/ol>\n<h3>Spole\u010dnost &amp; podm\u00ednky<\/h3>\n<ol>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/o-obchode-s-panenkami\/\">asi Doll.shop<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zodpovedny-rozsah\/\">Zodpov\u011bdn\u00fd rozsah<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/podrobnosti-o-spolecnosti\/\">Podrobnosti o spole\u010dnosti<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/pravidla-a-podminky\/\">Pravidla a podm\u00ednky<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/prohlaseni-o-ochrane-soukromi\/\">Prohl\u00e1\u0161en\u00ed o ochran\u011b soukrom\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zasady-souboru-cookie\/\">Z\u00e1sady soubor\u016f cookie<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"toc svc-toc\" aria-label=\"Na t\u00e9to str\u00e1nce\">\n<h2>Na t\u00e9to str\u00e1nce<\/h2>\n<ol>\n<li><a href=\"#filing-a-complaint\">Pod\u00e1n\u00ed st\u00ed\u017enosti<\/a><\/li>\n<li><a href=\"#how-quickly-we-respond\">Jak rychle reagujeme<\/a><\/li>\n<li><a href=\"#independent-mediation\">Nez\u00e1visl\u00e1 mediace<\/a><\/li>\n<li><a href=\"#what-we-do-with-it\">co s t\u00edm d\u011bl\u00e1me<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/aside>\n<article class=\"article__main\">\n<header class=\"article__head\">\n        <span class=\"eyebrow\">Po n\u00e1kupu<\/span><\/p>\n<h1>Postup st\u00ed\u017enost\u00ed<\/h1>\n<p class=\"article__lead\">nespokojen\u00fd? Jak podat st\u00ed\u017enost, jak rychle reagujeme a jak\u00e1 nez\u00e1visl\u00e1 mediace je k dispozici prost\u0159ednictv\u00edm ValuedShops.<\/p>\n<p class=\"article__meta\"><span>Doll.shop<\/span> \u00b7 <time datetime=\"2026-09-03\">Posledn\u00ed aktualizace 3. z\u00e1\u0159\u00ed 2026<\/time><\/p>\n<\/header>\n<div class=\"prose article__body svc__body\">\n<h2 id=\"filing-a-complaint\">Pod\u00e1n\u00ed st\u00ed\u017enosti<\/h2>\n<p>Sna\u017e\u00edme se zajistit, aby ka\u017ed\u00e1 objedn\u00e1vka prob\u011bhla hladce, ale n\u011bco se m\u016f\u017ee pokazit. Pokud ano, dejte n\u00e1m v\u011bd\u011bt a my to vy\u0159e\u0161\u00edme. Ode\u0161lete svou st\u00ed\u017enost prost\u0159ednictv\u00edm<a href=\"https:\/\/doll.shop\/cs\/kontakt\/\">Kontaktn\u00ed formul\u00e1\u0159<\/a>, e-mailem na info@doll.shop nebo do chat na +31 85 050 90 73. Uve\u010fte pros\u00edm \u010d\u00edslo sv\u00e9 objedn\u00e1vky a popi\u0161te co nejkonkr\u00e9tn\u011bji, co se stalo; Fotografie pom\u00e1haj\u00ed.<\/p>\n<h2 id=\"how-quickly-we-respond\">Jak rychle reagujeme<\/h2>\n<p>Potvrzen\u00ed o p\u0159ijet\u00ed obdr\u017e\u00edte do jednoho pracovn\u00edho dne a v\u011bcnou odpov\u011b\u010f nejpozd\u011bji do 14 dn\u016f. Pokud pot\u0159ebujeme v\u00edce \u010dasu, nap\u0159\u00edklad proto, \u017ee pot\u0159ebujeme posoudit produkt, d\u00e1me ti v\u011bd\u011bt v tomto obdob\u00ed a uvedeme, kdy m\u016f\u017eete o\u010dek\u00e1vat odpov\u011b\u010f. V praxi na v\u011bt\u0161inu st\u00ed\u017enost\u00ed odpov\u00edd\u00e1me b\u011bhem n\u011bkolika pracovn\u00edch dn\u016f.<\/p>\n<h2 id=\"independent-mediation\">Nez\u00e1visl\u00e1 mediace<\/h2>\n<p>Pokud nedok\u00e1\u017eeme vy\u0159e\u0161it v\u011bci spole\u010dn\u011b, m\u016f\u017eete svou st\u00ed\u017enost podat na nez\u00e1vislou slu\u017ebu zprost\u0159edkov\u00e1n\u00ed spor\u016f ValuedShops (Stichting WebwinkelKeur), jej\u00edm\u017e \u010dlenem je Doll.shop. ValuedShops Zprost\u0159edkov\u00e1v\u00e1 se mezi spot\u0159ebitelem a webshopem zdarma. V\u00edce informac\u00ed je k dispozici na webwinkelkeur.nl v \u010d\u00e1sti \u201eNahl\u00e1sit spor\u201c.<\/p>\n<p>europa.Nizozemsk\u00e9 pr\u00e1vo se vztahuje na na\u0161e dohody; viz tak\u00e9 na\u0161e<a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/pravidla-a-podminky\/\">pravidla a podm\u00ednky<\/a>.<\/p>\n<h2 id=\"what-we-do-with-it\">co s t\u00edm d\u011bl\u00e1me<\/h2>\n<p>Ka\u017ed\u00e1 st\u00ed\u017enost je zaznamen\u00e1na a projedn\u00e1na. St\u00ed\u017enosti na produkt jsou p\u0159ed\u00e1ny v\u00fdrobci; St\u00ed\u017enosti na doru\u010den\u00ed jsou diskutov\u00e1ny s UPS. Takto zlep\u0161ujeme n\u00e1\u0161 sortiment a na\u0161e slu\u017eby. Recenze nech\u00e1v\u00e1me prost\u0159ednictv\u00edm ValuedShops beze zm\u011bny, a\u0165 u\u017e pozitivn\u00edch nebo kritick\u00fdch.<\/p>\n<\/p><\/div>\n<section class=\"kbcta\">\n<div>\n<h2>St\u00e1le si nejsi jisti?<\/h2>\n<p>Napi\u0161 n\u00e1m do chatu. V pracovn\u00ed dny odpov\u00edd\u00e1me do hodiny, up\u0159\u00edmn\u011b a bez prodejn\u00edch \u0159e\u010d\u00ed.<\/p>\n<\/div>\n<div class=\"row\" style=\"gap:10px\"><style>.dsai-slot{margin-top:10px}.dsai-slot--compact{margin:0}.dsai-slot .dsai-ask{margin-top:0}.dsai-is-off .dsai-slot{display:none}.dsai-ask{display:flex;align-items:center;gap:14px;width:100%;margin-top:10px;padding:10px 14px 10px 10px;background:#fff;border:1px solid var(--line,#e8dde1);border-radius:var(--r,8px);cursor:pointer;text-align:left;font:inherit;color:var(--ink,#484044);transition:border-color .15s,box-shadow .15s,background .15s}.dsai-ask:hover{border-color:var(--brand,#b62249);background:var(--zebra,#faf6f7);box-shadow:var(--sh-1,0 1px 2px rgba(20,20,20,.04),0 2px 6px rgba(20,20,20,.05))}.dsai-ask:focus-visible{outline:3px solid var(--brand-soft,#f5e9ec);outline-offset:2px;border-color:var(--brand,#b62249)}.dsai-ask.is-loading{opacity:.7;cursor:progress}.dsai-av{position:relative;flex:none;width:44px;height:44px;border-radius:50%;background:var(--tint,#f3e9ed);color:var(--cta,#de2351);display:grid;place-items:center;overflow:hidden}.dsai-av img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}.dsai-av svg{width:22px;height:22px}.dsai-txt{flex:1;min-width:0}.dsai-title{display:block;font-weight:700;font-size:15px;line-height:1.25;color:var(--ink,#484044)}.dsai-sub{display:block;font-size:13px;color:var(--muted,#756a70);margin-top:2px;line-height:1.35}.dsai-cta{flex:none;font-weight:700;font-size:14px;color:var(--brand,#b62249);white-space:nowrap}.dsai-ask--compact{width:auto;margin:0;padding:8px 14px 8px 8px;border-radius:999px;gap:10px}.dsai-ask--compact .dsai-av{width:32px;height:32px}.dsai-ask--compact .dsai-av svg{width:16px;height:16px}.dsai-ask--compact .dsai-title{font-size:14px}.dsai-ask--compact .dsai-sub,.dsai-ask--compact .dsai-cta{display:none}<\/style><div class=\"dsai-slot\"><button type=\"button\" class=\"dsai-ask\" data-dsai aria-haspopup=\"dialog\"><span class=\"dsai-av\" aria-hidden=\"true\"><img alt=\"\" src=\"https:\/\/doll.shop\/wp-content\/uploads\/2026\/09\/lotte-berg-1-150x150.jpg\" width=\"44\" height=\"44\" loading=\"lazy\" decoding=\"async\"><\/span><span class=\"dsai-txt\"><span class=\"dsai-title\">Polo\u017ete dotaz<\/span><span class=\"dsai-sub\">Asistent odpov\u00edd\u00e1 ihned, nonstop \u00b7 pracovn\u00edk do 24 hodin<\/span><\/span><span class=\"dsai-cta\" aria-hidden=\"true\">Chat \u2192<\/span><\/button><\/div><a class=\"btn btn--secondary btn--lg\" href=\"https:\/\/doll.shop\/cs\/kontakt\/\">Kontakt<\/a><\/div>\n<\/section>\n<section>\n<div class=\"section__head\">\n<h2>Po n\u00e1kupu<\/h2>\n<\/div>\n<div class=\"kb\">\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/vraceni-a-pravo-na-vyber\/\">Vr\u00e1cen\u00ed a pr\u00e1vo na v\u00fdb\u011br<\/a><\/h3>\n<p>14denn\u00ed lh\u016fta na rozmy\u0161lenou od p\u0159ijet\u00ed. Jak zaregistrovat p\u0159izn\u00e1n\u00ed, kolik to stoj\u00ed a kdy pr\u00e1vo na odstoupen\u00ed propadne z hygienick\u00fdch d\u016fvod\u016f.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/vraceni-a-pravo-na-vyber\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/formular-pro-vyber-modelu\/\">Formul\u00e1\u0159 pro v\u00fdb\u011br modelu<\/a><\/h3>\n<p>Formul\u00e1\u0159 statut\u00e1rn\u00edho modelu pro sta\u017een\u00ed z va\u0161\u00ed objedn\u00e1vky b\u011bhem obdob\u00ed ochlazov\u00e1n\u00ed. Pot\u0159ebn\u00e9 pouze v p\u0159\u00edpad\u011b, \u017ee si skute\u010dn\u011b p\u0159ejete odstoupit od smlouvy.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/formular-pro-vyber-modelu\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zarucni-podminky\/\">Z\u00e1ru\u010dn\u00ed podm\u00ednky<\/a><\/h3>\n<p>Na v\u0161echny panenky se vztahuje z\u00e1konn\u00e1 z\u00e1ruka proti v\u00fdrobn\u00edm vad\u00e1m. Co to zahrnuje, co se po\u010d\u00edt\u00e1 jako b\u011b\u017en\u00e9 opot\u0159eben\u00ed a jak funguje oprava.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/zarucni-podminky\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<article>\n<h3><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/casto-kladene-otazky\/\">\u010casto Kladen\u00e9 Ot\u00e1zky<\/a><\/h3>\n<p>Odpov\u011bdi na ot\u00e1zky, kter\u00e9 dost\u00e1v\u00e1me nej\u010dast\u011bji: o doprav\u011b, diskr\u00e9tnosti, platb\u011b, vracen\u00ed, materi\u00e1lech, p\u00e9\u010di a na\u0161em sortimentu.<\/p>\n<p><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/casto-kladene-otazky\/\">P\u0159e\u010dti si v\u00edce \u2192<\/a><\/article>\n<\/div>\n<p style=\"margin-top:14px\"><a href=\"https:\/\/doll.shop\/cs\/zakaznicka-linka\/\" class=\"btn btn--ghost\">\u2039 V\u0161echna t\u00e9mata<\/a><\/p>\n<\/section>\n<\/article><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Domov Z\u00e1kaznick\u00e1 linka Postup st\u00ed\u017enost\u00ed Z\u00e1kaznick\u00e1 linka Objedn\u00e1v\u00e1n\u00ed &amp; dod\u00e1n\u00ed Delivery times and shipping costs platebn\u00ed metody a diskr\u00e9tn\u00ed platby Po n\u00e1kupu Vr\u00e1cen\u00ed a pr\u00e1vo na v\u00fdb\u011br Formul\u00e1\u0159 pro v\u00fdb\u011br modelu Z\u00e1ru\u010dn\u00ed podm\u00ednky Postup st\u00ed\u017enost\u00ed \u010casto Kladen\u00e9 Ot\u00e1zky Spole\u010dnost &amp; podm\u00ednky asi Doll.shop Zodpov\u011bdn\u00fd rozsah Podrobnosti o spole\u010dnosti Pravidla a podm\u00ednky Prohl\u00e1\u0161en\u00ed o ochran\u011b soukrom\u00ed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4630,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4651","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/comments?post=4651"}],"version-history":[{"count":3,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4651\/revisions"}],"predecessor-version":[{"id":973718,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4651\/revisions\/973718"}],"up":[{"embeddable":true,"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/pages\/4630"}],"wp:attachment":[{"href":"https:\/\/doll.shop\/cs\/wp-json\/wp\/v2\/media?parent=4651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}